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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3602 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

App uninstalled itself and downloads restart after install

As the title suggests, my beat saber copy had deleted itself for absolutley no reason. Earlier today, I tried to reinstall said game but after it finishes saying "Installing...", beat saber isnt downloaded and shows up in the "previously downloaded" ...

Oculus right controller blinking SOS

I have this issue with my right controller its blinking and spelling SOS in morse code. I have this issue for 2 days now and ive searched this problem onlineIve already tried :Taking out my battery for 30 minutesUnpairing then repairing the controlle...

Guys urgent help me

When I try to use AirLink a black and white pixel comes out and glitches my Meta Q 2 so much how can I fix this problem?

Malzat by Honored Guest
  • 135 Views
  • 1 replies
  • 0 kudos

refund greyed out

Hello! I recently bought "Job Simulator" by accident, I am trying to refund the game and it will not let me, the option is completely greyed out. Please help!

Unable to buy games

I have the money for the game, but it keeps saying “unable to complete purchase at this time, please try again later”, I tried everything that could fix it but it doesn’t help

Resolved! Vr App sharing

So I have 2 Quests in my house. My main account holder on is on mine, on the one for little brother. Is it possible for us to share our games with each other? So if I have Onward on mine, is there a way to share it so he can play it on his quest?

Stuck in account loop

On the quest it says "Lets setup your Horizon and Meta account. You'll need to set these up to continue using VR". Then it says "On this headset: @WildWestPimpStyle. Take off headset, go to www.meta.com/setup and log into Facebook with c********e@gma...

Cooling fan

Cooling fan doesn't work properly anymore and headset overheats and turn off as soon as I turn it on, how to fix it

Can't enable developer mode on my quest app.

I've recently encountered an issue with the oculus quest app were I found out that my developer mode on my quest was not on my quest app so I switched on developer mode on my quest app, but instead of switching on, It just displayed a red banner on t...

Casting error help

I recently upgraded to a quest 2. I was able to cast all the time to my phone from my quest 1 before. Everything I do is same, internet is same… every time I hit the cast button on my app… it says it’s connecting to my phone & all successful. Then pr...

I need a new controller

My right controller's trigger doesn't work because my little brother was playing on it and he accidentally threw it and part of the controller above the trigger came off.

Resolved! Waiting for replacement

i sent my faulty quest 2 was delivered friday contacted today to confirm but the person i spoke to today said it hasnt been received would that mean it has been delivered and in warehouse just not scanned while there or is it because its the weekend

AcExKS by Honored Guest
  • 1108 Views
  • 3 replies
  • 0 kudos

How to contact meta about damage

Hey all, recently my elite strap with battery pack has developed cracking in the frame and a bit of plastic just fell out of it. Have spent the last bit trying to find how to contact Meta to see what they think of it but can't find anything about dam...

Avatar store?

I mainly play PokerstarsVR and notice some people with different clothing options then I see on my Meta Quest 2. Ive checked multiple times and searched thru everything trying to find the avatar store they keep talking about when I go to edit my avat...

Mobile App needs a class action lawsuit!!

I've been reading all the threads about not being able to delete media content from the mobile app but all I see support doing is give the run around like we are just stupid! We as customers have the right to delete or modify our own photos and video...

Microphone

My mic won't work and when it does this loud static comes out when I am not talking and this all happened after powering off my headset please help

My headset keeps disconnecting from my wifi

Not even a week ago it was fine and acted normal, it played and all was fine. It started like 2 days ago when my quest 2 wouldn't connect to my wifi. Rather it would, and then disconnect immediately. I searched online and found things talking about g...

Pin

I am not getting my pin reset info to my email address and I’ve tried all the suggested solutions through the oculus app and by checking spam and trash after a few minutes. Trying to re subscribe and this is a roadblock an unnecessary one.

App Referall Currency

So over the past week or so i have been collecting app referalls. I have noticed that a $5 is given each time it is accepted. But i am in Australia, so shouldn't it say $7? On the app is claims that you get USD $5 Or $7 AUD. Should it be displaying $...

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Facebook dose not care

Account perminently disabled. I didn't violate the standards. Had my account since 2007. Used it almost daily. Tried to get meta support..... so frustrating

I spilt water on my oculus.

After I cleaned my oculus quest 2 (I may have cleaned it the wrong way) It didn’t turn on. It was a black screen but I can still hear the sounds. Can somebody help me?

kylenoah by Honored Guest
  • 151 Views
  • 1 replies
  • 0 kudos

Can't see the promocode

Wanted to use the code to buy a game, but can't see it. Assumed it's OCULUS30, as usual, but it doesn't work. Can you help me with this, please? 

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AtmanUA by Honored Guest
  • 119 Views
  • 1 replies
  • 0 kudos

lag when using airlink quest 2

Spoiler (Highlight to read)Hi when using airlink firsly its show missing requirements but its still let me launch secondly, i have really bad lags like 2 fps and stuff i like that i checked some videos and it didnt worked and i try running it with ca...

AMJokers by Honored Guest
  • 520 Views
  • 9 replies
  • 0 kudos
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