Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Visa gift card keeps getting declined

Recently got a visa gift card to buy a few new games on my quest but when I went to purchase a game it said payment method declined. I've tried uninstalling the app and reinstalling it but it didn't work. I have money on the card and I know it doesn'...

Changing my username

Hello oculus I need help changing my username because I keep getting bullied and mean comments because I have a ttv and a _KT in my username if you can help me change my username I want to change it to Bxd- or bad- or bad-_ or bad-_- or bad or bad-_ ...

Headset not pairing with iPhone

I have tried all the suggestions regarding how to pair the headset. Nothing works. I contacted support via chat and I was told this has been an issue and meta is trying to fix it. They could not tell me how long this is going to take. I also tried to...

Cancel account deletion

I accidentally deleted my meta/oculus account for this gmail account it has games on it and I don’t want to delete it I had to make this account so I could msg u guys about this please helpheath.revell101@gmail.comand Facebook account https://www.fac...

Joystick won’t go forward

On my left controller in the calibration menu when ever I try pressing forward the icon representing my joystick begins to spaz out. Moving the left joystick in any other direction seems to work fine. To better describe the area make an imaginary dot...


I refunded The Walking Dead saints and sinners retribution just about 2 weeks ago and I still haven't got my money back and i don't know what to do.

Making a new account issues

I recently purchased a second quest 2 and just factory reset it, I have added my main account to it but am trying to make a second account for my girlfriend to use it, however every time I try to log in under her in the headset it asks to make a pin ...

Missing games after connecting to wifi

So it’s been a while since I’ve used my vr (just been playing games with friends on pc more often) and Havnt kept up with anything vr. So I moved and don’t have WiFi and thought my vr would be the best option since most games are offline anyway. And ...

Not letting me choose the default location for my files

I'm having issues choosing a file for the desktop oculus app.I've been trying for hours trying to figure out why the desktop app is not letting me choose a file location for the app. I choose a location in my files and it either shows up with "you do...

help me

im tryna make an organization so i can mod but i can't get a 2fa 

Resolved! Does Oculus not support Mac computers now?

I want to be able to download files from my mac to my Oculus, it seems I can't anymore. I've done everything I've been able to find on the internet. Android File Transfer, registered as a developer, (I'm not) enable developer mode. Meta doesn't offer...

Removed game/app data completely from harddisk

I realli would like to know HOW to remove "uninstalled" game/app data fromharddisk completely.Uninstalled game/app from Home is not practical and all data/folders still occupyharddisk space.For instance1.) Uninstalled "Dragonfront" 5+ months ago, but...

No bananas

We purchased 1000 bananas on capuchin game and they’ve not come?? I’ve checked the app and it says they’re purchased and it’s come off my card but they’ve not been credited to the game balance

VR Japan fishing

I purchased 3 or 4 of the Japan VR fishing games and it will not let me download any of them. It says I have to connect to the base game first. I can not find the VR BASE GAME ANY WHERE. I need someone to help me figure this out. I have been trying t...

Regular Headstrap replacement

one of my head strap holders broke you know those things that break due to tension. Making it pretty hard to use. I have heard about the elite strap being able to get a replacement for free, Just wondering does this also apply to the regular head str...

Orange'ish Tint Around Quest Pro Panel Edges

I am seeing an orange'ish tint around the entire edge of both panels on mine. There is no defined line where it stops, bleeds inward, further from the corners. Looks like a panel backlightinmg issue. Likely software correctable but I **bleep** sure w...

HDHNTER by Level 3
  • 7 replies
  • 2 kudos

Can't click in Virtual Desktop

All of the sudden, when I enable the Link and open Virtual Desktop, it opens my Windows Explorer, but I can't perform any mouse actions. None of the Oculus buttons react to my attempts to click on an icon inside Virtual Desktop. Remotes work fine out...

Creed pvp playing friends

I have 2 quest 2 and I am unable to see friends, and they are unable to see me or send invites. Has anyone fixed this problem? thank you!

Oculus won’t pair with phone

On Tuesday I bought an oculus from Walmart and after setting it up I got to the pair phone part and it wouldn’t pair. I tried 2 different phones and everything they tell me to do but nothing. So I returned it and bought a new one and it has the same ...

TMANS29 by Level 2
  • 6 replies
  • 1 kudos

New quest 2 from eBay

So I just bought this quest 2 off someone on eBay but their account is still on the admin. I tried to factory reset the with the power button and volume button, but it just restarts. I’m not able to log into my personal account. Any help?

Prepaid Visa not working

I’m trying to add a payment method to my account using a store bought non-reloadable visa gift card, but everytime I try to add it, it says “Unable to add payment method” is there any way to fix this?

Top Kudoed Authors