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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

I'm grasping at straws.

Today, my Facebook account was deactivated by facebook. I was so confused. I went to log in, and it said my instagram account was the reason - here's the kicker. The instagram account that it said, isn't even mine! Meta said I could appeal it, but I'...

Resolved! I have a coupon code

Will this code for 30% off work for the fnaf help wanted 2 pre order

Cannot log into Quest Link app or main account

I have recently found myself unable to log into my main quest account due to the 2fa requiring either a phone number i no longer have access to or recovery codes I cannot access without logging in.

meta hast fixed thier issue i ran into for almost four months

basically i haven't been able to use my headset for almost four months as it randomly logged me out and when i do the device code it doesn't recognize my email which i used to make the account and i can talk here using said account with said email an...

Top strap holder broke off.

This morning when I put on my oculus quest 2 the top strap holder thing just broke off. After doing a bit of research I've found multiple people with the same issue. People recommend buying a halo strap for it, but some halo straps have to strap on t...

Resolved! What does it mean when there are 7 purple solid lights on my controller

Cannot checkout in Meta Store.

Hello, for two days now I have been trying to buy Oculus Quest 2. Unfortunately I cannot proceed through checkout. Website tells me that my address is invalid and checkout button is disabled. None of the fields passed with negative validation, looks ...

Can't Pair Device

Received the Meta Ques 3 Downloaded the App Both the Phone & MQ3 are on the same router channel 5Ghz. Bluetooth on phone is On Bluetooth on phone sees MQ3. Bluetooth on Phone will NOT "pair" with MQ3. MQ3 stuck at screen with a code showing to enter ...

Resolved! How do you fix this teleporting bug?

I have not able to record the ones that are extreme but for some reason I keep teleporting to random areas of the quest home or when playing games. Prior to me recording this, I got teleported behind my floating window even though my thumb is never n...

Resolved! Quest 3 - spinning meta symbol when i switch on

Help please My Quest 3 just shows the spinning meta symbol when i switch it on. i've tried going into boot mode still keeps doing the same thing. has anyone had this issue? Thanks

Provide account details or your account will be suspended

I am getting the notification to 'Provide your account details by 13 August, or your account will be suspended.' When I choose 'Continue' and then 'I'm 13 or older' and then 'Use payment method', and then after adding all the data for payment method,...

Can't verify my account

Hello, I am trying to log in to my second meta account, but I get the error repeat again later. Although I have not logged in to my account for half a year. Please help.

Resolved! Quest 2 not dispatched

I ordered a quest 2 about 7-8 days ago and is it supposed to be delivered today but I’ve had no word off of meta I’ve not even been told if it’s been dispatched just “order placed” can someone please let me know how to fix this please

Question about necroposting

Idk how to explain this but, is there a limit to how long you have to reply to a post. Like, I don't wanna get banned for replying to a post that's like 2 months old. Or is there no limit?

Party Chat - Privacy Issue

I have a group of friends that I meet up with using party chat in the meta home area before playing a game.We've noticed a new issue where when entering a game (staying in party chat), other players can hear our conversation while we are still locked...

Forgotten authenticator led to suspended account

(This is a throwaway/second account, the account in question has the tag @Lekirbo )Hello! I recently got a notification that I need to verify my age by aug 10 or have my account suspended. The problem is that when try to log in I get prompted with a ...

Quest Phone App storage space

Hi, the Meta Quest App for Android Takes over 20 GB storage space from my phone. I deleted all Videos and streams i have been taken but nothing changes. How do i regain the storage?

Resolved! Right Hand Controller does not connect with Rechargeable Battery

I bought some Rechargeable batteries for my Quest 2 controllers and for some reason the Right Hand Controller WOULD NOT power on. Tried all the methods Meta has to offer and NO LUCK. Solution:Rotate the battery, while it is inserted into the controll...

I downloaded help wanted and want to refund it but it says I played it for 2 hours but I didnt

Quest 3 Right Controller stick drifting after only 3 months. Support won't respond.

I have tried using chat support (It failed and told me to try a different method). I tried email support, they ghosted me after the first reply and didn't respond to follow up. I tried twitter, again, no response. So now I am here, hoping I can get m...

Tonemapping + Passthrough is it possible?

When I have tonemapping and passthrough activated at the same time, where the passthrough should be seen, it is totally black. Is there any possibility to solve this? are they compatible in any way?

Meta quest 2 won't charge

My meta quest stopped charging recently randomly I tried letting it just charge I tried cleaning the charging port it continues to not charge I tried the charger it came with on other devices so it's not the charger or outlet

Can't change contact e-mailaddress

Hi,A few days ago, my email/Facebook/Instagram was hacked. I have since regained access to my Meta account, but the hacker has changed the email address. I am unable to revert the email address back as I receive an error message when I try. Because o...

Meta Quest build 68.0 draining my battery faster

I'm not sure if this is effecting me only but after doing a driver update on my Quest 2, my battery seems to be draining a lot faster than before. I play Steam VR games via airlink and been having a decent experience on the previous version. Lately I...

Username not available

I made a new meta acount, but i cant make a username. Wathever name i am trying i get username not available. I tried random letters and numbers so i now i get not available even if no one is using it. What to do?

Can you pair 2 headsets to watch same content?

Hi. I am using mq 3 to use ‘wander’ ( app that is google maps to explore world) if I got a second headset so that 2 of us could view the same content ( only 1 of us controlling it) am I able to link them together. I have done chat on meta help centre...

Issue with accessing account, due to 2FA

I contacted already but I’ve been waiting for a email I was wondering when you guys were going to email me cause I’m worried about not being able to log in to my account cause of 2fa

Trying to recover my old account, I never migrated to a Meta account

One day I tried playing a game on my Quest 2 until it says something in the words like “Make/add a facebook account to continue playing” or something like that, and then after a little while they kicked me out of the account??? I sadly forgot the ema...

Q3 Controller lost in RMA / Received wrong item in return

As of June 18th I had originally sent in my Quest 3 controller through the RMA process due to the right controller turning off during essentially any form of vibration. I tried resolving the issues myself with things that I knew and sources online fo...

Resolved! Problem with the games going between the meta-quest 3 headset in the meta-quest link

Hello, I was wondering if anybody had any idea as to why when I plug in the quest 3 to my pc the games I’ve bought while it was just the headset are not available to play. I’ve bought a few games and would like to be able to play them but they don’t ...