Featured Posts
Forum Posts
Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Left controller thumbstick won’t unstick from the bottom of controller on screen on meta quest 3
So we have been having this issue today with our controller (our left one to be exact) it started around 11-2 It was first my brother than me when we got one it would not fix itself after resting it, recalibrating it, restarting, doing what meta cont...
Cannot make in-app purchase - Payment does not go though after authorizing on banking app.
I just got an Meta headset this weekend. I want to purchase my first app which happens to be through an in-app purchase. Why is it so diffcult to make a payment. I've been trying to maker a purchase for over an hour. I added my credit card deatils af...
How to navigate and click options without controllers
Upon booting up I get a transient screen then the tracking error message. If I power down I get a pop up box with "restart" or shut down" How do I choose one without a controller? What is the white dot that appears but cannot be moved? Also, how do y...
Resolved! Warranty not showing up on account
Got a new Quest 3 through the play now pay later promotion. Once I activated my Quest 3 my Meta Quest+ subscription activated, but my Meta Warranty Plus doesn't seem to be. I pretty much instantly got stick drift on my left controller and submitted a...
redacted
redacted
Quest 2
Okay I haven't seen anyone talk about this problem but my A button on the right side button is really bad, I have to push all the way down really hard on the button and sometimes it doesnt even work and it's annoying because in some games like bonela...
Son locked out of account - no codes sending to email?
My son has an Oculus 2, he had some issues with it rebooting on him and apps crashing - we did a factory reset but he could not remember his password. When sending confirmation codes to his email, no codes come through at all. I know it isn't an issu...
Quest 3 Screen Turned red on one Side
Just brought a brand new Quest3 today and I open it、play VRChat just for about 1hour then the right eye side turnd like this。 How can I fix it？
Resolved! Trouble resetting boundary in v67
I'm on V67. It was working fine. Suddenly today when I move from upstairs to downstairs, I can't reset my boundary to play downstairs and I'm left in the Sunken Place below my home environment. I can play games if I turn on passthrough but this is no...
Quest 2 stuck on USB update mode still a problem in 2024!!!!
meta's answer on Update 7/15/2024 does NOT solve the problem... they need to OWN up to a problem that's been going on since 2019 and needs to be FIXED!!!!!
Resolved! Quest 3 not turning on - intermittent
Ever since i updated to V67 my quest 3 is having issues turning on. I keep pressing the power button In every way imaginable, holding it, tapping it etc but most of the times nothing works but then an hour later it does turn on first try, and I even ...
Quest 2 - nightmare - Brick wall!! controller won't pair to replacement headset
Hive mind! Can anyone help me? I bought two quest 2s for my boys at Christmas. One worked perfectly, the other didn't. I contacted Meta who eventually (after 3 hours of chat and whatsapp messaging) agreed to send me a new headset. But I had to keep t...
Resolved! Blade and Sorcery game fails to load
So im on quest 2 and i've recently been getting this error on blade and sorcery The game loads to about 27% and then gives me it. And it's not just this save, i've uninstalled and reinstalled it about a dozen times, tried whole new accounts, even goi...
Joystick won’t go forward
On my left controller in the calibration menu when ever I try pressing forward the icon representing my joystick begins to spaz out. Moving the left joystick in any other direction seems to work fine. To better describe the area make an imaginary dot...
Problem with purchasing the game as a gift
I just bought 3 games as gifts for 3 different friends. I received confirmation for each transaction, but none of my friends received the email with the code. There were no such problems before. Is this some global problem? Or maybe it's my account's...
How can I prove that I am over 13 years old?
How to prove that I am over 13 years old
Games I purchased are gone after a Factory reset
I was forced to do a factory reset. I can't find my purchased games because it keeps saying no purchase history.
Suddenly my Graphics card isn't enough
I've been using the Quest 2 headset for the better part of 2 years now and it's worked fine. Only suddenly, in the past month, is my Graphics card deemed unsupported. I don't understand the point of blacklisting hardware, but now I've got a useless h...
Resolved! My college purchased many Quest headsets which requires a corporate account.
I am writing to bring to your immediate attention a pressing issue we are facing with our recent acquisition of Oculus devices for our college WCCCD.edu. Our institution has invested in a significant number of Oculus devices with the intention of enh...
Quest two asking me for a work email.
so every time i open my quest two it’s asking me to update my account info before a certain date, it needs me to insert a code on meta/device or something so i do that, it then asks me to insert a work email. i don’t have a work email? there is liter...
no puedo asociar mi tarjeta a la tienda de oculus
buenas tardes hace aprox unos 4 dias me compre un nuevo equipo el oculus quest 2 para poder jugar de manera remota pero cuando trato de comprar juegos nuevos no me permite ya que me rechaza mi tarjeta de debito anteriormente utilizaba la oculus rift ...
Resolved! Left controller stick drift
Hey, I don't know if this is possible but My left controller has THE WORST Stick drift ever lemme explain. My Left controller and only my Left controller keeps moving down to the point where I have to disconnect it just to play anything. I've tried W...
Resolved! Meta user research email is it a scam?
I got a email saying that meta quest is having 90 minutes research session on August 30 and the 5th of September in 2024. Saying that I get $150 dollars. I don’t know if it a scam or not. Can someone please help me?
Resolved! Slow performance on Windows and Mac m2
Hello, i am the happy owner of a Quest 3 i would love to use for work and games on Remote desktop. I know there is Virtuel Desktop & Immersed, but love the Meta horizon app because it is just easyer for me to not config the screens everytime i open u...
OculusSetup will not install
Recently I've been trying to download the Oculus app on pc, but it every time it starts installing, it cancels last minute and leaves " Restart Computer"Trying every method I've come across to get the oculus app on my pc. Even wiping my whole compute...
dropped my headset while playing blade and sorcery
I dropped my headset while playing blade and sorcery and now its just the meta logo fading in and out I tried doing YouTube tutorials but it still won't turn on.
Resolved! Quest Link Does Not Work Consistently
OS: Windows 11Quest Model: Quest 2 (more than one)Link Cable: Multiple third party cables made for Quest 2PC: Multiple PC setups including laptopsHello,I'm not necessarily here to ask a question, but I want Meta to be aware of an ongoing issue with t...
Device update in progress
help I can’t play some games and mij party’s are not working pls help
Resolved! Does Meta Quest not support Mac computers now?
I want to be able to download files from my mac to my Oculus, it seems I can't anymore. I've done everything I've been able to find on the internet. Android File Transfer, registered as a developer, (I'm not) enable developer mode. Meta doesn't offer...
Unable to purchase Virtual Desktop
I am trying to purchase Virtual Desktop from the Meta website, but when I confirm the purchase, it waits for a while, then everything disappears from the panel, except for text on the top saying "CONFIRM PURCHASE" . nothing happens, it just stays lik...
