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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 40801 Views
  • 102 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Support ref 8055927

Can anyone help me please?I purchased a Quest 3 and when I download a game it worked fine for that day and then disappeared the next day. I now can’t make any more purchases. I removed my card details to see if that helped but now can’t add my paymen...

JimmyCoxy by Honored Guest
  • 275 Views
  • 1 replies
  • 0 kudos

Any fixes yet for the black desktop

I use the Meta Quest 3 and a link cable to connect with my Asus ROG Zephyrus G14 laptop via USB-C. When opening the Oculus universal menu in the headset and pressing the desktop button, it presents me with a black screen rather than my desktop. Throu...

Unable to Download IB CRICKET after purchase

Hello, I recently purchased the IB cricket for my Oculus Qwest. The game doesn't seem to download and I see the dreaded buffering going round and round for days now. Please help....

the5tig by Honored Guest
  • 218 Views
  • 0 replies
  • 0 kudos

Dell XPS 13 remote tracked keyboard

The official list includes Dell XPS 13 laptop white, but when I click on Dell it only lists XPS 15 9510.How can I configure it for the XPS 13?

poglad88 by Honored Guest
  • 431 Views
  • 1 replies
  • 1 kudos

Meta Quest 3 Charging Issue

Hi all.Just woke up this morning and found that my quest 3 is dead and no longer charging with the out of the box cable. I have tried it on numerous ports but nothing seems to have worked. I doubt it has been bricked because I don’t even know how to ...

PhiemphyG by Honored Guest
  • 557 Views
  • 2 replies
  • 0 kudos

air link

i have installed the pc app (windows 11) and enabled airlink on my headset when I click pair inside of my quest it says unable to pair so i restarted both my pc and headset and I get the same result I have factory reset my headset and re installed th...

Possible Guardian issues

Hi all,Brand spanking new here. Just upgraded from my Rift S to Q3 and have a few issues. One of them, while trying to race in VR from either PC desktop or meta desktop I get the Guardian area over imposed on top of the sim itself. So basically I see...

Issue with Elite Battery Strap and PC USB connectivity

Seems like it could perhaps be a faulty USB port and given the amount of posts on this seems it’s pervasive. The elite battery strap won’t stay “connected” and only when I unplug and replug in does it register. It also seems to drain over night even ...

confirmation code

Cannot send confirmation code to email. I've tried checking the mail trash and everything. Please help

nootik by Honored Guest
  • 343 Views
  • 1 replies
  • 0 kudos

Passcode

I'm stuck on enter passcode screen. It says to to factory reset if you don't remember passcode. I don't want to reset and lose everything. I've reset PIN and password and nothing. This passcode screen only uses numbers.

Tubs2010 by Honored Guest
  • 153 Views
  • 0 replies
  • 0 kudos

Passcode

I'm stuck on enter passcode screen. It says to to factory reset if you don't remember passcode. I don't want to reset and lose everything. I've reset PIN and password and nothing. This passcode screen only uses numbers.

Tubs2010 by Honored Guest
  • 190 Views
  • 0 replies
  • 0 kudos

Oculus Headset behind update but mobile app isnt

Basically what happened is I had a auto update on my headset and didn't see my battery at the time and my oculus died of battery mid update. Everything basically stopped working like the store and my controllers so I Factory Reset my headset and ever...

ImIronXD by Honored Guest
  • 158 Views
  • 0 replies
  • 0 kudos

Not being able to buy game after free trial

So I tried broken edge's free trial but when it was done I tried buying it, nothing worked, someone on reddit said it was resolved for them within 12 hours, i've waited longer, didn't work. I think the issue is the code thinks I already own the game ...

Smolguy by Explorer
  • 1182 Views
  • 2 replies
  • 0 kudos

Resolved! air link lagging

air link worked fine before i switched the bitrate setting to static and the lag is so bad that i cant change it back

broglas by Honored Guest
  • 444 Views
  • 1 replies
  • 0 kudos

Referral credit not working

Hello in the last week I've sent out two links to family members for getting a quest 3 and a quest 2 but the referral link hasn't worked one said to continue set up on and it will work but on the referral page it's not redeemable and the other said t...

taffyrex by Honored Guest
  • 605 Views
  • 4 replies
  • 0 kudos

Resolved! @Meta what's the hold up?

Hello, I have requested support twice in the last 10 days regarding an issue from Meta and I haven't heard anything back. There's not even an email confirmation that I have opened a support ticket. What's going on?@meta please let me know about the n...

aram by Protege
  • 486 Views
  • 2 replies
  • 1 kudos

VR not working on websites

On some websites. The VR doesn’t work. I can watch in non Vr. . If I change to Vr 360 or others is shows a split screen.

Golferjoe by Honored Guest
  • 299 Views
  • 1 replies
  • 0 kudos

Resolved! Can't receive sms verifacation

Hi,I have some problems in receiving SMS verification code. Although I checked my SMS Inbox many times, the code required for login still did not appear. I want to know if the message has been sent successfully and if I can change my authentication p...

Mettre le quest en mode demo

Bonjour,Quels sont les parametrages à faire pour que le quest se mette en lecture automatique d'un film 360 à son demarrage?Cest pour un salon et jai deja vu ca, mais je ne sais pas faire.Je voudrais que les passants mettent le casque et voit le film...

Not possible to buy games and apps trough the Meta.com website

Hi all,When i try to buy apps and games through the meta.com website it will never work.I always get the error "blocked_by_csp" when the popup should come to verify the sale with my creditcard app.This behaviour happens on:[1] Samsung S23 Ultra phone...

NomadNL by Honored Guest
  • 487 Views
  • 2 replies
  • 0 kudos

Almost killed my son

I saved up a years a single mom to buy this set it caught on fire while my son was wearing it .He only had a year and recently started using it . My son is autistic so this kept him calm no he has nothing and nobody from this company returns calls I’...

Nook2010 by Honored Guest
  • 322 Views
  • 2 replies
  • 0 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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