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Meta quest pro
Hi there looking to get a meta quest pro but I have bin hearing that they r goin to be discontinued can you tell me the status please
Meta TV won't let me see saved videos
Just got a quest 3 to replace my quest 2. Everything seems to work fine except when I go to Meta TV app and select my saved videos, it says "Sorry, something went wrong". So I can't see any of my saved videos. And my quest 2 is now doing that. Seems ...
Dual-HRM heartrate monitor problem on Quest 2
I can pair the Dual-HRM and is all appears to be working but no heartrate shows up in the overlay. I have tried restarting and pairing and unpairing in every way possible through the move app and through the quest 2 settings but nothing works. The on...
Cant send or see images
Hi, im back with another problem. On meta horizon app i cannot see images my friends send me and i cant send them too. When they send me an image it says "unsupported attachment" in a bubble. And yes, i tried to reinstall meta horizon.
Resolved! Oculus App doesn't detect Hdmi from Oculus Rift
I'm using my brother's Oculus Rift, and while trying to set it up it wouldn't recognize the Hdmi port even though my desktop showed up on the headsetI Tried restarting my computer and now the headset won't display anything and has an orange lightAfte...
unable to make a return
I can't return a strap band for my son. I orderded it at 19 july. We received it on 25 july. The next Day in the meta store app it's not positie to return. It says that the return limit time is over (25 aug) but this date is over 2 weeks. I get autom...
Resolved! Son can't purchase game
Hi I am having trouble with purchasing a game for my son. He has $100 credit on his account so I know the money isn't an issue. He requested access to the app, which I allowed, then the Meta app tells me to go to the store to purchase it, I do on his...
Yet another pairing problem with the mobile app
Just bought a Quest Pro and started setting up the device with the Windows Oculus application as I didn't want to use the phone app. But after completing the setup there I'm asked to pair the headset with the mobile app on a phone. First, why is that...
Resolved! Unable to access Meta Quest gallery
Hello. My Quest 3 version is 68, but when I access the address meta.com/gallery/quest with cloud sync turned on from the file app and logged into my meta account in the browser, I get the following message. >This page isn't available>The link may be ...
Can I stop all new app downloads on my Quest 2
Hi all, I want to block all new apps being downloaded or have a pin required before you can download new apps even free ones on my quest 2. Is that possible at all? thanks in advance for the help!
Birthday confirmarion
you are asking for a birthday to continue using store but expect people to scroll back month by month and for me that is a lot of scrolling, please fix this add a drop down year
Quest2 display sideways
We have a short video that we show to many people one after the other and they do not have access to the controller. Lately when people put the headset on, the menu has popped up and/or they are looking at the video sideways. So we have to take it of...
oculus update required
Supernatural will not work andstates that I need to update the software on my headset (Oculus 2). However, the settings state that the software is up to date. Any ideas?
Pairing
My headset won’t pair to my horizon app
Quest link set on 120hz but acting more like 60-70...
Hello.Recently I have been having issues with my Quest Link Wired and Airlink, simply put the issue is that even thought my headset throught the Quest Link app is set to 120hz the streaming experience is more like 70hz, I tried multiple USB ports on ...
Error when generating new device code
I updated to my new Meta account now when I launch Oculus, it tells me to enter the new device code to activate it however when you click generate new device code you get a message that says an error occurred please try again. But it will never creat...
Be quest 2
My account has been suspended and can’t upload id to get the account back
Audio and cursor glitch
When I am on my Meta Quest 2 My cursors are single dots instead of the usual circles that slowly collapse in When you select something by pulling the trigger. The dots are something like the cursors used in the profile selection screen. There is a pr...
Cannot find Muckingham Files in Powerwash Simulator
Idk if this is the right forum, but I have an issue with Powerwash Simulator. I can't seem to find Muckingham Files in special jobs. I only see Spongebob, Back to the Future, and Alice in Wonderland. I really wanna play the Muckingham Files in VR, bu...
Can't confirm I'm parent
I got a quest 2 for my child for Christmas. I'm trying to set them up with supervision. The system asks me to take a small payment to prove I'm an adult. I go though this and after I've confirmed payment on the banking app it then gives me a broken p...
Resolved! Quest 3 "Headset tracking lost" error
Context:I use my headset primarily for dancing and beat saber, so the headset gets quite sweaty which I suspect is the issue. This is my third meta quest 3 to have this same issue. The first headset I owned for ~3 months until I had the issue, the he...
Resolved! Replacing Voice Commands with Meta AI
Got the email that said Voice Command is being removed and instead I have to use Meta AI, which is only for Quest 3. Thanks for nothing. Signed, Quest 2 peasants
Cannot conect quest 3 to account.
Have set up parent account and added 12 year old sons account. Have verified via bank and everything seems fine , except when trying to add the headset via the 8 digit pin it won't connect, keeps saying invalid code and this has been going on for nea...
Unable to receive the 2fa sms code
Hi, this is my temporary account. I can't log into the main one because I keep getting the message "You've requested too many codes. Please try again later." when trying to get an SMS code for authorization. I tried waiting, took several days off, re...
How do I change the main account on the Quest 2?
I bought a quest 2 last year and since the beginning theres been an other main account and i dont have the data to delete it. Is there any way to get rid of it so i only have my account and make it the main one?
Account due to lost 2FA app
Hi:I have a really big problem so i setup/created 2fa on my main account and it was all set up but a day later I accidentally deleted the Authenticator app and I cannot sign in anymore because I don’t have the verification and I am really upset cuz I...
I need to replace my quest 3 and its still under warranty
I am super frustrated as I use my quest 3 alot and look very forward to it. It started glitching alot and then one day I had a white dot in the middle and nothing would work. I gave it a day and tried again and nothing. So after trying to disconnect ...
Meta Quest 3 order without email confirmation or order number
I ordered a Quest 3 as a guest on the Meta store but did not receive an order number or a confirmation email so I can’t follow up on the order. Funds have gone off on the account.
i want to transfer some game data on a different acc
Hi son I was playing on my brother's Quest 3 and I decided to add my own account but when I played some gorilla tag all my progress was gone cuz it was on my brother's ACC how do I change that
Has anyone ever had Meta Support actually resolve their issue?
Had a logged case for about 6 weeks, Provided all requested information and evidence 4 weeks ago. Keep getting the same scripted 'its complex and we're working on it' BS. Nothings been done. I doubt they're even reading my emails. So, what else can w...
