Get Help

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta Quest 2 motherboard

Hello, I just replaced the motherboard in my sons Meta Quest 2 Headset. Ordered it off of Ebay. It turns on, battery charges, seems to boot up fine, but...now theres an Oculus logo instead of a Meta logo. After all that it seems to just go to sleep. ...

can't verify my acount age

I have tried to verify it with my ID but it says "Thank you for submitting your ID. We want to ensure that you are the only one who has access to your Meta account. Unfortunately, we cannot use the ID you shared to confirm your identity. The name and...

IP failure to connect - Meta Quest 2 headset

Good afternoon, I've been reading some of the posts and problems others are having with their Wi-Fi not being able to connect to it with their headsets all of a sudden. I am having the same issues I tried to forget reassign all the fixes that I have ...

Hooking up phone

Spoiler (Highlight to read)So I tried to hook up another phone so my dad had his account with his phone then I have a account with my phone but it’s not letting me do it it keeps bringing up my dads account when I reset and then it has also put up my...

account, humans and airlink

Здравствуйте. Когда я попытался сменить аккаунт (Так как я купил с аккаунтом, так как мне сложно его настроить) Я хотел зайти в свой аккаунт, чтобы использовать Oculus на полную катушку, я столкнулся с тем, что при смене аккаунта он сказал нет подклю...

Oculus not turning on

Hello, I am having trouble with turning on my meta quest 2. I think it was turned off or messed up during an update. It is showing a SIM card looking thing and a green bar and it loads but doesn’t turn on. I have tried factory resetting it so many ti...

universal menu freezing with horrible framrate, cant leave games, record etc..

one day when i was playing theif sim vr I tried to open the universal menu (um) and it took about 10 seconds to open but when it did it only showed me 1 frame per 10 seconds, i could still see the um but i could not interact with it, if i try to clos...

Resolved! Headset not found when putting in pairing code

I just got my Meta Quest 2 a few days ago and finally got to setting it up. I got to the part that it tells you to go into the Meta app and pair it with a 5 digit code. I got the point of putting the but each time I put in the code it tells that it c...

Arizona Sunshine

Hi. Can anyone help me?When I am in the trailer to start the game, instead of loading the game it gets me outside of the trailer.

"Touch" getting stuck on the touch controllers.

I've recently got my hands on a Quest1 and I've recently encountered the issue where the "touch" on the right thumb stick is too sensitive and/or ends up getting stuck in its 'touched' state.Due to the awkwardness that is calling your controller "Ocu...

Hacked

Hi my Facebook / Instagram / Meta account was hacked with my email and password removed from them leaving me unable to access anything. the Facebook and instagram help centres do not provide any real help and only have me do actions that loop back to...

Resolved! Love how Meta sent me an email at 2am asking what my birth date is.

Also a big fan of receiving emails in the middle of the night to tell me your terms and conditions have been updated for the zillionth time.How do i unsubscribe ?

Meta Quest 3 apps not loading, then unit crashes and the menu wont even appear

My device recently got stuck with the loading icon and wouldn't move past. I factory reset the unit which then allowed me to get access again. The unit updated and then I installed my apps that were previously loaded. I then tried to open any of the ...

Resolved! Arizona Sunshine DLC Asking to re-purchase after I bought it

UPDATE: both DLCs are now playable. The issue seemed to work itself out following the most recent system update. I'm not sure if there's some way to remove a post, as I'm not super familiar with these forums. Sorry.

Issue keeping hand tracking on

trying to use hand trackingworks for the first few seconds after i activate it, but after that it just switches back to my controllers automaticallyall of my lights are turned on, ive tried restarting, it, im not gonna go through the trouble of doing...

Resolved! Messages aren't sending

Recently I have had a issue where when I send a message it says it failed to send and I can't resend it, I tried uninstalling and re-installing the app and it didn't work and I logged out and back in and it didn't work and it's just being annoying an...

Resolved! Do warranties transfer with a used device?

Hi, I would like to buy a used meta quest 3, only that some say that the warranty does not transfer from user to user while others say that the warranty is linked to the activation of the product and not to the first owner or the account. Can someone...

Can't use quest link.

Whenever i try to use air link it just load for infinity, seems to be something with a new update, when my pc is avaliable the headset will automatically try to connect to it, even if i don't want to.I can get air link working after about 30-60 min o...

Problem with Horizon Workrooms

I bought Meta Quest 3 recently, approximately 3 weeks ago. What caught my attention the most when comparing was using Horizon Workrooms.On the first attempt I managed to get a normal connection with my glasses, but after an update I can no longer loc...

Resolved! My left controller won't turn on

I haven't used the headset for a month and my left controller isn't responding, I try to pair it but it won't turn on in any way, I've changed the batteries and it still won't turn on. I've opened a replacement order and I would like to speak to some...

Problème logiciel bureau à distance

Bonjour impossible de lancer le logiciel bureau a distance sur mon PC sous windows 11. Équipé d'un core I7 d'une GeForce 1060 et 32 Go de ram. Le logiciel s'installe mais ne démarre pas.. Merci par avance pour votre aide

Fix for Ultra low bitrate on Virtual Desktop

Hi Everyone, Just a post to maybe help people experiencing ultra low bitrates using Virtual Desktop. I recently had this issue and I tried everything I could. Virtual Desktop was saying the router was broadcasting at over 2400mbps but the bitrate was...

Resolved! Golf+ Deadeye DriVR Pro Problems

Hi!I recently got a DriVR Pro for Golf+. I went into settings and changed it to the controller and everything worked great for two days. I joined some friends for a round last night, and for some reason, my club head was facing backwards. Not like, l...

Low bitrate on quest link and airlink

Hi, i cant find anywhere about my issue. In windows 10 (and after upgrade to windows 11) airlink and link cable worked perfectly.But after clean install of Win 11, i'm having an issue with bitrate in both airlink and link cable having low bitrate, i'...

Resolved! Occulus quest 2 blocked

Hi,I changed my FB email address, but Occuls Quest tries to boot on the former address. Of course, the email/PWD don't work. I can modity my PWD, I can connect myself to FB and to Occulus websites but it seems there is nothing I can do to change the ...

Resolved! Referral Credits still have not posted after 13 days

I have been talking with support as early as 8 days ago and latest as 4 days ago. This has been far more time consuming then it should have been. One of the big reason I pulled the trigger to get the device so quickly was my friend showing me his and...

gorilla tag not installing after i deleted it

so I was trying to get camera mod and all was going well I moved the file to another folder and it was still fine until I pressed play on Play it gave the error code OVR25027186 and I came on here and tried fixing it after reading the comments but th...

where i can buy oculus quest 2 in egypt

I've searched everywhere to buy an oculus quest 2 with a good price in Egypt but I didn't find anything, only I found it on souq.com for over 600$ and this is way too much

Unable to pair my quest 3 to bhaptics tactot3

I am having great difficulty pairing my quest 3 headsets to my bhaptics tactot3 vests. My headsets are brand new and updated on power up this week. The vests have latest firmware. When I try and paid using quest settings , connect Bluetooth I only go...

Tracking lost quest 3

I am stock on a loop. CANT PLAY I try reseting removing batteries all internet sugestión and nothing. Please help