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Resolved! META AI NOT SHOWING UP V69

had meta ai show up in developer settings before so I click on it and now meta ai is gone I tried restarting plenty of times even waiting a whole other day but nothing works and it says I can enable meta AI even tho I can’t it takes me to settings an...

Facebook account suspended due to Meta Account

Our facebook account was suspended due to Meta Account using by child and received a email from notification@email.meta.com which provide a link :https: //auth.meta.com/verify/?redirect_uri=https %3A%2F%2Fauth.meta.com%2Fupdate_tos%2F%3Futm_source%3D...

Ny vr meta is not doing nothing

Suddenly my vr went off and it's not charging and cant do anything can u help me

Resolved! App is on sale when I'm logged out, but isn't when I log in

All app on sale price change when log in became normal price (no discount) .when log out price change became on sale again. Only Bundle sale app price on sale when login Problem happen this week All Web Browser PC Android ,Oculus android App ,Oculus ...

Resolved! Turning on PC turns on my Meta Quest 3, please help?

So, turning on my PC while the Meta Quest 3 is connected seems to cause the headset to turn on for a second, do something briefly, and then turn off. After that, I get a message saying, 'The last USB device you connected to this computer has malfunct...

It wont let me remove a credit card

Hey, so I bought a game about 2 or 1 hour ago and I wanted to remove the card I bought it with but when I try to remove it nothing happens I try it on oculus.com and it said error. Do I have to wait a little bit I waited about 2 hours and it still do...

Using Meta Quest 2 for 20 students

I just purchased 20 headsets for my college. I would like to use them in my chemistry labs. Can anyone help me learn how to get 20 headsets up and running?

Resolved! Does the Quest 3 drain battery while using link?

I have purchased an Oculus Quest 3, and I have some questions related with the link feature.Firstly, when connected to a PC for productivity/PCVR, does the battery of the headset maintain or does it slowly drain?Secondly, does any usb-C 3.0 data tran...

Hacked account

Some made a meta account on my name with his email and linked to my instagram. How do I delite it?

The headset is already connected to a meta account

Hey Team, I just bought Meta quest 2. Unfortunately when im trying to pair it it repetedly says that this headset is already connected to another meta account. I did all the steps of the troubleshooting- tried to logout and login into the meta accoun...

Controllers and hand tracking disabled when trying to get to the home screen

The last 4 times I have played Horizon worlds, it won't let me quit the game. It doesn't happen on the other 5 games I have played since, only the Horizon worlds. I click the Oculus button to return home and quit the game and it just freezes. The res...

Quest cash

Hello, I have an oculus quest 2 and recently I purchased some quest cash. Now when I try and use the quest cash in a game it gives me an error message and to try again. Can someone please tell me what I can do to fix this issue. I have googled and ha...

SOPCAST in firewall

Hi,My Palo Alto firewall is showing a 5 risk on SOPCAST coming from my son's Meta Oculus device. Is this normal to be part of Oculus? Also, it shows traffic even if it is off and charging. For that reason I point the headset to that wall just in case...

Meta quest no working unless i manualy run OVRServer as administrator.

Hello i have problem with Meta app. When i open app without opening OVRServer manualy, it writes: "can't reach oculus services" and in task manager OVRServer is repeatedly opening and closing. I tried "Quality Windows audio video expereince" fix (set...

Facebook hacked - Meta Quest account added by hacker

Hello everyone!!Have you seen this type of publication?Hacked facebook account using Meta account link - Meta Community Forums - 1236006https://communityforums.atmeta.com/t5/Get-Help/Facebook-hacked-Meta-Quest-account-added-by-hacker/td...https://com...

Meta thinks I am under 13, account will be suspended 30th August

So I have to varify my age, I tried a dozen times to use my Visa card but nothing happens when I press the submit button, I am sick of jumping through hoops, can we please fix this issue? There is no support except a discussion forum , is there a way...

Hacked facebook account using Meta account link

Hello,I saw other similar post.Someone hacked my facebook creating a Meta account and linked this to my Facebook account. Now he take the control and i cant remove it.Please i need support.

Resolved! Problem with the game Les Mills Bodycombat for Quest 3: Lost Data

Challenged myself to do Les Mills Body Combat for a Month. Went pass a month today, 32 days straight, but after workout the goal chart/tracker had some days missing! A little frustrating with the work put in to track my fitness and goals. Any help is...

Quest 2 - controllers not working

My controllers not working

cant change date of birth at this time

tried to change my date of birth and it said:Your date of birth cannot be changed at this time. Please wait before trying againI waited a week and tried again but same thing.Posting here because I cant work out how to talk to a real human over suppor...

My account on Meta Horizon asking to parental control/permission

I'm on v68 and today on try enter on Meta Horizon, the app asking to parental permision, but i'm the main account on the device and i'm very more than 12 years. How i can solve this?

Facebook account suspended and hacked

Hi team, I hope you are well and you can help me my Facebook account was hacked and the account was suspended, I can still access my Instagram account, but the Facebook one was suspended, in the attached photos you can see the screenshots, I think th...

Is anyone else experiencing lack of support help from Meta?

I have placed several help tickets with trying to get my account fixed. Meta has refused to correct the issue causing me to not be able to use my account and access items I have purchased. They keep giving generic responses however it has been over a...

Resolved! Passthrough

So, whenever I go in pass through instead of showing a normal pass through it's all black, but it does have the bar and the screen

Adding/ merging 2nd account from previous device

Hi, I purchased a quest 3 for my son last Christmas and I was the primary account and he is the second added account. He has an also lot of games with add-ons. We had a problem with the battery not holding charge and we now have a new quest 3. I set ...

Quest 2 Controller - Left Controller Out Of Sync With Actual Location

I've checked multiple forums and tried all potential fixes, I'm currently messaging the bot with meta quest support but expect no help there.I recently purchased a preowned Quest 2 (the issue might be here), I was using it for around 4 hours last nig...

Left Screen/Lens appears shifted.

Hello, I've been trying to solve this issue for over 2 weeks now. As for context, this does not happen with other headsets. When i am using my Quest 3 with SteamLink, Virtual Desktop or Quest Link, it looks like the left screen of the left lens is sh...

Resolved! Q3 controllers not reading my batteries

I didn’t use my Q3 for like 1 month I come back from vacation and I turned on my Q3 and my controllers weren’t connecting so I thought the batteries died so I put new ones in and it doesn’t read them. I tried to move them around clean inside the cont...

Complaint. No one responding to report of headset breaking

Please can Meta help. I have been trying for nearly 2 weeks to get my headset replaced. I have several ticket numbers and promises that is will be sorted in 24 hours but the technical department never reply. They asked for a video and have never hear...

Resolved! Suspended account

My account Shady Al-kotb with email [REDACTED] has been suspended because of Instagram account huynhhuyentram7116 but this is not my Instagram account and I know nothing about it. my Instagram accounts is [REDACTED] and this is the one connected with...