Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 44866 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 3 Airlink will no longer connect to PC

Honestly regret buying this piece of junk. I purchased the quest 3 to mostly play PC VR games and it's been a nightmare from the get go.At first I had no problems connecting via airlink but the signal was average and the performance was poor to say t...

Game disappeared from my library

This is gonna be long so bear with me. When I first started using my VR I signed into oculus with my old burner Facebook account (burner meaning I put in a fake name on the Facebook because meta is all about putting real names on the accounts but out...

RoryLotz by Honored Guest
  • 435 Views
  • 1 replies
  • 0 kudos

Unable to remove my vr on my meta account

I been trying to get my remove myneta account pervasive vr headset that linked to my meta account I recently been contacting meta support I raised and discussed this issue they said they are unable from their rescue to have my vr accounts linked to b...

Screenshot_20231106_164534_Samsung Internet.jpg

Help

I'm new to the oculus quest 2 (the oculus period,never used one before) well I recently gt one but there's no controllers. Is there any way to use it for anything whatsoever without the controls?? Seems almost useless without them. I can't even go to...

Multitasking !

Hello everyone, how can I open multiple apps side by side and distribute them in my room? Multitasking with multiple applications. I have the option to open three applications side by side, but I can't uncouple them, distribute them in the room, or c...

Referral for friend with refurbished Quest 2

i have a friend who has a refurbished quest 2. my question is that will he be able to refer me to buy a brand new headset using a refurbished headset?. All the articles i read so far keep saying that a refurbished headset can't be used to claim refer...

MVJ777 by Explorer
  • 861 Views
  • 1 replies
  • 0 kudos

Oculus quest kicks me out of all my games

Any time I try and play any game on my quest 2 it loads up for about 15 seconds then I see the 3 loading dots and takes me back to the home screen. I just factory rested for a different issue a few days ago. And it's not an issue with my Internet bec...

Rift touch controllers

So I started trying to get my rift touch controllers connect but everytime I connect them they dont stay cinnected and show it has battery % but then it turns off and switched to other controller, and it doesnt work in game at all. How do I fix this ...

Cant log back in from another device

when i started up my quest 2 it asked my to "Log back in from another device" and go to www.meta.come/deviceand enter a "code" they say "when prompted enter this code:" but the window is too small so i cant see the code

WhatsApp Image 2023-10-24 at 23.19.05.jpg

Help on adding my son as friend (follower)

Hi,I got my son an oculus quest 2. I have my own and now he has his own. I can't seems to add him as a follower or vice-versa. I search his name but no icon to follow. He has the same problem. I can see others that I can click on follow but not him. ...

Specific problem with beat saber

Hello I have a Quest 2 with modded beat saber version 1.28.0_4124311467. I have no idea when it started but i recently noticed that in beat saber's 360 mode, the guide arrow on the "wall" that shows you where to look next, as well as the tracks on th...

Mixed reality hand tracking problems.

I have had this issue a few days when I play drop dead the cabin In mixed reality or any game in mixed reality my virtual hands dont line up with my controller and I can see my controller when I'm playing the game.

jkills33 by Honored Guest
  • 374 Views
  • 1 replies
  • 0 kudos

Windows 11 Oculus install problem

I have never seen such a failed software and technical support service. people have reported the same problems for years, but they have not gotten any results and tried to find solutions with patches. people use vr glasses not only for gaming but als...

selokumus by Honored Guest
  • 1085 Views
  • 3 replies
  • 0 kudos

Meta's chat support is useless

I asked to remove a referral from my account, it asks stuff for 30 minute it can check itself (like your username and latest purchases), just to tell me "I cannot do what you are asking". It shows it's typing and adding random delays to "check" stuff...

jTiKey by Explorer
  • 408 Views
  • 1 replies
  • 1 kudos

Cant find previously purchased games.

I factory reset my oculus quest 2 after the meta update and when we got back into it and logged into the account we have had, all the games were gone. We had 4 purchased games and when I check purchases, it just says that there have been no purchases...

didn't receive referral credit

i was sent a referral link by zachbyrne10 i used the link , accepted the referral , but when i activated my new quest 3 i did not receive the creditquest 3 brad.byrne.520 please advise

Left controller battery drained quicker than right

Hey all, Last night whilst playing a game, I had the notification that the left controller had ran out of battery. I checked and it was at 0%, whilst the right was still at 70% and I'm right handed.I've only had my quest 3 for under 2 weeks, so thoug...

Danzinio by Honored Guest
  • 777 Views
  • 2 replies
  • 2 kudos

High ping in vrchat

I recently moved states. Before in my old home id have 100 ping but after moving its in the 400s and after a month or two of using my headset again recently seen it in 1000+ and much higher ping range. Is this fixable? Do i have to get a new headset?...

Return is stuck at airport - Support is not answering email

I have reached out to support and they have started a ticket but just stops answering emails. I tried openeing another ticket and the same thing happen. Its extremely frustrating. I have tried to resolve this for a month and support dont answer.My pr...

logenius by Honored Guest
  • 299 Views
  • 1 replies
  • 0 kudos

World flight missions

I may be totally thick but when i fly mission 1 after flying through the rings then landing its still not completed is there more i have to do after landing.Thanks all colin

Meta Quest 2 Air Link lagging like crazy

Hello, I just got a Meta Quest 2. My PC specs are : ProcessorAMD Ryzen 7 5700X 8-Core ProcessorVideo CardNVIDIA GeForce RTX 4060Operating SystemWindows 10RAM32 GB If i open Air Link, it's lagging like crazy... Also my Ocolus Application on Windows 10...

Locopengu by Honored Guest
  • 723 Views
  • 4 replies
  • 0 kudos

No contact with support

I have problem, my first quest 3 had a dead pixel so they replaced it and now my second device have the same problem. Now is the problem to contact with support because in their system first case was not closed and when i started new case i get email...

Complaint

Ordered a meta 2, 256gb on 18/11/23, due to be delivered 29/11/23, went into the account today to check if there was any tracking for tomorrow, to find it was all cancelled on 21/11/23 with no communication. Been on chat for nearly an hour & they say...

jn.397747 by Honored Guest
  • 279 Views
  • 1 replies
  • 0 kudos

My oculus quest

I have the original oculus quest I had issues logging into my account so one of my friends were factory reset it my oculus quest. So when I rebooted and logged into my account, I got into my account and found out that all my games were gone. Can anyo...

Headset Freeze and Black Screen

When using Oculus headset, whatever I am playing freezes and the screen goes black. Even if I adjust the headset it will freeze up. Have to reset and start all over. Already did full reset of the headset

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels