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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 43458 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

PC Meta App - Rift vs Quest 2 Libraries

I have a Quest 2 (hoping Santa brings me a 3). When I first got it I used my link cable and purchased several games (Stormland, Asgard's Wrath, etc) that were only available in the Rift store. I also purchased a bunch of SteamVR games which show up i...

midinut by Honored Guest
  • 356 Views
  • 3 replies
  • 0 kudos

Quest pro v59 pcvr unplayable

I did the mistake to turn on the WiFi on the headset and get updated to v59 and become useless again.Meta please fix the issue.Can't believe I have useless £1000 brick.

Cant refund a game

I recently bought Golf+ on my oculus quest 2 and i wanted to refund it but when i tried to refund it it said that the refund is not available and that i have played more than 2hrs or had the game for over 14days even tho i only got the game today and...

FadeGrape by Honored Guest
  • 333 Views
  • 2 replies
  • 0 kudos

After 14 days no spp credits have been deposited

It's been 15 days since my initial referral was used and I have more due today yet I don't see any app credits deposited in my account. What's going on?Some of my due credits have 0 days to be deposited listed on them. Esta the point of the countdown...

ten_six by Explorer
  • 349 Views
  • 3 replies
  • 0 kudos

Oculus Quest 2 Cuts Out Laptop's Internet

Hi,The laptop is connected to the modem via ethernet cable. Quest 2 is connected to the modem with 5ghz.When I launch the laptop via Oculust air link, the connection is disconnected after working smoothly for a while. In fact, at this moment, the lap...

Coldale by Honored Guest
  • 560 Views
  • 4 replies
  • 0 kudos

My game is gone after I requested a refund!!

I bought a game (NFL PRO ERA II) and decided I wasn’t liking it so I requested a refund. Later I saw that the refund was not approved which I didn’t mind, I just went to bed. I woke up the next morning and the game was gone and out of my library. Ple...

Rift S just stop working when open Steam VR and some games

After I formatted my PC, my Rift S stopped working as it should. The screen starts to flash and goes black after starting Steam VR, any session in Automobilista 2 (in the menu it works normally) and when starting F1 22 in VR. These are some occasions...

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VmrFlash by Honored Guest
  • 568 Views
  • 2 replies
  • 0 kudos

Quest 3 headset losing tracking and restarting

Hello. I have an issue and not sure if it’s hardware or a bug. my quest 3 with pro controllers loses tracking and restarts after 30 minutes to a hour. I suspect it’s when it gets warm. first time it happened was in les mills when tracking started goi...

Free elite strap with Meta quest 2

Hello,I bought a Meta Quest 2 and by the online store was a note,that you get a Elite strap for free. Where can I get the strap? I bought the Quest 27 of November 2023.

My headsets display stopped working

My headsets display suddenly stopped working and I have no idea what to do and who to turn to I hear sound and the controllers react to when i pass over a button or something but the screen is just black and in the right eye shows a flashing white ev...

Referral not received

Hey!I followed a friends new device activation referral link, and logged into my Meta account.About 45 minutes later I then activated my new (and first) Quest 3 and linked it to my Oculus app. I have not received my £23 referral store credit. I under...

Bannok by Honored Guest
  • 347 Views
  • 2 replies
  • 0 kudos

My vr headset wont-won't charge

For some reasons my vr head set won’t work like, I charge it for 2 days straight and it won’t turn on, but I see the orange light is on. To be specific I charge my vr head set with a Nintendo charger because it’s long and I could still play then. But...

Eva2007 by Honored Guest
  • 471 Views
  • 3 replies
  • 0 kudos

Purchased game using 40% charged twice

I purchased beat saber last night as I had 15minutes to use £4 credit left over or I'd have lost it, but also added the code to get 40% it said I would pay a total of £7.98, however my credit card shows double! How do you sort out billing issues as i...

Meta Quest 3 games

Ordered Beat Saber and Onward at same time as Quest 3. Neither available to download to device that’s been delivered (only as paid installs).

Monzo7 by Honored Guest
  • 385 Views
  • 2 replies
  • 0 kudos

List of issues with the Oculus Quest 2

Hi to all,Owner of an Oculus Quest 2 since several months, I encounter many issues since two months, mainly since the V28 firmware, which still occur with the V29 et V30 firmwares.I will report them here and how I managed to deal with, I hope it will...

VRSEB72 by Expert Protege
  • 17392 Views
  • 13 replies
  • 3 kudos

Permission access

Im unable to give my son permission to buy a game. He sends the request and I click allow and then when he goes back into the game it just says again that you need to ask your parents permission. Are we missing something?

game

I bought game online. how to use it on my app becouse i not see it there

Anonymous by Not applicable
  • 220 Views
  • 2 replies
  • 0 kudos

Payment method quest

So I have money on my card and it is a debit Mastercard I have only started to have this issue with this card and it has worked before so I don’t know why it’s doing it now and oculus payment accepts the card just when I go to buy something which the...

Referral credit

Hi Alli did the referral via my friend who already has the quest 2.he has received his credit but my credit is not showing sadly.anyone have any ideas who I should contact?

Resolved! Among us unsupported

Can I get refunded for the among us vr purchase that was made. I'm new to Oculus and I didn't know it wasn't supported even though it is able to be purchased.

V59 Space sense enbaled but not working

Hi, just did a factory reset and finished the setup of the headset, I have enbale "Space Sense" and set it to medium but I do not see any object outline or people passing. I tried restart and toggling the setting but no outlines, any help is apprecia...

talz1979 by Honored Guest
  • 440 Views
  • 2 replies
  • 0 kudos

Brand new cable snapped

Got my brand new quest 3 this morning. Was having a great time for all of 3 hours of even. When suddenly I felt the cable fall to the ground went to plug it back in but notice it had snapped off please help.  this really sucks as I was having such a ...

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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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