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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 36206 Views
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Connecting to Steam/laptop OQ2

So I got the Oculus Quest 2 not long ago, I wanted to play games like: black ops zombies, borderlands 2, Skyrim and etc. I bought BL2 VR on steam but was unable to even get the game itself working nor did it seem like my OQ2 was connecting to the lap...

PC preformance

Basically, when i connect my oculus quest 2 to my Gaming Laptop (ROG Zephyrus G14) it used to run SOOO smooth. Now, lately, it has run VERY VERY bad, lagging, frame rates low, etc. Anyone know how to fix it? It just sort of happened one day. The day ...

Oculus Mirror

When I use Oculus Mirror it makes my game stutter and it makes it hard to play. I want to stream 2 perspectives of the game but I can barely play it when oculus mirror is open.

Email

I need to change my email for my oculus account although i cant access my original email. Can i get some help?

F0olish by Level 2
  • 418 Views
  • 1 replies
  • 0 kudos

Phone replay

Hello I have a question when I screen mirror My headset to my phone there is a record button on my phone when I press it it wil start recordingBut when I'm done I cant find the replay on my phone duss someone know were u can find it and how to access...

inital airlink wont work

I just got my quest 2 and trying to connect it through air link the app tells me to turn it on and turn on air link, I do so and in the settings in the headset its turned on and press confirmed. But the app wont continue to set it up in the app. On t...

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apps are 'gone' - You do not have pernission to play ?

Hi my sons oculus 2 suddenly dosn't display his apps in the library whwn using the headset (we can se them both on the mobil app and in the account) - he can find them from the 'big' meny in the recently played when using the headset,, but are not al...

Need some help with setting air link up

I see a lot of games that I can only play through my PC with my Oculus. I tried setting g it up with the Air Link but it didn't work for some reason so I tried with a cable but that also didn't work. I have it on in the experimental options but it do...

Universal Menu

I think they should add a feature where you can change the size and shape of the universal menu because in my eyes it is too small to use.

None of my games are showing up on my oculus library

I’m sure a lot of people have this problem but for the seccond time all of my game that I purchased have disappeared. This has happened before and I don’t know how this problem was fixed. I can’t even check my account. When I go to click on my accoun...

Really bad stick drift

hey everyone so i have had my rift s for about 3 years now and i am recently having a huge problem with stick drift. i have tried to clean the sticks with compressed air and a fine brush but no no Perivale. i have even trued resetting the remotes or ...

More Demos

Can we get more game demos, I’m very appreciative of the return policy but it’s nice to be able to try before you buy, especially when the games in the oculus store are slightly more expensive then the pcvr counterparts.

ebp921 by Level 2
  • 312 Views
  • 3 replies
  • 1 kudos

Oculus Link not Utilizing GPU fully

I am currently trying to use oculus link with my ASUS Zephyrus G14.It has the RTX 2060.I have completely disabled the integrated graphics, turned the power mode to high-performance, set the armoury crate to windows controlled, and I have told windows...

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Stuck in reboot loop, handsets won’t work

I have an Oculus 2 and all of a sudden it won’t boot and pair with the handsets. It is stuck in a constant reboot loop, and the handsets won’t pair or work. It started with Tracking lost screen and then went into the reboot loop. I have tried a hard ...

OCULUS30 code

I received an email with this code and tried to use for Beat Saber and boggle puzzle but it’s not working. It expires tomorrow so I am not sure why it isn’t working

"finish setup"

EVERY time I turn on the app it says finish setup under the settings. And then it pairs up the headset and then it tells me no guardian found. I am sick of doing this over and over....

trek554 by Level 6
  • 182 Views
  • 1 replies
  • 0 kudos

v37 SystemUX Crash with Virtual/Custom Environment

We've seen reports of users that have custom environments loaded in Quest where a crash of SystemUX may happen when opening the Personalization > Virtual Environment tab. The team is currently working on this issue, and we'll use this thread to notif...

Ryanality by Community Manager
  • 2069 Views
  • 7 replies
  • 5 kudos

V37 update has no changes?

Hi, I update to v37 today. After rebooting I cannot see any new changes. I can confirm that v37 is shown in the about section, but after looking at the various videos and blog posts about new features, absolutely none of them are present. I performed...

Oculus using integraded GPU instead of Nvidia GPU

Hello everyone! I recently bought a Oculus Quest 2 and I have been having trouble with it. If I want to use my Oculus for Airlink it links and then it starts lagging so extremely much. Something around 1 or 2 frames per second probably. I can't play ...

Customer support

Can we please talk about how truly disgusting Oculus Support is,They lieLeave chats before you are finishedDont even bother to listen to what you are sayingAnd wont do anything when you report themI have never in my life seen customer support this ba...

Resolved! Poor Technical Support

At first I thought that Oculus support was going to be a pleasant surprise. They actually responded to my issue (Oculus Quest 2 headset doesn't find my left controller) fairly quickly and we traded some e-mails back and forth. But after my last e-mai...

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