Get Help

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Unable to Pair Account to the Mobile App

hey so i was wondering if you can help me fix my meta quest 2 because when i try to connect it to my phone it just keeps reconnecting and never actually connects so i was wondering if you could help me

Resolved! Support taking to long to reply

my brother recently gave me his meta quest 2 and he told me that he broke the charger with the wire and the strap broke while tightening According to him and i asked support if could get it replaced for free and i only got one reply so far and that's...

Cannot Multitask in 3D app with 2D apps

My Meta Quest 2 will no longer allow me to multitask with 2D apps, whilst in a 3D app. The feature disappeared, and I am not sure if this is a bug, glitch, or a removed feature.

Dead Pixels in Quest 2

I got my Pixel 2 for Christmas from my wife and have been enjoying it, but there appears to be a dead pixel in right lens. I've spent time googling dead pixels and stuck pixels, I've tried a few different sites designed to unstick pixels and also com...

Resolved! les mills body combat isn't loading workout

hi ! i havent played since long time and when i try today less mills it wont load any workout in connected mode.it worked in offline mode but without profile ....i try to :reload gamechange wifireboot quest 2 uninstall and re install game .... but no...

Controller triggers ghosting but only in Quest link

When using Quest Link to play games, an issue arises where the controllers lock up exclusively in-game. Here's how the problem occurs:I connect my PC with Quest Link.The controllers function normally within the Quest Link interface, allowing me to na...

Merging Oculus account with Meta

Hi,I have an Oculus account that I used with the Quest 1, in which there are some games. Since I would like to buy a Quest 3 I wanted to make sure I had all my previous games in the Meta account, which from my understanding is required for the Quest ...

USING STEAM LINK WITH OCULUS 2 GEFORCE NOW (VR GAMES)

I'm trying to use steam link with my oculus 2 and Play VR games with GeForce now cloud!!!!!I don't want to use virtual Desktop because of lag.. IS THIS FEATURE BUILT YET? What are the steps to make it work

Meta won't ship replacement to India for a product under warranty

I bought my Quest 2 a year ago and it has turned faulty. The display has all horizontal and vertical lines along with dense pixels everywhere to a point the device is not usable and completely useless to me. I raised a ticket and spoke to the support...

Quest pro face tracking / eye tracking not working

Quest pro face tracking and/or eye tracking malfunctioning. The following results were tested in the quest pro standalone home environment using the mirror where users can change their appearance. (1) When Eye tracking and Natural expression are both...

Unable to pair Quest Pro with Meta app - Broke while sitting on charger - Quest Pro will not update

Background:My Quest Pro mostly sits on a charger. I stopped using it for a long time when I noticed some apps would not open and the store would crash frequently and I could not download new software. A few apps that were installed complained about a...

Resolved! How do you delete cloud backup on PC?

I'm trying to play this small game called Hotel RnR, but i played the game a few years ago and i want to play the game again completely from new. I know where the save data is, I delete it. but when I start the game it gets made again. I tried deleti...

Meta Quest 3 not pairing correct

Recently I had to hard restart my computer. And when I went back to reconnect my quest. It was able to connect to my computer, but when I launch the air link to actually connect I am met with a black screen.I have tried restarting my headset. Reinsta...

PIN Reset

trying to reach out to support because I'm not getting a pin reset link to my email and its been 5 days! I barely got the device so it's asking me for a pin I never set up. anyone know how to fix this because all they said was thank you for your pati...

meta quest 2 keeps disconnecting from link

im having issues with my meta quest 2 staying connected to my pc.it does it with any vr game after about 5 minutes ive tried to repair the oculus app multiple times. ive tried a new link cable ive tried the oculus link cable nothing seems to be worki...

Metamove issue

So last night there was an issue where my vr headset worked just fine but then the screen went black and the meta logo kept pulsating, I decided to let it die last night and recharge in the next day, next day comes by, it is starting, the logo is gon...

Resolved! Locked out of Oculus 2 headset

Forgive my ignorance. I need help please. My grandson had his Oculus account suspended, for incorrect age. He was logged on when the account was suspended. Now he is unable to log off the account. Additionally he cannot reset the oculus headset while...

Meta quest 3 facial interface

Hi, I’m not sure if it’s just mine but the facial interface keeps clicking out when pushed up from the nose area with he tiniest force.

Oculus Quest error message

MY OCULUS QUEST SAYS COMMAND NOT WORKING AND IT SAYS SHELLENV KEEPS STOPPING AND OCULUS TV STORAGE KEEPS STOPPING AND OCULUS QUEST MOBILE DEVICES KEEPS STOPPING

Quest 2 wont joint through cable nor airlink

Hello,my quest 2 wont joint through the cable. not even through airlink.My PC doesn't recognize my headset at all.The cable connection shows up on the screen and yet it doen't wont to join...help

Resolved! Oculus App Update Has Broken PC Link with Cable

Since the update pushed yesterday, my Quest 2 has a lot of trouble connecting to the Oculus app through the link cable. It takes a lot longer to connect and if it does connect it will get booted quickly. I rely on SteamVR to do work in Unreal Engine,...

Beat Saber - Won't update and now won't reinstall

Right after Meta changed out the logos on my Oculus 2, Beat Saber refused to update (1.24.1). Updated the Oculus system version but that didn't help. Recently I saw that another new version was out (1.25.1). Again, Beat Saber would not update (from a...

Resolved! Issue purchasing games

It wont let me buy any games it says request cannot be complete until further action

account issues

Hello, please help. My first account is blocked for some reason.

Resolved! Elite Strap with Battery

Am I able to use the Link Cable with the Elite Strap with Battery for Quest 2?

GUIDE: How to Remove - "Your computer doesn't meet the updated minimum specifications" Banner

First off, make sure your computer DOES meet the minimum specifications. This guide is only for those who have higher end PCs (40x series above) or those who just want to remove the annoying banner. Oculus/Meta should really work on this, for now thi...

Link cable not working

I got this kiwi link cable people talk about and someone told me it works and that they use it, so I got it for the quest 2 I did all the steps and all it did was charge my headset, it did put a pop up telling me to click to allow and when I clicked ...

Resolved! Asgards Wrath 2 can't equip

I'm having this weird issue where I can't equip anything from my inventory menu. I have a sword and some armor for example. I point and click at each item but nothing happens. Either I can't figure out how to equip it, or my game is bigged.

Avatar moving by its-self

Hi, I am messaging you guys on Do you stop your avatar from moving, so I was wondering if anyone could help me with this. It's been happening to me ever since my family got it. Because I got it for Christmas my avatars have been moving by themselves....

Resolved! My oculus games wont downlod

When i try to install an update or download a game it will try to download for a few seconds, then it goes back to the blue “download” button, i have storage available, and i just factory reset the oculus, and it still refuses to download anything.