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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Resolved! Strange email from Meta
I recently got an email from Meta asking me to verify if my account is ran by an adult but I have connected my Facebook and Instagram accounts to it so it should have information that confirms one I'm an adult and my age and dob _ is this email authe...
help setting up meta quest2
my meta quest 2 is declining the password and im trying to fix it would be great for some help.
Resolved! OculusSetup.exe doesn't work
I run the installer, download 2gb of data, starts installing then get an error message:"Restart computerSorry, we encountered an error during installation.Please restart your computer and try running OculusSetup again. If you still experience issues ...
left controller pairing issues (blinking sos)
so ive been having this issue with my left controller where it turns on starts blinking sos but isnt visible on my vr, so what i try is to remove the battery and put it back, nothing changes from that so i go into the meta app and i unpair and repair...
I can’t log into oculus in my pc
Hi when I first set up my oculus I had to make a Facebook account and I logged in and used the same email and password for both. So I am pretty confused why in my pc it’s saying it isn’t but then on my phone I can easily log in with my Facebook since...
Resolved! How to cancel my fitxr subscription
Not able to cancell
Problem with Daughter's Account Verification
Bought my daughter a Quest 2 for christmas a few years ago and never experienced issues until a few months ago where she downloaded a skin with one of her friends in VR chat and she was not able to use VR chat anymore. (She does private lobbies with ...
Resolved! Help me @MetaQuestSupport
Hi,It said I needed to pay for Beat Saber so I tried to update & I stated there was no update available. I then undertook the factory reset & then trying to download Beat Saber again it still said I needed to purchase it. Can I suggest you refund me ...
meta quest link quest 2
seit kurzem habe ich das Problem das wenn ich quest link starte ich nur den ladebildschirm habe und der permanent lädt, dazu hab ich immer die Benachrichtigung erhalten das es möglicherweise Probleme mit dem Kabel gibt oder quest link nicht richtig f...
My Occulus 2 charging port melted while charging and almost burned my son.
Trying to get support on my quest 2 after he almost got burned by a melted charging port. We used all factory equipment and the chat bots are usleess. Any ideas, cause im pretty pissed off.
Meta Quest Link is breaking my power management settings in Windows.
Literally what the Title says. When i connect to my Quest 2 with Link/Airlink all my power managements settings in windows disappear.As i am using a laptop (Acer ANV16-41) i have to detach my ac adapter, open cmd and run powercfg with the "restoredef...
Weird issue with my quest 2 screen
So whenever i move my head or controllers a lot i see these weird glitchy static marks that kinda look like screen artifacts in the corner of my right lens. I did the basic things like factory resetting (through headset and app) and troubleshooting b...
Meta quest 3 Tracking Loss
Hello everyone I have a problem with my glasses, suddenly one day I was playing normal and suddenly I get a message that said tracking lost the image start moving everywhere as if I had no control the controls were disconnected what I did was restart...
Quest 3 won’t turn on - Meta logo spinning
Seams like I have hit the dreaded spinning logo situation.I have researched and carried out all suggestions.Unplug extras, reboot, factory reset, wait....Unfortunataly, nothing is happening. I am getting the sd card symbol with the arrow and green li...
D-Link VR Air Bridge
I've purchased the D-Link air bridge however the instructions included seem to be outdated, I follow the URL but there is no 'oculus software' to be found anywhere on the site. After searching the internet it seems like this is an incredibly flawed p...
Meta/Facebook Hacked Can't get into original meta or any purchased oculus games
My Facebook and Meta account were hacked. I can't sign into original Meta because hacker changed 2 factor authentication to their authenticator. Can I get back into original account and retrieve my games? Can't find any support line on Facebook or Me...
Can't log in Oculus Quest 2
I've been unable to download updates and keep getting an firsttimenux error when starting the headset. I found the following thread, with a possible solution. It looks like it requires action on your end. Can you help? https://communityforums.atmeta....
Tracking
Meta, I have some problem with the quest 3, the controllers tracking are bad sometimes, the controllers Lost tracking and I Lost the Game like Gorilla Tag or Rec Room can You help me with that?
My controllers are not working in any games.
I have tried reseting the VR headset on my Meta Quest 2, checking the batteries, re-pairing the controllers, waking up the headset before the controllers, checking for system updates, and now toggled of scan for auto updates. I am afraid to factory r...
Rift S stuck on three dots, sensors can't track headset after working the day before
Yesterday I was greeted with three dots on black background and controllers stuck on the ground (but VR hands seem to react when I press some buttons) when I put on my headset. When I run device setup it ends with sensors can't track headset. After r...
Resolved! Resolved - Meta Quest PC Library entirely gone after going to offline mode
Hello, I have had this happen a few times since 2016. In 2021 it took nearly a year off and on for my Oculus library to return. That was the longest stretch without being without my PC games. Today I launched the Meta Quest app on PC and once again m...
Meta quest
One day my sister went to play on my quest and the next day i was locked out of my quest and it kept saying to update my account details before april and when i tried to go to the site and enter the code it never worked. Ive tried to find my oculus w...
Left controller thumbstick not working properly
For a while now, the thumbstick on my left controller has been progressively getting worse when it comes to moving. It has gotten to the point where attempting to hold it forwards barely works and the movement spazzes around left and right.I've alrea...
No way out, no way to contact Meta, instagram, facebook, oculus, account blocked or hacked.
Waiting for an update from a completely unresponsive customer service team: Facebook account Olivier Parr, Instagram, and Oculus. A Big Thank You for the Perfect Deletion of My AccountsDear Meta Team,I wanted to express my deep gratitude for the exce...
PCVR LINK 120hz mode not working Quest 3
I recently noticed that Meta removed the 120hz toggle in the mobile meta home settings.I thought, "ok, as long as i can still select it in the meta link app on PC all is well" Unfortunately all is not well. Selecting 120hz mode in the meta PC link ap...
quest 2 wont pair no matter what
my headset will not connect to the app no matter what i do. i tried every stated solution, contacted support, did everything i could with bluetooth, factory reset my headset (and i had to reconnect it using quest dev hub) i have an android 13, ive tr...
Quest 2 is factory reset. Can't get past setup. (HELP)
I just got an Oculus Quest 2 from my buddy and I decided to factory reset it to start from scratch. Boy, was that a huge mistake! I get to the setup screen and it tells me to download the "Meta Quest" app and enter a pairing code. As y'all know, the ...
Resolved! Recordings audio is extremely buggy
Recently a bug has appeared in my meta quest mobile app with my in-game captures where whenever I record all of the videos audio gets mixed together so if you play one video you play them all and there is no visible way to fix this that I have found,...
Horizon Worlds not Launching on PCVR
I've attempted to launch horizon worlds twice. The first time, it used a constant 12%-15% processor but didn't go anywhere. It loaded a window on the desktop saying horizon worlds. If I put the headset on it said the same thing. The second time I att...
