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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Sold Quest 2, headset asking for organization account
Never got a meta account stopped playing oculus. Sold it and new owners can get it up and running. Messages said use an account provided from organization. I bought it from target no organization involved. Help
apps purchased in the mobile app does not show up in the headset
The apps I've purchased in the Meta Horizon mobile app does not show up in the headset of my The headset is on and synced When I try to download teh app through the headset, it says it has already been purchased, still I cannot use it Pls help how to...
Unable to add user to 3 meta quest 3
Unable to add my wife an account of my headset. It keeps calling for company email. We dint have one. We tried to reset the headset but to no avail. I’m banging my head Shriner call with it. We have the quest 2 and 3 and thought we could have shared ...
Meta Quest 3 Lag pcvr + Quest link says PC does not meet minimum spec
Hi,I have been using the Quest 3 for working on some VR in UE5 using passthrough and I seem to be getting some lag. I noticed that on the Quest link app it said my PC didnt meet the minimum spec which cant be true.Pc Spec:Ryzen 9 7950x128GB RAMRTX 60...
Resolved! black pixel on both panels/lenses??
Hi everybody, i got a quest 3 a couple weeks ago. Mainly i use it for a sailplane-sim. i'm on v67 now. (from 65 to 66 ) Since the upper half of the picture is light blue sky in that sim or clouds most of the time, i noticed a tiny black dot, wich is ...
Gift card not redeemed
My gift card
I can not make a purchase to buy some games.
Hi, I was introduced to some games on App Lap by some of my friends. But when I want to buy to experience those games, they cannot be purchased. I don't understand why because I can still buy other games. Some games always show a notification like th...
Facebook disabled
While trying to update REQUESTED information on meta quest my Facebook account was disabled. I have no idea why. So now can't log into meta quest
Meta quest pro
Hi there looking to get a meta quest pro but I have bin hearing that they r goin to be discontinued can you tell me the status please
Meta TV won't let me see saved videos
Just got a quest 3 to replace my quest 2. Everything seems to work fine except when I go to Meta TV app and select my saved videos, it says "Sorry, something went wrong". So I can't see any of my saved videos. And my quest 2 is now doing that. Seems ...
Dual-HRM heartrate monitor problem on Quest 2
I can pair the Dual-HRM and is all appears to be working but no heartrate shows up in the overlay. I have tried restarting and pairing and unpairing in every way possible through the move app and through the quest 2 settings but nothing works. The on...
Cant send or see images
Hi, im back with another problem. On meta horizon app i cannot see images my friends send me and i cant send them too. When they send me an image it says "unsupported attachment" in a bubble. And yes, i tried to reinstall meta horizon.
Resolved! Oculus App doesn't detect Hdmi from Oculus Rift
I'm using my brother's Oculus Rift, and while trying to set it up it wouldn't recognize the Hdmi port even though my desktop showed up on the headsetI Tried restarting my computer and now the headset won't display anything and has an orange lightAfte...
unable to make a return
I can't return a strap band for my son. I orderded it at 19 july. We received it on 25 july. The next Day in the meta store app it's not positie to return. It says that the return limit time is over (25 aug) but this date is over 2 weeks. I get autom...
Resolved! Son can't purchase game
Hi I am having trouble with purchasing a game for my son. He has $100 credit on his account so I know the money isn't an issue. He requested access to the app, which I allowed, then the Meta app tells me to go to the store to purchase it, I do on his...
Yet another pairing problem with the mobile app
Just bought a Quest Pro and started setting up the device with the Windows Oculus application as I didn't want to use the phone app. But after completing the setup there I'm asked to pair the headset with the mobile app on a phone. First, why is that...
Resolved! Unable to access Meta Quest gallery
Hello. My Quest 3 version is 68, but when I access the address meta.com/gallery/quest with cloud sync turned on from the file app and logged into my meta account in the browser, I get the following message. >This page isn't available>The link may be ...
Can I stop all new app downloads on my Quest 2
Hi all, I want to block all new apps being downloaded or have a pin required before you can download new apps even free ones on my quest 2. Is that possible at all? thanks in advance for the help!
Birthday confirmarion
you are asking for a birthday to continue using store but expect people to scroll back month by month and for me that is a lot of scrolling, please fix this add a drop down year
Quest2 display sideways
We have a short video that we show to many people one after the other and they do not have access to the controller. Lately when people put the headset on, the menu has popped up and/or they are looking at the video sideways. So we have to take it of...
oculus update required
Supernatural will not work andstates that I need to update the software on my headset (Oculus 2). However, the settings state that the software is up to date. Any ideas?
Pairing
My headset won’t pair to my horizon app
Quest link set on 120hz but acting more like 60-70...
Hello.Recently I have been having issues with my Quest Link Wired and Airlink, simply put the issue is that even thought my headset throught the Quest Link app is set to 120hz the streaming experience is more like 70hz, I tried multiple USB ports on ...
Error when generating new device code
I updated to my new Meta account now when I launch Oculus, it tells me to enter the new device code to activate it however when you click generate new device code you get a message that says an error occurred please try again. But it will never creat...
Be quest 2
My account has been suspended and can’t upload id to get the account back
Audio and cursor glitch
When I am on my Meta Quest 2 My cursors are single dots instead of the usual circles that slowly collapse in When you select something by pulling the trigger. The dots are something like the cursors used in the profile selection screen. There is a pr...
Cannot find Muckingham Files in Powerwash Simulator
Idk if this is the right forum, but I have an issue with Powerwash Simulator. I can't seem to find Muckingham Files in special jobs. I only see Spongebob, Back to the Future, and Alice in Wonderland. I really wanna play the Muckingham Files in VR, bu...
Can't confirm I'm parent
I got a quest 2 for my child for Christmas. I'm trying to set them up with supervision. The system asks me to take a small payment to prove I'm an adult. I go though this and after I've confirmed payment on the banking app it then gives me a broken p...
Resolved! Quest 3 "Headset tracking lost" error
Context:I use my headset primarily for dancing and beat saber, so the headset gets quite sweaty which I suspect is the issue. This is my third meta quest 3 to have this same issue. The first headset I owned for ~3 months until I had the issue, the he...
Resolved! Replacing Voice Commands with Meta AI
Got the email that said Voice Command is being removed and instead I have to use Meta AI, which is only for Quest 3. Thanks for nothing. Signed, Quest 2 peasants
