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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Quest 2 wriststraps
So, i bought a quest 2 VR headset from an market place, but it didn't come with the wrist straps and i've recently started playing Golf+ and i want to buy a VR golf accessory for the game but i need wrist straps to secure the controller is there any ...
Meta Quest Link shows Quest 3 is hooked up to USB 3 but Horizon Workrooms says my connection is Poor
I have my Quest 3 hooked up to my Windows 11 laptop with a USB 3.0 cable.Quest Link on Windows confirms the Quest 3 is linked via USB 3.Horizon Workrooms on the Q3 says my connection is "Poor."Uhhhh... how can my connection be poor if I'm not using W...
Supervision of a minor's account
Hi everyone !the Meta visor is used by my son, who is 12 yo.He recently received an email stating that his account will be deactivated unless an adult takes its supervision.Fine: I follow all the required steps and then I am requested to insert my cr...
Resolved! Left headphone fell off but audio still works -- how do I screw it back on?
Yesterday I used my rift like normal and today when I went to put it on I found that the circular ear-cover part of my left headphones has become unscrewed from the plastic headphone attachment. It's still connected by the cord and audio works fine, ...
flickering with straight lines and oscillations
Hello everyone, my Quest 3 headset is flickering with straight lines and oscillations when I play, mainly on PCVR, especially in games like Half-Life and Fallout VR. This problem seems to have started after the latest update. Can anyone help me?
Can't Delete Account on Quest 2
I bought the VR for my kids for Christmas. I set up my account which was the main admin account and it is linked to Facebook. I made a second account for my child, but fudged the age as older than she is just so she'd be able to have access to everyt...
Problem reactivating the right joystick from the V68
Hello,Since the V68, I've had problems reactivating the right stick. If the joystick stays still, it no longer reconnects to the headphones. I have to remove the battery and put it back in to get it to reconnect. But it never lasts very long. As soon...
Quest 2 stays in passthrough when turned on
hello I am having an issue where randomly when i turn my quest 2 on it will be in pass through i try to create a new boundary by clicking the creat a new one and the other boundary's ive made go missing and the button doesn't do anything and my quest...
I turned off my microphone access on browser but now it won’t let me turn it back on
I was using discord on my browser. The mic wasn’t working so I though “I’ll turn off mic access and turn it back on” to my surprise I turned it off and could not turn it back on no matter what I did. Please tell me how to turn my mic access back on
Steam VR keeps crashing and it doesn't state why
Here's what happens: I boot up steam VR and connect my headset, I use a link cable instead of airlink for a stable connection as I was told by several people not to use airlink. I get around 5 minutes into gameplay and my screen freezes then my steam...
My quest 2 keeps restarting and I can't factory reset
Today I wanted to play on my Vr headset. But when I turned it on it didnt work. It was fully charged. i tried it again now and It keeps restarting. And when I tried to open the menu where you can factory reset it didnt work it only said "No connectio...
Can't download app after using the wrong email
Bought app with wrong email address cannot download to headset how do I move it to right ail address.
controllers won't turn on
i just replaced my controllers batteries because they were low and they dont turn on at all i tried unpairing them and pairing them back i used multible different brands of batteries and nothing works they just dont turn on i need help because i dont...
Resolved! Oculus quest 2 setup without controller
I brought an oculus quest 2 used from eBay. which come without the controller.so I try to set up Oculus quest 2. I download the mobile app and follow the instruction. because I don't have a controller, the initial setup screen did not allow me to pas...
help. my facebook has been hacked
My facebook has been hacked. I have managed to delete the hackers email from facebook and get access again but they have set up a different email address on Meta, and everytime I try to get access, Meta email them and not me so I keep losing access a...
Meta Account Hacked - (Facebook and Instagram) - Can't Use Occulus
Posting here since it is impossible to get help from anyone associated with Meta. I just bought an Quest3 and apparently earlier today my Meta account was hacked. Hacker has changed the e-mail and passwords to my Meta, Facebook, and Instagram account...
Meta account hacked
Hi, my daughters account has been hacked. I can’t access the account as the email address has been changed and removed, I can’t seem to find any support on this anywhere, can we have some help with how to gain back access.
D-Link VR air bridge is HORRIBLE. Stay away for Quest 3.
Stay far away from the D-Link VR air bridge. The 1-star Amazon reviews are right. Connected once, almost right away. Connection was extremely laggy once Half Life Alyx started. Second time trying it, it kept timing out and couldn't reconnect, even af...
Meta Quest 3 Battery showing incorrect after upgrade to V68
Had Meta 3 for 8 months with the Elite Battery strap and battery. No issues Today upgraded from V65 to V68 and now the battery percentage of both the headset and the elite strap and showing wrong values. The batteries of both were full before the upg...
Quest 3 mic is greyed out/voice not registering
Hi The mic on my Quest 3 stopped working sometime in the last 24 hours. I used it yesterday in an app where i talk to an npc, tried it today and my voice isn't registering. On the virtual keyboard in the meta browser the mic is grayed out and doesn...
Not prompting to use 8 digit code
trying to set up my meta acc on my oculus quest 2 and after visiting www.meta.com/device it asks me to sign into FB. After i sign in, it takes me to my normal feed and doesn't redirect me anywhere nor prompt me to enter the 8 digit code that shows on...
Voice banned on Vegas
I was wondering how I got voice banned on Vegas? And is there a way I can get it lifted? Thank you so much I appreciate your time
Meta support stops responding. Can't get my Quest 3 replaced (for the 3rd time)
I am really at a loss for what to do at this point. I have been trying to get my bricked Quest 3 replaced since July 5th. I am on my 3rd attempt with support and they keep asking if I want a replacement and then never respond after I say yes. This is...
Right trigger not working in-game
My right trigger works fine on Home Screen but not in-game (unresponsive). I’ve just bought a new game that requires both controller triggers to progress. Reticent to reset headset as I’m afraid I’ll lose my mods. Have tried removing batteries for 30...
Headset will not connect because of a paired controller
There are no head sets connected to my computer and when I look at the devices I shows nothing but a controller I can’t interact with I’ve reset the app the headset the pc I’ve got a whole new head set I’ve deleted the app and reinstalled it I’ve wai...
Cant change Blade & Sorcery Nomad into the scripting beta
I just got Blade & Sorcery Nomad, and i looked up how to get mods. I was told I need the scripting beta, so I go to the Meta app and I can’t switch the versions. It says an error occurred, and I tried to close or uninstall the app and do it again, an...
Resolved! Oculus Quest 2 screen freezing (standalone)
So, basically, when I turn my headset on, it will take a while for it to load my guardian, and when I load onto the menu, the screen will last for about 10-15 seconds until it freezes and I cant move anything. I do not use PCVR nor my headset is plug...
Cannot add window, door or table when playing Drop Dead Cabin Home Invasion
I am trying to setup to play drop dead cabin home invasion. It wants me to add window, door and table but the only thing it does is scan the room and then keep asking me to be done or rescan. Never am I getting an option to add anything.
Headset connected without internet
My headset won't connect to internet. I've had this issue before and the solution was to update my headset when I sometimes had it(it used to he on and off) but right now it's never connected and is showing "Connected to device. Can't provide interne...
I think I forgot my email address
I signed in my new Meta Quest 3 with my supposed email address to find out that there aren't the games that I bought there and they show up in the store with money tags. So, I ask can Meta Support find my email address by me listing all the games tha...
