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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Brand-new Quest Pro, controllers charge doesn't go past 85%? Normal battery-saving measure, or...?

I just got a brand-new sealed-in-box Quest Pro, and left it and the controllers on the charging dock overnight.This morning I saw the headset is at 100%, but the controllers are only at 85%.(ie I see that from the app on my phone, "Meta Horizon mobil...

Purchase App Problem

Despite numerous attempts to verify my app purchase from Occulus on my mobile app it keeps cancelling purchase. I have 5 previous notifications now pending for same purchase but cannot delete these either. It is driving me crazy as my son keeps askin...

Cant connect or log in

I got my son this in April for his birthday worked fine and he hasn't played for a healed now when he put it on won't connect to my Internet or the meta quest app at all what do I do

Resolved! AU$3 instead of usual AU$7 app referral credit

So I know there have been changes regarding the app referrals, but last I checked, beat saber is 29.99 USD. I should be getting 3 USD or AU$4.5 or 5. For other referrals, I got AU$7 for the same app (beat saber).

Quest 2 issues with pairing to mobile phone

Last year in December I paired my quest with my phone and it worked. After that I got a new phone and tired to pair the headset to that and it didn’t work so I factory reset it and tried pairing again but each time I put in the pairing code it says i...

Can I use the Meta Quest 3 while it is charging?

Czy mogę grać, gdy Meta Quest 3 się ładuje?

Resolved! Bug v38: "Multiple Devices Can't Access This App at the Same Time" popup

A few days ago my two Oculus Quest 2 devices updated to v38. We are now unable to play the same game at the same time which previously worked fine for over a year. Both headsets use the same admin account with the second player using a different sub-...

Resolved! Shipping times on the Quest 2 to Sweden?

Hi! I was wondering, how many days/months does it take to get the Meta Quest 2 shipped to Sweden if I would buy it. I'm thinking of buying one but I just wanna know around how many days would it take to get it shipped to me? It's out of stock in almo...

Asgard's wrath 2 Left stick click isn't working- can't access belt

I've been playing for quite a while, and have advanced in the game; but all of a sudden by left stick won't access my belt. The control is fine with the headset. I haven't done anything as yet, because I don't want to lose so much progress. Is there ...

Where can I find the uploaded spatial videos?

From the help files, seems that there should be a tab in the files app that show the uploaded spatial videos however I don’t have this tab. I was able to listen to my spatial video from the notifications but once the notification is gone, there is no...

Rift S disconnecting/crashing

My brothers Rift S that im trying to use on my pc has been disconnecting very often and barely makes it past 30 seconds before completely powering off (except one time where i got to play for about 30 minutes) . I have read the logs and unless I'm mi...

Meta Quest 3 Airlink is searching for my pc forever

Hi, I have a desktop with Windows 11 installed on it and I have my Meta Quest 3 VR headset. I installed the Meta Quest Link software on my PC. My PC is connected to my Modem/Router by cable. My Quest 3 is connected to my Wifi that I have setup on the...

Resolved! Referal link discount NOT working at all!

Hi all, Since i purchased my meta 3 im trying to activate any games/app by using referal links to apply 25% discount (on games that arent on sale). I tried many links and even though the app says the link is working NO discount is applied. And just t...

Right mic heating up when Quest 2 turned on.

When i bought my quest, i thought everything was working. I then played for around 6 months, stopped playing for 3, and once i came back my mic wasn’t working. i thought this might be a glitch and some update would resolve it. but nope it didn’t. fas...

Suspended account notification

I keep on getting the notification that my account will be suspended due to my accounts age not being accurate and I have no idea how to fix or how to get rid of it as I have no possible way to remove it.

Quest 3 occasionally makes a popping sound

The speaker occasionally makes a popping sound. Especially when watching 4K HDR videos on YouTube and listening to music on music apps, it happens 100%. Could it be caused by high bitrate audio? Some players have already recorded audio. I posted the ...

Double vision on one lens meta quest 3

Hello everyone Please, I need your help. This is my third meta quest 3. Each one has its own problems. This time there is a double vision -text can be seen up and down, especially white text or image on a black background. It’s very noticeable on the...

Resolved! Headset is constantly blinking off and then back on

Hi there everyone!I was world hopping with friends as we do in Horizon Worlds, we hopped over to Big Screen and then voted to meet up in Horizons again.But I couldn't get to any world.Horizons let me get to my welcome island but would say "unable to ...

Meta forcing me to link my device with account?

Everytime I turn on MY machine I get a message with a code telling me to link a the device with meta account. No biggie, I don't want to do that, so I close the pop up (and it is a pop up) and open my game. This is where the BS begins. Everytime I op...

I can't turn it off High quality panel rendering and Anti-Aliasing

My quest 2 works great with this one by itself, but once I want to play steam games via link. It makes my quest lag so much. The problem is I can't turn it off, I press the button and it won't turn off. It will keep itself on, is there any way to act...

Resolved! Is my quest 3 bricked?

I am freaking out i got multiple messages that my quest 3 was low on storage so i thought "ok i will go delete somethings" but then it started lagging and crashing. I factory reset it but this is not fixing it it stays on black screen with 3 dots the...

Asgard 2 verification

Hello. I have not received a verification code for Asgard 2. Very annoying

Resolved! How can I begin App Sharing to my nephew

I own a Quest 2 for a year with lots of games that I bought on it and I did buy some shooting game for my nephew for him to play on it with the 3d printed stock gun. I just placed an order on Amazon yesterday for a Quest 3 through payment plan that I...

Resolved! Kids account suspended for age

My kid set up his VR on Christmas and put his birthday in wrong. We got a notification that his account would be suspended if his age wasn't verified. I want into his meta account and changed his age but we still got the suspension notifications and ...

Resolved! DCS World crashes after Meta quest link update

This morning when I started Meta quest link it updated very "quicly" Since, DCS World crashes when starting in VR Mode. Doesn't crashes in Screen mode. Before this update, everything was fine (PCVR - Quest3 - Ryzen 7 5700X3D - RTX3090 24Gb - 64Go RAM...

Oculus Quest 2 Connects with Air Link/Cable but Apps dont start

Hello, I have a problem with my Oculus Quest 2, it connects via Air Link or cable to the PC and in the Meta Quest Link App . The problem is I get the message "Something is wrong with your Device"(picture in German added). And i can start the apps(Gam...

Resolved! I can see my friends messages but can't send messages to them

Hi there, I have a problem. I can't send messages to my friends. This all started a week ago. I was playing a game and then suddenly, I can't send messages at all. It shows on the bottom right of the message that I sent, an icon of a red exclamation ...

Resolved! My Oculus Quest 1 is not connecting to another laptop on quest air link

Here's my Problem. Yes Air link Works I have it connected to the same account but different laptop 2 Every since I got it 3 No Factory reset did not change anything 4 I have tried restarting the Headset, I tried Turning air link off and on like the s...

Boundary set but not working in WIN Reality Baseball

I cannot locate any option to set up my guardian with Meta Quest 2. Im trying to calibrate a bat for WIN Reality Baseball. It says to set up guardian in home menu but the setting is nowhere to be found. I can set the depth of the floor and also the r...

Email is asking for my ID

Getting emails to ask me to send ID. But link not taking me to page to do anything. says account will be lost by 1st August of not done. can anyone help?