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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 40 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Air Link doesn't work anymore

My Air Link stopped working a few days ago. When I click on Air Link my PC is in the list but when I press Launch nothing happens. Also when I click on Devices in the Oculus App and try to add my Quest, nothing happens either. I have reinstalled the ...

Resolved! Quest 2 HEADSET password issue

I recently wanted to play on my Quest 2 after a while of not using it and I have forgotten the password for the headset itself (not my account). After many unsuccessful tries it told me to factory reset the headset. I tried all the steps multiple tim...

Ecosphere loading issue

We have one Oculus Metaquest 2 headset and two accounts on it. Mine is the primary account and my spouse has the secondary account. I have my account set to share all apps.I have installed Ecosphere on the headset and it works like it's suppose to un...

Hunter_MN by Honored Guest
  • 2 replies
  • 0 kudos

account was reset

Hi on Monday my Action Island account was reset to beginner from Godly14.

disrrr by Honored Guest
  • 1 replies
  • 0 kudos

Trouble setting up quest 2

I created a meta work account and pair my meta quest 2 but when I turn it on it takes me to the initial set up stage where it give you the instructions and tells you need to create an account and it still tells me that 0 out of 3 steps have been comp...

Wrong pairing code

The pairing code on the app asks for 5 digits but the one on my oculus is 8 and a mixture of letters and numbershow do I pair this?

L.J.W by Honored Guest
  • 2 replies
  • 0 kudos

Missing a Pre-installed game

I bought my oculus quest 2 off this website and it was supposed to come with beat saber pre-installed. But when I got it im supposed to pay for it a second time? The other 2 I got came on their but its just beat saber im missing how do I get it?

SkR34T1N by Honored Guest
  • 3 replies
  • 0 kudos

Oculus Quest

Every time I on my oculus I can’t see anything but a black screen I tried to factory reset it reset it permanently and all I see is a black screen I can’t see anything please help

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Cast to not working

Hello,I'm trying to use the cast to a computer function on a quest 2. I go through the camera app in the headset and select computer, it pops a message to navigate to I open that URL on my laptop and log into my occulus account. I...

Mre522114 by Honored Guest
  • 3 replies
  • 0 kudos

No Bluetooth signal at all

Hello just got my Quest 2 about 7 hours ago. I've spent the last 4 hours trying to make this thing work. The short story is that the Quest 2 does not seem to have a Bluetooth signal coming from it at all. I've tried to "see" the Bluetooth signal with...

Headset is not charging

My vr headset wont charge.. its dead and wont turn back on and I’ve swapped chargers and it wont charge.. it worked perfectly fine til one day my son broke my tv i tooo away from him put in my closet.. now months later i give back to him and it wont ...

my quest 2 is randomly disconnecting off my wifi

so im just playing a multiplayer game, and after a few minutes it my quest informs me that it disconnected off my wifi. this keeps happening when im playing online vr games does anyone know how to fix this?

Adam11042 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Unable to complete initial setup with xbox one controller

I purchased an Oculus Go used witgout a controller. I am tying to complete the inutial setup unfortunately it wont let me pass the controler pairing portion. I have a xbox one gamepad but it will not allow setup to complete. im using a galaxy android...

PimpJuic3 by Honored Guest
  • 1 replies
  • 0 kudos

Missing app- GOLF+

I purchased Golf+ a year ago and I played almost everyday and it disappear from my library and when I go to games, is asking to purchase again! Please help!

Granfofo by Honored Guest
  • 2 replies
  • 0 kudos

Hand tracking

I’ve tried to enable hand tracking but it wouldn’t work. It would show me the policy to do it, and once I read it it wouldn’t let me turn it on at all please help!

People app not working- Pin required

Right, where to begin. The people app wasn't working on the quest 2, when I'd open it it would force close. After a quick Google search I saw a solution on this forum saying to perform a factory reset. So I did that, went through set up on the app an...


I can’t login because of 2FA

So basically I was messing around with setting on the oculus app and turned on developer mode which needs 2FA to work so I turned that on and it asked me for the code which opened the settings app on my phone and I typed it in witch now basically I h...

Lost account

Hello, this is an alt account and I had an oculus account which had many of my games on it (before oculus deactivation) and when I tried to login into it (After deactivation) i had no luck i had always used the same email for oculus, but since the de...

Headset wont pair to computer

It constantly shows the ability to pair but then when clicked no matter what I'm doing in the oculus app, shows the infamous greyed out launch button. I have tried every possible solution, factory reset, repair, internet restart, uninstall and reinst...

Can’t log in on headset or app

I was trying to play population one and it said I wasn’t signed in. Then I tried to sign in and it said unable to load page even though I had Wi-Fi. I then tried to sign in on the app and it was taking me to a blank screen when I signed into Facebook...

Resolved! Mic Audio Isn't Capturing In Videos

For a while now, at least since November last year, it's been a VERY common issue that in recorded videos, my mic audio isn't capturing. I toggle it on every time before I start recording, but when watching the videos, I can't hear anything I said. J...

Silu.o by Explorer
  • 13 replies
  • 0 kudos

Resolved! Strap won't reach middle of my head!

The straps can loosen and tighten no problem. The problem is that the back strap does not rest in the middle of my head like I saw in all the videos I watched. When I look down, the unit falls off my head. Any advice on how to get the strap to be in ...

Secondary account not working

We've had our Quest 2 since Christmas. Has been working perfectly with primary and secondary account (mine). App sharing worked.... no problems at all.Yesterday the headset did an automatic update (V30) and now my secondary account library is empty. ...

SandraMo by Explorer
  • 13 replies
  • 2 kudos
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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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