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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Stop background music in Air Link?

As soon as I start up Air Link, high-pitched 'space-age' music, basically just one fluctuating high major chord. Even though it is fairly soft, it is by now becoming very irritating! When I close Air Link, it stops. Anyone know how to silence it fore...

Population one

We downloaded several games and when you turn them on it goes to a black screen and then back to the oculus Home Screen. Does anyone know how to fix this ?

Oculus Move is actual hellspawn

Hi there! We got an Oculus Quest 2 for Christmas and it's been great so far! Until Oculus Move. I noticed while playing VrChat that I had this grey rectangle at the top of my screen showing 0/30 and 0/100 or something like that. I had no clue what it...

roombie by Level 2
  • 1 replies
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Bad programming

I cannot login to my Oculus Quest 2. It keeps asking for a drag pin thing and I do not remember what I set it to and the app wont work so I am not able to reset it. At the bottom it says "Forgot Password" when you click it, it then gives you this- Th...


I am out of my account because ask a pattern that i never set before. Then bounce me to the phone but the phone didn’t find the headset so I can’t remove the pattern. The only alternative that gave me is factory reset that will delete everything. I d...

Sign in on Q2 with oculus AC?

I had a quest 1 with an oculus account attached. I've never had a FB account. If i buy a quest 2, can i sign in/set up with my old oculus account without a FB account?

plamoth by Level 3
  • 2 replies
  • 0 kudos

connecting my quest 2 headset to my pc

can someone please tell me why my quest 2 headset isn't linking with oculus app on my pc. my min requirement's are met as matter a fact i had to install a graphics card to meet them. still nothing

jerzy45 by Level 2
  • 1 replies
  • 0 kudos

Oculus stuck in boot loop

Hello, I bought an Oculus Quest 2 about 3 months ago. I haven't used it too much but whenever I did use it, it functioned just fine. I didn't use it for about 2 months. However, just recently like a week ago I started to use it again. I've only been ...

download issue

I'm try to get saint and sinners doweled and I try to cancel onward installing but I cant and I think its stuck in a loop I need help

Resolved! Library ?

When I uninstall an app or game I am done with or no longer want it doesn’t go away. What do I have to do to remove it from the library?

Horizon Worlds - ALL avatars are stretched and wonky

Hello, I was wondering if anyone has a fix for this. All avatars are stretched and wonky. It will look fine to everyone else in a room, but to me ALL of them are stretched. I am on an Oculus Rift S. My graphics card is a Radeon RX 590. Does anyone ha...


Rift S stuttering only with SteamVR!

Hello,I owned a CV1 for 2.5 years and never had any problems. Last week I got my Rift S and since then I sadly can´t enjoy VR to the fullest anymore, because SteamVR games stutter from time to time. As soon as I turn my head or put my head up/down th...

Anonymous by Not applicable
  • 12 replies
  • 0 kudos

Oculus Button not working - cannot exit the game

I just bought the oculus 2 days ago. The 1st day everything worked fine. But today the oculus button stopped responding which makes it impossible to exit the game. I saw a similar post here which tells me it's not just my system. Please note I have a...

Oculus house in Pc not loading

I have a problem with the house not loading up on PC. The games, store and prettyuch everything else works as it should, but the house loading, and my desktop page on glitching out like crazy, pretty much non usable. Can someone help????

Echo Vr won’t download

Hey so every time I go to try to play echo vr it’s always says install failed and it’s been like this for awhile now and I don’t know what to do. Any help?

Cloud data uploaded back to headset

I have cloud save on .So i had to delete res evil because i had no room left on my device for a big game . I played game for a while then i re downloaded res evil but my game is starting over. The res evil data is in the cloud should it not re upload...

mikele5 by Level 2
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Horizon Worlds UBI'Z GAMEGRID glitches like crazy!

I've already spoken with GameGrids amazing creators regarding the glitches. They said it's an app glitch, not a glitch on their end. Is there any way to PLEASE have someone figure this out? Sometimes when you attempt to throw the disk, it will either...

Unable to send referral for Quest 2

I am unable to send out referral on the oculus website and unable to find where to send out referrals on the oculus mobile app.I am an Oculus quest 2 owner.When I go to and click send referrals, I get the fol...

One sided audio on Q2

Picked up the Quest 2 with the Elite strap today, switched on the ES and put on the headset. Immediately noticed the sound coming only from the right side, left side compeletely mute. Plugging in my own headphones works fine, so the problem is with t...

saneyzz by Level 2
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more than one Oculus on my Facebook account ..

how do. i assign different usernames to my Oculus accounts ?. i purchased three an they are all on my Facebook account .. i am using the same username on two and want them all to be different but still linked to my Facebook. so i can monitor their us...

Oculus lagging

When I play some games when I click the oculus button to pull up the menu it takes the menu 5 seconds to start up and the tracking on the controllers is laggy it takes like 30 seconds for me to actually be able to click something which is a problem h...

Port reset failed, a summary of fixes.

Good day, so a week ago, I installed a new board and CPU into my case, and after that, I got a lot of issues with Oculus and the USB hub that would not work, stating "unknown USB Device, (Port Reset failed)". When it would work, I would have a lot of...

Horizon worlds visitor count

Something is wrong with the "My Horizon Creations" page again. []([0]=AZXiTSOHxpThWzz5zzUEJkO2YTlIJMk7A5rRt14csiG4Lo9bATCi7__O9G34odPuxR4LbTzP_-FYOguX...

Rezon8 by Level 2
  • 0 replies
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