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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

i cant play any games

i cant play any games on my oculus i am connected to the wify but it says it cant show to shop or my libary idk what to do i cant play anything

please help

i try to log into the oculus app with this account I'm on but every time i try it makes a new account so i cant log incan someone please help

Help me change my username and pin

I need to change my oculus username. People make fun of me not having a name but a title. I just want to change my name and it's been giving me the run around for over a month with trying to figure out original pin, new pin. I just want to change my ...

My game Won’t install!!

I started to download walking dead about 5 hours ago and it said installed then when I went to play it it says that the install was unsuccessful so I tried to uninstall the game and re download it and now it stuck with a spinning wheel on the App Sto...

Photos and videos does not syncronize with oculus app

I had enable the feature to syncronize my photos and videos recorded on my oculus quest 2 with my oculus app, but it just work once. I have some videos of my quest in my phone but new videos isn't sync, i have tried to click in the cloud button to re...

Quest 2 headset program crashed

my headset Just crashes, only thing i see in the begin was a cript image like something broke and it triggers me that it just can happen so how do i fix this, or where do i have to sent it to.

Unable to upload movies from Mac to Quest 2

I load up Android File Transfer, the Quest file folder shows up, but when I drag and drop a movie into the movie folder after a few seconds of uploading it stops and am error message pops up stating "could not copy file" and then a second message app...

when i play wizards dark ties on quest2

when i play wizards dark times i cannot figure out how to save my progress before i quit. i have to restart at the very beginning. can anyone help me with this? thank you. also when i play the wizards.

Cant update a game

So I recently tried downloading the latest update on b and s nomad but after the update started it just cut out and I have lost the ability to update the game so now I am stuck with an unupdated game with hundreds of bugs anyone had this before and d...

Apps won’t show up in library

It has been a couple weeks now and all my apps I have downloaded aren’t showing up I tried everything I possibly can but nothing works, please help I miss playing.

Anonymous by Not applicable
  • 0 replies
  • 0 kudos

Buzzing from quest 2

Just got my quest not even 2 hours ago and every time I turn right it buzzes. I’m not sure what it is.

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Not compatible graphics card

When installing the oculus application, I see that the graphics card does not meet the requirements I have it in my laptop I5 10genGTX 1650 ti with max q designIntel UHD Graphics8gb ram

DfoxyPL by Level 2
  • 1 replies
  • 0 kudos

Cant login pc app

After I tried to login with facebook on oculus app, a window pops up which says: To comfirm your facebook login, please switch to default web browser now. I have waited a good couple of minutes and nothing happend. It did not log me in

Domark by Level 2
  • 1 replies
  • 0 kudos

frozen screen no turn off

My Oculus quest 2 is stuck on the three dot loading screen frozen and won't turn off. I tried holding down the power button but nothing happened. I am thinking its completely broken but if there is a way I can fix it please tell me.

PCVR is super blurry and unusable

Hello, everyone! I recently started using Quest 2. It works perfect and I decided to try PCVR, so I bought a proper cable -not the original, but still a decent one-. The problem is: it works awful. Even in Oculus Link menu, the image is always very b...

Resolved! Oculus rift s turn off when i start game

Oculus rift s turn off when i start pavlov vr. It doesn't work if i first connect headset and after game and if i first start game and after headet( so headset doesn't turn on at all). Only reboot can help

Won’t turn on

I bought my Oculus on Black Friday (about 3 weeks ago) and my Oculus Quest 2 was working great up until about 3 days ago when I stopped playing, set it down with it plugged in and let it charge for about an hour. When I came back to play again an hou...

Problems using link to play steam games

I just bought a gaming pc Lenovo AMD RYZEN 5 5600H 3.3G 512GB SSD 8GB GTX 1650 and I am trying to connect my quest 2 to the laptop to play pc vr games. Is my Lenovo compatible with Oculus?

Resolved! Refund for the game in the quest 2 store

I cant refund the game in oculus store on the oculus i have the history of payment but i cannot do anythink with that please help and i can not speak english perfectly.

Pan_Kot by Level 2
  • 1 replies
  • 0 kudos

Stuck on Quest 2 set up

Hi, total VR newb here, very frustrated as I just bought the Quest 2 and I'm trying to set it up. I just confirmed the boundary and reset my view and it is asking me to press the oculus button to bring up the menu and it just seems stuck on doing the...

All downloads gone

Last night I turned my Quest 2 on to find all my games crashing after I loaded in. I restarted my headset and logged back in to see that all my downloads (games, apps, and backgrounds) had disappeared. The only apps left were files and settings. Does...

Resolved! Randomly goes into sleep mode when watching Videos

I have had this issue with both Amazon Prime and Netfix. When watching Videos, the Oculus 2 will randomly go into sleep mode where I have to hit the power button to get it to wake up and continue watching the video. Sometimes it works for 10 minutes,...

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