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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

encode resolution width quest 3

I remember seeing a post that the encode resolution width is limited to 4000. Is that still the case? Can I set the encode resolution width to 4128 in PCVR?

Quest 3S storage issue?

Hi Meta or anyone that can help,I have a Quest 3S and about 75% through Asgard's Wrath 2. I keep getting notifications that I do not have enough storage. I have cleared everything off my VR headset and can see there is about 67+ GB free. How come I g...

VR headset over heating (ventilation)

Hi there,Looking for advice/help since one of our headsets Meta Quest 2 (exhibtion with VR booth) keeps displaying an error message: your headset ventilation does not work properly. Your headset may overheay and so may not work properly. Please do re...

Wrong menu and unable to see universal menu

Whenever I use my quest3 to play a game i see this menu as my friend was trying to show me how to enable the hand tracking in game but I couldnt get it to work either as the menu's he was describing the process and they couldnt enable either. But am ...

Connection hdmi capture card

I bought a Quest 3 and the Hagibib HDMI capture card. Worked fine, if the short connection cable of the card was directly plugged in the Quest 3.But it was not comfortable, to have the capture card with the HDMI-cable hanging on the side of my head.T...

Quest 3 Type-C Charging and Data Transfer Issues — Possible Repair?

Hello,I'm experiencing some issues with my Meta Quest 3 related to the Type-C port.Issue Description: The device cannot charge or transfer data using a Type-C cable. Troubleshooting Steps:I purchased a Meta Quest 3 Charging Dock and tried using the i...

Controller spasms

My controller recent started to spasm out of controle. Acting jittery and all around un usable. I've done every from cleaning it with air. Factory reset, pair and unpaid, then pair again. I've gone through every list I've found online and I'm just re...

Can't get into my Main and alt oculus accounts

I just upgraded phones yesterday and have been still getting everything set up. I didn't realize my authy was locked and needed backup codes to set it all back up again and I lost the main backup code I needed. When I try to log into my oculus accoun...

Resolved! Instagram account got hacked using an unauthorised meta horizon account

Help! My IG account was recently hacked and now I cannot remove the fake Meta Horizon account as it is linked to an email address that I did not create. I read online and this email is a typical scam account as it is oletters.com. Every time I try...

no puedo configurar mis gafas con meta horizon

ya que el vídeo de Segurida de meta horizon no aparece por su atención muchas gracias

Recover instagram account

I tried to recover my Instagram account but it can't done. Please help me to solve this matter. I am very connected to my account please do something.Also my facebook account show disabled for 180 days and i can't open my insta account.

Quest2 not working

All of a sudden, my Quest2( 2 years old and working fine until today) won't turn on properly. When I turn it on and place it on my head, all I get is a black screen with a black and white version of the Meta symbol and three white dots blinking left ...

16 hours later and my purchased games….

I purchased as in financed the meta quest 3S along with a copy of beat saber and blade and sorcery which are listed as add on on my purchase and were added to the total of my purchase price I have the invoice showing they are added to the price I hav...

rinse/repeat/obsolete

I have a screenshot showing that I was Offered the two games that I was given a refund forAs well as what I was told was $20 store credit in The quest cash.I actually at the time was only given $10 in quest cash and I had not used it. I had instead b...

Resolved! After getting hacked, can't login to Meta anymore and endlessly stuck in 2FA loop.

Hi,Recently my account got hacked, I think they setup 2 factor authentication and I'm not able to sign in to my account anymore.On the screen for filling in the 2FA code, I selected the other option for sending in ID card. Which was confirmed and I g...

Ad response slow after some time

I run ads multiple times and after 2 to 3 days response down slow, so could you pls help what's happening

Banned because eating

Jus look how embarrassing meta is:https://youtu.be/t3B-oqVDkQQ

Quest Pro Controllers Not Connecting to Quest 2 or Quest 3

I bought a new pair of Pro Controllers to use with my Quest 3 about a month ago at this point and they wouldn't update. I left them overnight after going to work and thought that maybe they'd be done when I got back. I come back from work and they're...

Is the Elite Strap with Battery compatible with Link Cable?

I'm considering buying the Elite Strap with battery to get some useful life out of the Quest 3. This is for Flight Training, where circa 2 hours is nowhere near long enough for typical sessions. I'd also buy the wireless charging dock, so it's a sign...

Auto suspended meta account

I'm writting this from my girlfriend's account because I can't access mine. I literally clicked the "create account" button and it said that my account was suspended. I'm really tired of being ignored by all contact methods. How can I be suspended ev...

facebook verified advanced support nonsense.

My Instagram account was closed for no reason. No one has been responding for 4 months. I pay for meta verification every month to get advanced support. Is this what I really deserve? You don't even send me a message. Please solve this **bleep** prob...

locked account facebook account hacked?

my Facebook account has been locked out for months on end with no hope of ever getting back in and meta verified support isn't helping my case it started back on august 15th 1024 i was talking to some random account i thought was an actual person but...

VR Donation

Hello, my name is Courtney Bale and I am the new Academic Fieldwork Coordinator at Alliant International University in San Diego. We are starting a new Master of Occupational Therapy Program. I was writing to see if anyone knew about a VR headset don...

my controllers won't work with rechargeable batteries

does 1800 mah rechargeable batteries work with meta quest 2 controllers?

Meta Quest Gift Card Not Working

Hi, i hope someone can guide me. I think i need to possibly make an official complaint and escalation.I received a £100 gift card on 20th March and I cannot redeem it. It was bought on amazon, just like others I have had before.I have tried through t...

Resolved! Getting bloom,lens flare on quest 3s

I just bought a quest 3s 4 days ago , i clean the lenses every day with microfiber cloth and iso propyl alcohol some times . However the lenses was looking kinda blur today so I used one more ipa spray. When I put on my headset i got an unusual lens ...

Resolved! Request for Account Recovery Assistance

Hi Sir, I respect the direction of the community and I always follow the guidelines of the facebook community. I’ve used facebook I’ve never violated community guidelines, Your Facebook protection has been accidentally disable somewhere in my account...

Resolved! Possible just to test Oculus Rift boot w/o GPU?

Hello, is it possible to test if the Oculus Rift boots without a dedicated GPU? Not to run games, but just to test if it boots. Does the display turns on at all?

My facebook is hacked and has been disabled

My facebook account got hacked over a month ago and I have still not been able to recover it. An unknown instagram account linked itself to my facebook profile, this IG account then got flagged for suspicious activity, my facebook got disabled for be...

How do I change the screen size in the PC link app?

The screen is gigantic and it's right in my face. It's quite literally a 180 degree wrap around and is ridiculous. How do I make it smaller? I'm talking about the desktop view when I'm connected to my PC.Also, how do I move the menu bar thing at the ...