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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38204 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Black screen on left and right side (oculus quest 2)

Hi guys, we have the issue with our Oculus. If we run the games in the PC then we can see in the Oculus the black sides on the left and right with the white lines (wavy lines). Where there may be a issue?Thank you in advance for your help. Jaroslav

Recurring payment

I thought I bought walking dead, Pavlov, beat saver, and super hot but my credit card charge says recurring. How do I know if I bought the game or have a subscription. If a subscription, how do I stop it?

hdcuden by Level 2
  • 1715 Views
  • 2 replies
  • 1 kudos

Ammunition problem in the game onward

Hello there, I'm having trouble with being able to pick up ammunition that has fallen to the ground in the game onward. I'm also also having trouble with finding more ammunition once I've run out. Thank you for your response

Oculus Promotioal Code

Dear Oculus, I bought Pistolwhip using my code WELCOME25. Around 6 hours after I purchased it, the game went on sale on Daily Deal. I can get a refund of the price I paid (22.50) but apparently I will not get my code back. However, had I waited just ...

Rulank by Level 3
  • 424 Views
  • 4 replies
  • 1 kudos

Oculus Link Cable Not Working

I have been using my Oculus Link cable for a while now and I have bought a new laptop I have been trying to play Phasmophobia on steam with the link cable and it doesn't show up that it is connected. If anyone knows how to fix this, please let me kno...

Nunnaya by Level 2
  • 240 Views
  • 2 replies
  • 0 kudos

Unable to log in to internet on Quest 2

Ok, kinda wierd situation... I have the Quest 2. i work on the road out of hotels. The hotels require you to get on the browser app to input the password to get online. My quest is telling me that i cannot use the browser app until it is updated but ...

Delete Avatar!!

I can see many people have tried to get you to allow deletion of Avatars. I will now add my voice. It is crazy that you get one go only and then it’s locked. I want to change the whole body shape, not just the subtle differences. please update his AS...

Kevo348 by Level 2
  • 189 Views
  • 0 replies
  • 0 kudos

Quest 2 Backwards Stick Drift

I've had my Quest 2 for around a month and a half now, and it's already giving me terrible stick drift on the left controller. At the start of a session, it will work fine, but as I progress it gradually drifts backwards harder and harder, making the...

Quest 2 small black line thing? help

Hello everyone , I just received my quest 2.When I powered up, everything works greatHowever, on the right side screen, there appears to be a small black line in the image almost in the center on the right side, like half an eye lash. It's very distr...

Access to Horizon Worlds

I just want my access back to Horizon Worlds to lean and develop the Metaverse . I would really appreciate some direction and guidance on what I need to do to get my access back.LC

Wi fi

Hi all my oculus quest 2 is saying limited connection on my Wi-Fi any advice ?

Jaytcox by Level 2
  • 207 Views
  • 1 replies
  • 0 kudos

Blade and sorcery nomad crashing

someone else had the same problem as me and they posted this. It doesn't look like it was ever resolved. I tried uninstalling and reinstalling and turning off all experimental features. The headset is only a couple weeks old. "So I was playing blade ...

Oculus Rift S Black screen

I haven't used my oculus rift s in a while, thought it has always been plugged into my pc. My device will not show anything at all in the displays, only black screens. I can run games/programs and watch it from the window that is open on the pc monit...

Anonymous by Not applicable
  • 916 Views
  • 6 replies
  • 0 kudos

Login

Had to delete and reinstall my Oculus App. Now I can’t login. I set up my account through Facebook and I am using my correct password for Facebook but It keeps saying “something went wrong”. Help!

Stuck on boundary page

My oculus won’t let me out of the create boundary page. It keeps going back and forth from room scale to stationary but won’t let me choose one. I’m stuck in this create new boundary

Uninstall will not work on Blades and socery

I tried to install blades and sorcery on my Oculus to and the install failed and it will not let me do the uninstall it comes up saying failed can you show me please give me an insight on how to correct this problem. Do I need to do a reset on my ocu...

How to dissable wifi on a quest2?

I doesn't want to use 5g wifi on a quest2. This tech scaried me.To much near my head. I'm worry about possible brain cancer.I want to know how to use quest2 by wire, without 5G wifi.How to disable this horrorible 5g?

Air Link has to re-pair every time I switch profiles

Hey there, Just wanted to confirm if it's normal that Air Link has to be completely re-paired every time I switch profiles on my Quest 2 headset. My expectation is the device would be paired and remain paired even when switching back and forth. Would...

Referred during $60 referral promo but only received $30

Hi. I referred another user in December during the $60 referral promo. He received his credit within 24 hours. I knew mine could take up to 30 days so I wasn't too concerned. I had a notification that I received my $30 credit for referring him. Why o...

Limited internet

I can’t play anything it just says limited internet . What’s going on it’s been 3 days

Muava by Level 2
  • 150 Views
  • 2 replies
  • 0 kudos

Locating Wishlist

New to Oculus ( Quest ).I'm looking for games for my son. I'm using a laptop, not a phone, and not the headset. I've clicked some games to "Add to Wishlist" and then I see "Remove From Wishlist" what I'm not seeing is VIEW THE WISHLIST.Now I'm assumi...

oculus quest two link cable

I am trying to connect my oculus to my pc, so I got the cable and I'm trying to download games, but it won't let me. it's not a storage thing so I have no clue. please help.

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