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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Logitech G333 vr

These buds work fine with my Quest 2 when not connected to my pc but when connect to my pc i cant get them to work.Anyone had similar problem?Thx Chris.

Quest 2 - speaker problem (audio crackles on left side)

Hello.I have recieved brand new Quest 2 (replaced by reporting a different issue). Now all previous problems are gone, but there is new one - audio crackles/pops on left speaker when there is "bass sounds" - heareable when playing some games, watchin...

GoneVR by Level 4
  • 8 replies
  • 0 kudos

Why can't I redeem a referral?

My friend from a Facebook Forum suggested that I take advantage of some of the Holiday offers and get an Oculus Quest 2. So I did. I set it up this morning and tried to redeem her referral code and was told "This Facebook Account has already set up a...

Oculus GO Crashing constantly

Hi there. Please, I’d like to report an issue we’re having and ask for support.We are using 6 Oculus GO headsets to exhibit a series of 360º videos to visitors of a Marine Protected Area. Experiences occur indoor and each headset is used some ~5 time...

Unknown sources missing in new UI

I searched and couldn't find a thread on this. Hard to believe no one else has noticed. It seems when you activate the new UI, the unknown sources tab has disappeared, or at least I can't find it. When you turn off the new UI and reset, the unknown s...

Oculus quest 2 steamvr knuckles issues

Recently got index controllers to pair with my linked quest 2, but for whatever reason steamvr always wants to use my touch controllers, even if the knuckles are paired and tracked, and the touch controllers don't even have batteries.any ideas how to...

No image on Oculus setup

Hello, I wanted to play with my Oculus Rift S after monthes of not playing it, but when the Oculus app is telling me to put my headset on to continue setup in VR, there's just no image, it's all black. The headset emit sounds correctly, the dot betwe...


Why are all the games at chest level? For example playing golf the course is way to high and can’t see my feet. This is happening in all games?

annie9b by Level 2
  • 1 replies
  • 0 kudos

Can´t purchase any games

GraphQL server responded with error 1383118: Vi har upptäckt ovanlig aktivitet och för din säkerhet kunde begäran inte slutföras. Försök igen eller gå till vårt hjälpcenter.

Random billing

Menlopark has been randomly billing me $30 like 4 times now. I need an explanation for this.

Oculus Lens

So, there are smudges INSIDE the my Oculus Quest 2's Lens on the left side, I don't know if it was there when I got it or not. EDIT: also realized a small smudge in right lens

Gloozzy by Level 2
  • 2 replies
  • 1 kudos

So Ya My Oculus quest 2 wont turn on

I accidentally left my occulus quest 2 on the charger for a whole day and when i went to turn in on it wont turn on at all no green light nothin can anyone help

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

So I'm kind of stuck Oculus

I got my Oculus a couple weeks ago at Christmas, and I have loved it ever since. However, when I signed up, I accidentally linked a different Facebook account to my Oculus and I can not figure out how to change it to my current account.

S41kou by Level 2
  • 1 replies
  • 0 kudos

Controller Vibration extremely loud.

Hey all, posting here to see if anyone else has had similar issues to me with the touch controller. After the first week of using my Oculus Quest, I started having issues with my right touch controller making a loud squeaking noise when the trigger w...

OpenXR Runtime

Hello,When trying to play any games on-air link which have worked perfectly in the past now won't work. It brings me to a black screen because my OpenXR needs to be set to active, in which case it's not. I tried clicking set oculus as active and it d...


Refund Issue, Query Error

Wondering if anyone else is having this issue or has had it in the past. Submitted a ticket a few weeks ago with no response and live-chat was unable to help. I've been trying to refund two games since Jan.7th (no prior refunds as I just bought my qu...

How to receive OSC Data via UDP/IP on the Quest?

Hey there, is it possible to receive OSC Data via UDP on the Quest? If yes, is there an open default UDP-Port or is there any way to open a specific Port?I'm using Unity and made a project using the plugin extOSC that works on my Laptop but it doesn'...

Resolved! Oculus Air Link not loading

Hey there,my Oculus Air Link is not loading on my Quest 1. I am pairing it with the Laptop, which works, then I press start and it goes to the white room, then switches immediately back to black, trys to restart and then repeats this circle over and ...

pr0cz by Level 3
  • 4 replies
  • 0 kudos

Latest Home Environment No Sound

So the latest home environment for the Quest doesn't have any sound, which is odd because all the other home environments do. What's up with that Oculus?

Oculus Pattern Dilemma

I have forgotten the pattern I have created for my Oculus Quest 2, and I am now locked out of my account. I remember parts of it, yet not the full picture. I have tried everything, including contacting Oculus, and nothing has worked. I don’t want to ...

Apps not showing

Hi - my quest 2 is not showing apps, although they show as apps I have bought. Dissapeared today. Tried resetting already. any help please ?thanks

need refund

need refund for walking dead saint and sinner. tried refunding through app , error everytime , can someone from support help me? please

Air Link wont work searching for pc

I bought my quest 2 after christmas and air link worked for 2 weeks with no fuz. But now It cant even connect, both device are connected to the same internet (5ghz), have the oculus app open and both devices has air link on. I have already tried fact...

Resolved! Will i get banned if my username for Oculus is not my real name

So i made a new facebook account with an email i use regularly, when i made the facebook account i used my real name and everything but then when i made my oculus account and i asked for my username i didnt use my real name. Now i hear u get banned f...

Resolved! Oculus PC app won't install

Hello, I've tried to install the Oculus App for the PC and nothing happens. Specs:AMD FX(tm)-8350 Eight-Core Processor 4.01 GHz16gb RAMGEForce GT 1030 Setup Log:[Debug] [1/16/2022 1:26:02 PM] Starting up _OculusSetup v1.16.0.0.[Fatal] [1/16/2022 1:26...

Repair to Oculus 2

We have had some damage to our Oculus 2 by our dog, which I understand is our issue, however the fact that there is nowhere to send this is in for a repair is pretty disgraceful. The amount of money that you spend on these machines is outrageous so t...