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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

cant change date of birth at this time

tried to change my date of birth and it said:Your date of birth cannot be changed at this time. Please wait before trying againI waited a week and tried again but same thing.Posting here because I cant work out how to talk to a real human over suppor...

My account on Meta Horizon asking to parental control/permission

I'm on v68 and today on try enter on Meta Horizon, the app asking to parental permision, but i'm the main account on the device and i'm very more than 12 years. How i can solve this?

Facebook account suspended and hacked

Hi team, I hope you are well and you can help me my Facebook account was hacked and the account was suspended, I can still access my Instagram account, but the Facebook one was suspended, in the attached photos you can see the screenshots, I think th...

Is anyone else experiencing lack of support help from Meta?

I have placed several help tickets with trying to get my account fixed. Meta has refused to correct the issue causing me to not be able to use my account and access items I have purchased. They keep giving generic responses however it has been over a...

Resolved! Passthrough

So, whenever I go in pass through instead of showing a normal pass through it's all black, but it does have the bar and the screen

Adding/ merging 2nd account from previous device

Hi, I purchased a quest 3 for my son last Christmas and I was the primary account and he is the second added account. He has an also lot of games with add-ons. We had a problem with the battery not holding charge and we now have a new quest 3. I set ...

Quest 2 Controller - Left Controller Out Of Sync With Actual Location

I've checked multiple forums and tried all potential fixes, I'm currently messaging the bot with meta quest support but expect no help there.I recently purchased a preowned Quest 2 (the issue might be here), I was using it for around 4 hours last nig...

Left Screen/Lens appears shifted.

Hello, I've been trying to solve this issue for over 2 weeks now. As for context, this does not happen with other headsets. When i am using my Quest 3 with SteamLink, Virtual Desktop or Quest Link, it looks like the left screen of the left lens is sh...

Resolved! Q3 controllers not reading my batteries

I didn’t use my Q3 for like 1 month I come back from vacation and I turned on my Q3 and my controllers weren’t connecting so I thought the batteries died so I put new ones in and it doesn’t read them. I tried to move them around clean inside the cont...

Complaint. No one responding to report of headset breaking

Please can Meta help. I have been trying for nearly 2 weeks to get my headset replaced. I have several ticket numbers and promises that is will be sorted in 24 hours but the technical department never reply. They asked for a video and have never hear...

Resolved! Suspended account

My account Shady Al-kotb with email [REDACTED] has been suspended because of Instagram account huynhhuyentram7116 but this is not my Instagram account and I know nothing about it. my Instagram accounts is [REDACTED] and this is the one connected with...

Can’t change date of birth on Meta Account

Hi, I wanted help changing my date of birth, I’ve tried fixing it countless times but have been left with the same result, telling me to contact someone but every time I click it, it does absolutely nothing. It has really been a hindrance and I was h...

Why is my quest 2 dying faster then it used to

So I've had my quest 2 for about a year'ish now. and for the first 2-3 months it would last a good 2-3 hours before it died but for the past few months now I can barely get an hour's playtime even when i start at 100%. Me and my friend have tested th...

Headset startup has Grey Display then Black Screen

The meta Quest 2 starts up with the oculus symbol, the 3 dots and then all is grey. It turns to a black screen after a few seconds. I have done a factory reset but still the same. My handcontrollers do not connect and on power off I have to hold the ...

Recycle Profeam

I believe my quest 2 has seen its last days. The display has lines going through it. Is there a recycle program for these devices. I hate to just throw it away.

Unresponsive

When I boot up my quest 2 it sends me to the confirm boundary screen, but I can’t press anything. I tried both hand tracking and controllers, and I’ve tried powering off and on. Nothing has fixed it.

Multiple bright spots (garbage) appear on Steam Link.

こんにちは、2024年8月にMetaQuest3を購入しました。OSはWindows10、GPUはRTX4080です。Steam Linkを起動すると、画面上にちらつく小さな長方形の明るい点が現れます。ゲームを開始すると消えることもあれば、残ることもあります。これはSteam Linkでのみ発生する問題で、Virtual Desktopなどでは発生しません。このゴミのような明るい点はトラッキングに合わせて動くのですが、同様の問題を経験している方や知っている方はいらっしゃいますか？This is ...

I am so lost with Parent Invite etc 😭

Hi everyone. I'm almost 60. I'm doing the very best I can but I'm so lost. I finally got access yesterday to Meta Horizon Worlds as I'm in Australia and it only just appeared as an app. I opened it on my Meta Quest 3. It looked good and I was excited...

Lone Echo2 14 minutes loading time

I have i5-13600, 4080, m2ssds in my pc. Is it normal for waiting 14 minutes to start Lone Echo2?Where can I start debugging? I have the latest updates , fresh w11, divers etc…

Friends left controller won’t pair

My friend started having this problem a few days ago when he booted up his oculus quest 3 after a vacation, and when he updated everything he found out that his left controller wouldn’t update. Everytime it tried to update it kept giving the notifica...

Resolved! Meta-quest link, disconnecting and reconnecting

I am a Meta quest link user and I have a nice cable that runs nicely. I’ve checked. It runs at the recommended and above speed and my computer has very very good specs but every time I go in to Meta quest link and play a game, it disconnects me from ...

Cant switch OVRserver to manual

I've tried to close the OVRserver thing by switching it to manual but I cant.

Resolved! Headset

I bought a meta quest 3 and I have been looking for a headset and I see this one on meta quest web site Logitech G PRO gaming headset for Meta Quest 2 I want to know if it will for my meta quest 3

Resolved! Meta Parental Supervision

Hi!, If I disable the parental supervision from my account will I lose access to my games? (Such as Bonelab, blade and sorcery etc)

Resolved! I have to pay to get my games back on quest 2

So basically I have a long story sorta starting about how my sister wouldn’t unpair her phone from the oculus she never used and so I deleted her account (I got permission from her to do so) but I never considered the consequences about deleting the ...

Resolved! App Sharing Limits Apply to Meta Quest+?

Setting up 6 Meta Quest 3s for use in a public library. Wanted to verify if app sharing limits apply to Meta Quest+ subscriptions. Would we need six subscriptions, one for each device?If six subscriptions are needed, would each device need a separate...

Resolved! Meta Quest 2 Running Slow

Hello!I have had my Quest 2 since the first week it’s been available and for the past few months it’s been running slower and slower and having more and more issues. First, games booted slower, then the headset booted and powered off slower, then gam...

Bought games on Steam and can't install them direct on quest 2, OK my mistake, i bought games...

I bought games on Oculus APP on PC, and CANT download them to my Oculus Quest 2?i mean, ok STEAM is not from OCULUS, but OCULUS APP IS FROM OCULUS, WHY CANT I INSTALL THEM DIRECTLY ON MY QUEST 2?

MetaQuest 2 FS2020 poor quality/lag

I have a decent spec PC funning flight simulator 2020 - I can run it fine on medium settings when not using VR. The graphics are decent & there is no lag.When I use my MetaQuest 2 via Airlink or USB it is unworkable - hugely laggy & slow through the ...

視点の直し方

視点が勝手に右にずれていってしまうようになりました、何度も中心をリセットして直すのですがそれでも勝手に右にずれていってしまいます直し方はありますか？