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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

account problems

I had an oculus account that I used with my oculus rift and then when tethered with my oculus quest 1. It worked well and then I got busy for about 2 years and now I am trying to set up my quest 1 again so my child and Ito play the many programs I ha...

Connecting Headset with Android Phone doesnt work

Headset shows a 5 digit pin and i also can enter it into the meta app but after that it days headset not found . their both on the same network (i tried different phone, WLAN, hotspot, WLAN 2 ) ive resetted the headset and app multiple times, i delet...

Blade and sorcery quest 1

I just bought Blade and sorcery nomad on my quest 1 and it doesnt even give me the option to download it. It is just some blue circle I cant do anything with.

Digballs by Honored Guest
  • 1 replies
  • 0 kudos

Pro-Controllers Lost connection

I have the pro-controllers connected with the Quest 2. A few months ago they used to loose connection all the time then come right back on. After an update it stopped and was just random and so quick/infrequent it really didn't make a difference. The...

JaiJax by Honored Guest
  • 4 replies
  • 0 kudos

Authenticator Broken- sign in issue

I just got a Quest 2 and I'm trying to install and log into the mobile app but whenever I click "continue as [name]" after getting past all the email stuff it doesn't do anything until I click it like 5 times, where an error just shows up and tells m...

New Update problems

I just did the latest update for my Meta Quest 2 (v57), yay I have legs!! Booo!! the software is broken... When I'm in my Oculus Home, my thumbsticks are inoperative... whenever I move them around they don't respond... at first I moved over to my Ava...

Store issue with Oculus GO 32GB/64GB

Has anyone else been having issues with Oculus Go's store page within the headset itself (not the Oculus App's Store tab on mobile). I work for a company that works with VR headsets. Recently, we have been receiving Oculus Go's that have an issue wit...

Oculus Rift S Issues

Hello everybody,i've had my oculus rift s for almost 2,5 years now, altough that a lot of time, i hoped it would last longer, because problems with my headset are getting worse and worse by day.Problems i have that are not fixable:-Headset speakers n...

Resolved! My controllers are drifting a lot

It’s to the point where it’s constant and I need new ones. If you could check my Warranty and see if you can send me new ones that would be great

faulty left controller

hi my left controller has suddenly stopped working. Brought brand new back in april 2023 so pretty sure it should still be covered by the guarantee. who do i contact about this. i should also say the i have tried all the obvious stuff. i have changed...

I can’t log into oculus in my pc

Hi when I first set up my oculus I had to make a Facebook account and I logged in and used the same email and password for both. So I am pretty confused why in my pc it’s saying it isn’t but then on my phone I can easily log in with my Facebook since...

aegutz by Honored Guest
  • 60 replies
  • 3 kudos

Resolved! Can’t use mixed reality camera on iPhone since v37

I have an iPhone 13 pro max and the option to use the mixed reality camera just vanished, I’m using iOS 15.3.1, quest 2 v37, oculus app 150.0 but as you can see there’s no option anymore on the right corner of the screenshot, I’m already contacted th...

juant800 by Explorer
  • 24 replies
  • 2 kudos

META Account Center

Ok so after months trying to send tons of bug reports i can't access the account center , is there a place to access the account center without going through Facebook or Instagram ? I get the page error and can't get into it so i cant unlink accounts...

tnm.anm by Honored Guest
  • 4 replies
  • 1 kudos

Resolved! Quest 2 - Quest pro controllers update stuck at 0%

Hi I just got my Quest Pro controllers today and paired them to my headset (Quest 2), however I can't use them and a little pop up saying "Controller update in progress (Left 0%) (Right 0%)" keeps appearing evey 30 seconds, I left the controllers a w...

Mando Perdido

Hola, hace unas semanas perdí el mando de las oculus quest 2, y puesto que no lo encuentro, no se si hay alguna opción de hacer vibrar el mando perdido, o de que las gafas lo localicen. PD: Se que solo se conectan los mandos cuando presionas algún bo...

polmtb by Honored Guest
  • 2 replies
  • 0 kudos

oculus games arent on my account anymore?

my old games are just nonexistent and i cant reach out to meta without posting on this public forum so here i am.i got the original meta i wanna saw a week or so after it came out and when facebook bought oculus i decided to stop using the thing but ...

Community guides using job title to get nudes

Specific community guides in the game Horizon Worlds are using their job titles to receive/send nudes to players from the game on Snapchat, Instagram, and discord while also exposing secret information in their NDA contract they sigh after becoming a...

My Facebook account has been disabled

Hello Facebook team sir i use my account for last 3 years but suddenly my account is disabled, review application from my account is not submitting error showing invalid phone number i think I have made some kind of mistake that is against Facebook g...

Resolved! Beat saber free?

I just brought my oculus quest 2 yesterday, how do i get beat saber for free?

Account mistakenly permanently suspended for weeks

My Oculus account was permanently suspended about 3 weeks ago. This message told me to contact Meta support. No reasons given for the ban. No emails from Meta on the subject. I recently bought a 2nd hand Quest Pro from the original owner and played f...

OriBird by Honored Guest
  • 3 replies
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Air Bridge not showing under available Link Devices

Title explains my problem, ive tried restarting my quest, restarting my laptop, factory resetting the air bridge, changing passwords on the air bridge, I cant get it to show up under the Link tab on my quest, im not sure if i need to share my wifi fr...

occulus quest 2 amd 7000xt support

does anyone know when occulus will update the gpu compadability list or if my oculus is using the gpu? ever since i got the 7000 xt my app says i do not meet the minimum specs. this is a 2k computer that supposedly wont work. ive been playing games j...

Using Multiplayer Apps

I am going to purchase a Quest 3 so that my wife and I can player multiplayer games. She already has the Quest 2 with multiplayer games. Will I also need to purchase the same apps so that we can play together?

Doo925 by Honored Guest
  • 1 replies
  • 0 kudos

Pro controllers both overheated after 15 minutes of use

So this morning using Supernatural which is also a meta product both controllers overheated and shut down. I was in a hotel with the air conditioning system blowing on me and my hands. Could not finish my workout before they went haywire.Please do no...

CoorsDon by Honored Guest
  • 1 replies
  • 0 kudos

Cant acces account and games on quest and app

I just took my quest again after a while and saw that my account was logged off. But i cant connect fully to my account on the quest. Cant acces my games... And also the meta(oculus) app doesnt work anymore. Cant acces anything... help

Asten.1 by Honored Guest
  • 0 replies
  • 0 kudos