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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Wife’s account was hacked
Hello, Using my own account to post on my wife’s behalf, her facebook was hacked, and the hacker created their own meta account tied to her facebook with its own password and 2 factor authentication. Then, they changed all of her passwords on faceboo...
Hi, I want to Create a Meta For Developers Account but it is not letting me
Hi, I want to Create a Meta For Developers Account for the verification process of business portfolio but I'm having this issue... It's really great if i can get the details solution for my problem! Reply
Resolved! PLEASE HELP!!!!!
when trying to replace my right meta quest 2 controller i put my replacement details in but it seems to not work@MetaQuestSupport help me
Resolved! MEta quest link app does not work
I am losing my mind.i can't use my headset because the ocuylus app has to update each time i use it, and this time it has completely stopped working.it started with the app just dissappearing without removing the desktop and start menu shortcuts. i t...
Anyone having issues with new supervision update
I’m supervising my 12 yr old grandsons account bcuz if not they won’t let him play with this new update and it wiped out all his friends. Is there a way they don’t have to each jump through hoops to friend him? I know them all already.
Facebook account locked
Hello Team Meta. I want to tell you, my facebook account is locked, I have followed the steps in the facebook menu, I have successfully confirmed my identity. I have also received a Facebook Confirmation Email unlocking it.confirmation emailfacebook ...
Re: Quest 2 wifi won't authenticate
I have the same problem please help me
My Facebook account was Disabled by mistake
I coudn't violate any policy and suddenly disabled my Facebook account by mistake without notice yesterday while browsing in homepage. I want to appeal but doesn't reply at my Gmail Account. I coudn't contact my co-workers in groupchat and my family ...
Disabled Facebook account
Hi can anyone help my Facebook account was disabled on 21/03/25 and email and password is coming up not linked to an account. There was an outage on this date . Think it’s been a glitch or a mistake . Not having much trying to explain this. Any usefu...
Giving more account details
I am trying to verify my account from a notification saying I need to give more account info or my account will be suspended but every time I click continue it brings me to my account page on languages
help
when trying to replace my quest 2 right controller the cereal numbers do not match up .how do i fix this @
Bonelab openxr runtime failed to initialize
meta link app is set as default openXR RUNTIMEbonelab error
Can't download using cx file explorer.
So whenever I try to download something on my CX File Explorer, the "Package Installer" that pops up when I try to download something DOES pop up, but when I click install it just disappears and doesn't end up downloading the thing I wanted. Please h...
Resolved! Connection Problems with Wi-Fi 6 Encountered in Version 76.0.0.43
Hello everyone. My device is a Quest 3. Yesterday, I upgraded the system to version V76.0.0.43. After the upgrade, I can no longer connect to the Wi-Fi 6 hotspot (TP-Link TL-7DR5150) that I used to connect to. However, I can connect to the 2.4G secon...
how to get mic unbanned in Big Baller basketball game
Good evening, my son was banned from using his mic in the game Big Baller. It is a basketball game. Just wondering who or where we go to, to find out why, for how long and if we can get it unbanned.
Remote pairing during initial setup
Can I go past the setup of my meta2 with only one remote the right remote the left one I do not have any longer do I have to order a new one before I go past the setup?
VR wifi connection weird
so first of all my setup:PC specs:NVIDIA 4070tiAMD Ryzen 7 5700xWifi router (o2 homespot connected via cable)wifi card (intel wifi 6 ax200)My wifi router acts as an accespoint and is in a different network than my wifi card, my wifi card is connected...
Something went wrong error message
When on my phone in meta quest app I tried to open my messages but when I click on a conversation it just says “something went wrong An error occurred. please try again” and ideas on how to fix this please? I already tried uninstalling and re install...
Can’t set up Oculus Go
I’m trying to set up my oculus go butit’s stuck on the page “ health and safety”it keeps loading and not playing that videoso I can’t complete and connect my headsetso frustratingplease help me I’m using my iPad to connect oculus go
gamepad calibration on quest 3
Hi all, I have a gamepad calibration issue on quest 3.The left stick drift without touching it.I tried it on PC and mobile phone but there it works perfectly, so it isn't a problem of the gamepad.There's a way to make calibration on quest 3? I found ...
Help with airlink
So i went into airlink and into settings, and i changed the mbps to a fixed mbps instead of dynamic or default, either something to high or too low. Now whenever i go into airlink, I lose control of the controllers (they don't respond and they move f...
Hackers using meta accounts
A Hacker using a meta account and Facebook acount has access to my Instagram. I need to report them and get their account banned. Meta and Facebook accounts are in the screen shot.
How to play online?
I have brought my son a metaquest 3 and although he can download games he cannot play them online. Can anyway help?
Resolved! Quest Pro left controller not work/pairing - V71(controller update)
I didn't use my headset for a while but left it on the charging dock. It looks like they auto -updated the system to the newest version .( Auto- update check and sleep mode update are checked . ) V71 seems to have completely broken my left controller...
Disabled Facebook Account
Hello my Instagram account was hacked and because it was connected to my Facebook account Facebook disabled my Facebook page. The hacker added their account to my Instagram account and per Facebook the added account violated community guidelines so t...
Help with Asgard's Wrath 1 not starting
Downloaded Oculus/Meta PC app. Bought AW1 and installed. AirLink with Quest 3 connected and all good. Games will not start whether I click Start in the PC app, or on the Quest 3. PC shouldn't be an issue, RTX 3050 card and it even shows the Asgard's ...
Hacked instagram
Hello I need help from MetaQuest Support. I need to get my instagram back. I have no access because these a hackers from nigera changed my email and phone number and added the oculus account under my instagram account. I have tried everything to get ...
Ghost of tabor
Hello I can’t seem to get in any raids on ghost of tabor and I’ve done all the uninstalled and cleared data to see if that would work but still has not and after I uninstalled it and turn my headset off and back on and went to download it back this w...
TWD S&S Retribution possible soft lock?
I just need help on figuring out what to do and will I have to restart my playthrough.So firstly, my game won't let me "Confront Sonny," as his window won't open and I can't progress.And yes, the message has come before, but I think I know what could...
Cannot Redeem Meta Quest+ 3-Month Trial Promotion
Hello,We purchased a Meta Quest 3 on 03/07/25 that advertised a 3-month trial promotion of Meta Quest+. We have successfully set up the headset and connected it to the META account, but have not received any notifications to begin this Meta+ trial in...
