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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 109256 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 3 Can't get Link cable to connect to PC

Hi, i can't get my laptop to connect to my quest 3 using the oculus cable.oddly enough it will connect through the Air connection, but not cable.note an additional message shows up at the top of the oculus page saying. " you computer does not meet th...

I cant get the Factory reset to work.

I have the black screen of death. I’ve tried everything, but the device always crashes when I try a factory reset. I go into the boot menu, and when I select the factory reset button, it starts, spins for a few seconds saying “erasing,” but then it f...

Quest 2 Controller Drift on BOTH Controllers

I’ve had my Oculus Quest 2 for a few years, and i experienced controller drift for the first time on my right controller only about a year after using my headset, it didn’t bother me at first but only recently it got much worse. My right controller d...

Quest 2 fan

Everytime I start up my headset a pop up says "the fan isn't functioning properly" and I never seen this until like couple days ago

fox123eae by Honored Guest
  • 449 Views
  • 2 replies
  • 0 kudos

MQ3 Nose xlip

Morning folks Just purchased a MQ3 yesterday, but each time.i wear the device the black nose clip keeps popping out, is this a known issue? Is it supposed to do that? Should I return the item for a replacement?

pr0xibus by Honored Guest
  • 422 Views
  • 3 replies
  • 0 kudos

Trouble logging into meta quest on pc

So I downloaded the meta app on my mew pc, and for some reason it wont let me log into my account. I tried to click on forgot password, and it hasn't done anything. I can't even use the help center to try and fix it. When i use the login for meta, it...

Resolved! Problems with Asgard's Wrath 2

In Duat, all flying objects disappeared, sometimes in the place that need to going up/down, press B didn't work, it happened in most of the monster den, and in Duat, near final gate that needs to open by opening 2 portals and aiming the Mereret ball ...

kwiz.2024 by Honored Guest
  • 686 Views
  • 3 replies
  • 0 kudos

Resolved! Quest 3 casting not working to Samsung Galaxy Tab A8

I am trying to cast to my new Samsung Galaxy Tab A8, but it doesn't work. I connect both devices to my home WiFi network and I can see my Quest 3 connecting on the app. When I press "Cast", the casting seems to initiate, but then a message appears on...

Sensor can't track headset

Sensor can't track headset Since last month im trying to fix this issue for my Rift S VR and i own it for 2 years and played 7 times with it.I've been trying alot of things but none of them worked. I don't know wath to do anymore .

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Order taking incredibly long to arrive + poor customer service

I Bought a Meta Quest 9 days ago and it’s hasn’t even been dispatched yet it’s now been 6 emails going back and forth and I’m not being told anything. Each time I’m receiving the same generic response from a different person claiming that someone is ...

A.Dodoo by Honored Guest
  • 497 Views
  • 2 replies
  • 1 kudos

My Quest 2 will not start up again

I've had this issue for about a month now. My quest 2 will not start again. When I turn it on, it shows me a square with an arrow pointing down, and a bar that loads green. After that, it shows me the metaverse logo for about 10 seconds and then it s...

Weird blobs in display

I just turned on my quest and there is a dark red/brown line in the left corner. How do I fix?

Snake9447 by Honored Guest
  • 640 Views
  • 4 replies
  • 0 kudos

Oculus stuck on 3 dots

Hello ,my oculus quest 2 is stuck on three dots and it then go in sleep mode.I tried factory reset it still doing the same.Kindly assist

Can't play Noclip VR with my friends

So on Noclip VR when me and my buddies try to hop on the same room my two friends are able to join just fine but when I join it put me in a empty room but they both have Quest 2, and I just have a Quest. How do I fix this or is it just my headset

oculus account gone so are my games

so I decided to buy oculus once again and I try to log in and see that its some meta quest now but it says that my account is gone and I dont have access to the game I bought I aslo have a receipt saying I bought the game I also have a email from 202...

Resolved! Teenager Starting Own Account — How to Manage Apps?

Hello!I've pored over the app sharing docs, but I'm still a little fuzzy on how this might work and I could really use some help from somebody who has a better understanding than I do.We bought our first Quest very early on, and used it as a family d...

Dmnkly by Honored Guest
  • 869 Views
  • 2 replies
  • 0 kudos

Rift CV1 will not pair controllers

I had the oculus software update today and I can not pair a new controller to my rift CV1. I can not pair any of my old controllers. I have uninstalled and reinstalled all of the software and they will not pair. The light on the controller blinks but...

StikTail by Honored Guest
  • 596 Views
  • 2 replies
  • 0 kudos

Resolved! Can't login the Oculus PC app

Can you please help me log into my Oculus PC app? I can login fromo my phone, a browser and even the Quest 3, but not from my PC. I used to sign in without an issue, but not now. Thanks

Shellenv error message

I got onto my oculus quest 2 and it says "shellenv keeps stopping" and then keeps restarting this loops when I turn my oculus and I dont know how to fix it

Can't load the game / parts of the game

Hello! So recently this has been happening on my Quest 2:- when I try to open FitXR application, I am immediately stuck on the loading screen; it loads forever and I can't enter the game- in Beat Saber, I am able to play the basic songs, but when I t...

Problem with connecting Quest 3 to airlink

Whenever I try to connect my quest 3 to my pc I get the message that I do not meet the requirements of 5 Ghz and 80Mhz. My pc does somehow only have an ethernet connection and not a wireless wi-fi connection available (not built in), so I was wonderi...

No longer have access to phone to log into account

Hey, I created a meta account for my Quest 2 when I got one ages ago (Jan 2023), I since have gotten a new phone and along with that a new number. I am still logged into my meta account on my Quest 2 but on my new phone I cannot log into my meta acco...

Game Error - Population One not loading

I just downloaded population one on my quest 2, its stuck on loading after i open the game!!, i can hear some sounds but can just see a black screen, how do i get my momey back?

Yash786P by Honored Guest
  • 7414 Views
  • 25 replies
  • 0 kudos

Can't verify account

Can't use the 2 step verification because they refuse to text me the code.After adding credit card nothing happens. I still can't set up a developer account.

androot69 by Honored Guest
  • 1287 Views
  • 8 replies
  • 0 kudos
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The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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