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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 5744 Views
  • 41 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Installing Quest App on a MacBook?

It's weird: I found the Quest app on my M2 MacBook Pro in the Apple App Store and installed it a few months ago. It looks like it's running the iPad app (no Mac native version) (Version 252.0.0.6.119). However, I went to install it on my M3 MacBook A...

App stuck downloading

Every time I try to download an game it will get stuck around 0.15Mb away from the finish of the download. I have Factory Reseted my Oculus Quest 2 two times!! I don’t know what is going on and it’s definitely not okay! I’m just trying to play on my ...

Quest Link not working

I've had my quest 2 for years and just recently got a PC and Quest Link only allows me to connect to my PC about 75% of the time, and even when i do, there is no audio. This has been a problem for months now, am i doing the steps wrong? or is this ju...

its.Lando by Honored Guest
  • 150 Views
  • 2 replies
  • 0 kudos

Friend refferal code 25% off

Hi, so I just got my quest 2 recently and wanted to buy blade and scorchey and beat saber. So I asked my friend to send me a refferal code link to get 25% off and I clicked on it and all it does is show this I clicked on it and it still doesn't work ...

Screenshot_20240526-215845_Meta Quest.jpg

Resolved! spatial video tab not appearing in files

I am running V65 and when I go into the files app there is no spatial video section. However, I was able to upload a spatial video from my iPhone 15 pro, and got the notification on the headset. When I select the notification, the video works fine! I...

RaidenS3 by Honored Guest
  • 254 Views
  • 3 replies
  • 0 kudos

Resolved! Oculus Air Link Launch Button greyed out with Wi-Fi or DWA-F18

No matter what I try, I can't get past the pairing stage with either Wi-Fi or the D-Link DWA-F18. Both of these worked until the last time I updated Oculus software. Things I've already tried: Have your PC and headset both connect on the 5GHz band Wi...

Quest 2 Applications Keep Crashing

So whenever I open any application it runs smoothly for like 10-20 minutes but then it freezes and crashes. Does anyone know any way to fix this? Thanks

Alol600 by Explorer
  • 7408 Views
  • 14 replies
  • 1 kudos

How to escalate a complaint to a supervisor

I was in a chat with Dave and the case was #********. He was unable to resolve my issue and the case was #********. He just disconnected the chat. This is very unprofessional behavior from "customer service." Could a supervisor please look into this?...

Akoto1 by Honored Guest
  • 108 Views
  • 2 replies
  • 0 kudos

Resolved! App referrals not working

So me and my friend both tried using the app referral to get a discount for different games and its not working for both of us. It does generate a link and when you click on it it says this person is recommending this app but then you don't actually ...

Kahandral by Honored Guest
  • 297 Views
  • 2 replies
  • 0 kudos

OculusDash.exe - very high GPU usage?

Hi,I was sanity checking some performance issues and couldn't help but notice that task manager is showing very high GPU usage for OculusDash.exe (see attached pic).I'm not talking VRAM usage of my GPU, rather resource usage which is hovering around ...

MP4 from Google drive

Hey there, I have logged in Google drive from the meta browser in my Meta Quest 2. I want to play some personal MP4 files from it. But the MP4 file is not getting played. Please help.

AUS291730 by Honored Guest
  • 810 Views
  • 10 replies
  • 0 kudos

Resolved! [WiFi7 Compatibility Issue]Quest3 Cannot find 6GHz Wi-Fi

Hi Meta, From our test with Quest3 recently, the devices cannot find 6GHz Wi-Fi when the 6GHz Wi-Fi is working in 320Mhz, and after it's changed to 160Mhz, it works again sometimes. When we are checking it further, it seems to be with the Quest3's Wi...

Frozen During Traveling

So, Ive experienced on many occasions the issue with freezing during traveling to a world and I eventually have to just hold down my power button down and log completely out of the VR. It freezes and just continues to play the traveling music. Please...

Has my account been hacked

I've been able to play on horizan worlds with no problem at all. But today it gliched me put of a game. I restarted and now it will not let me enter worlds from my personal space. It also says my log ins from areas I do not live in. I've made a new a...

Nicky0923 by Honored Guest
  • 188 Views
  • 5 replies
  • 0 kudos

Meta Q2 right controller dead

My son's right controller stop getting power. We've replaced the battery, re-paired it and did a factory reset. Nothing has worked. It occasionally vibrates but no lights ever come on. If you hold the meta button down in vibrates and will recenter th...

My meta controllers makes my 3.0 vive trackers drift.

If i put my controller in front of my tracker, it starts freaking out heavily, i know that if you block the tracker it loses tracking, but i tested putting my hand in front of it and it doesn't lose tracking as frequently and crazy as i put the contr...

CAsTrO_01 by Honored Guest
  • 487 Views
  • 3 replies
  • 1 kudos

Purchased meta quest 3

I just bought a meta quest 3 and I’m not able to get the 30 dollar credit cause I already have a account.. just my opinion but I think everyone that’s been on meta for awhile now should be able to get that credit for a new purchase device not just ne...

Pin code issues

Basically whenever I try to enter my pin code, it always says it’s wrong. I keep changing it but it goes back to saying your pin code is wrong and I don’t want to factory reset my oculus. I have games on there that cost money and I’m scared of losing...

MathiasBj by Honored Guest
  • 212 Views
  • 2 replies
  • 0 kudos

Resolved! Replacement Order Cancel

I've recently sent a replacement order for my controller, however I have realized that no longer want to do such. Is there any way I could cancel my replacement order? If I am unable to cancel it, would anything negative happen if I were to not send ...

Oculus quest 2

My vr quest 2 wont turn on anymore it stay on the logo at the begining amd wont do noting els need help

Zaynerboy by Honored Guest
  • 198 Views
  • 1 replies
  • 0 kudos

Resolved! PTC v66 Proximity sensor potentially not working after update.

After updating to PTC v66 the headset started randomly going into sleep after couple minutes of use even when it's on my head. I've search around and found only one other mention of this issue.https://www.reddit.com/r/OculusQuest/comments/1cte2g5/v66...

daniiooo by Explorer
  • 1376 Views
  • 11 replies
  • 1 kudos

Resolved! Games won’t download on oculus quest two

So when I install a game, it’s stuck on queued how do I fix this without a computer? Is it possible to be fixed and I don’t want to factory reset it can someone help it won’t download big screen, Roblox, and more

Resolved! Quest 3 With AMD 7900xt

Whenever I use my link cable I disconnect after 15-20 minutes of use.I assume this is a driver issue... Any knowledge on when there will be one?

Valiice by Explorer
  • 2180 Views
  • 12 replies
  • 0 kudos

Resolved! E-Mail that was connected to Meta account is inaccessible

Please help me with that problem, I have a meta quest 1 and I’ve had a lot of games on it and one day my gmail got hacked and deleted with everything. I’ve tried to change my email but it doesn’t let me because I need to login first to change that an...

Resolved! Some games have no sound, but others do

So I encountered a new problem on my Quest pro where a game got updated (vox Machinae) and no longer had sound, as it was an isolated incident I assumed it was a problem with the update, my friends however where not having the same issue, so I chalke...

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

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