Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 65810 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest Referral Issues, both in the USA.

I have a Quest 2, and when I try to generate a referral code, I get an error that I am not in a qualified region. (I am in the US.) I have a referral link that I had used for my husband a year ago, when he got his Quest 2, though, so I used that refe...

IMG_2447.PNG IMG_2448.PNG
fabiha by Honored Guest
  • 1007 Views
  • 5 replies
  • 0 kudos

Quest app forgets Quest 3

Hi, I have a pixel 6 and Quest 3. I was able to pair the Quest 3 with the Quest app on my phone when I made the first configuration. But after about 24 h the app completely forgets my Quest 3 and when I try to pair them again the app finds my Quest 3...

Meta Quest 2 app flag

New PC build and I'm getting "Your computer doesn't meet the updated minimum specifications, which can lead to poor experience in VR." when my computer is above the minimum standards. What I'm running listed below. Please help. TIAProcessor Intel(R) ...

Denz43 by Honored Guest
  • 463 Views
  • 3 replies
  • 0 kudos

Quest 2 installation issue

I've cleared plenty of space for the game I've unplugged and plugged back in my router and I've reset my head set countless times and no matter what I do games over 400 megabytes will start downloading then when it's almost done it will cancel and I'...

crellin by Honored Guest
  • 310 Views
  • 2 replies
  • 0 kudos

Game referrals at 10% now

I would love it if Meta specified somewhere what causes the referral discount to decrease from 25% off down to 10% off. We get a message stating the user has reached their 25% referral limit. But which limit is that? I've had people show me that they...

Sound issue even bigger tech 'support' issue

Figured i would post here for a solution and maybe open up a discussion. First the occulus issue. Unless in a game, so all menus and video apps, there is a loud jet fan like hover craft sound that will play out of one speaker at a time and is dependi...

Android settings, user accounts, developer mode and more

We don't really own our headsets and Meta does not make it easy to get a better access either.If you want or need a bit more then first you need the developer options active, otherwise things like sideloading can be a total pain....According to Meta ...

Weird Problem??

I am trying to set up my Meta account for the avatar thing and it’s telling me to enter a 5 digit code, but when I look into my Ocolus, it shows a code like AAAA-AAAA (An example.) What do I do?

Resolved! Unable to upload movies from Mac to Quest 2

I load up Android File Transfer, the Quest file folder shows up, but when I drag and drop a movie into the movie folder after a few seconds of uploading it stops and am error message pops up stating "could not copy file" and then a second message app...

AssCIown by Honored Guest
  • 24887 Views
  • 60 replies
  • 4 kudos

New headset connection to controller

I just received a new warranty replacement meta quest 2 headset. Trying to start setup but it's asking to pull tabs from controllers which they don't have since they are the originals. I can't seem to get past this screen and the controllers won't co...

Setting up a 2nd account and 2nd headset

Probably been answered somewhere, but trying to find it isn't working. Appreciate any help you can provide.Purchased a 2nd headset with the goal of having it be a guest account. Somebody puts it on, they can play the games I've purchased. They're als...

Calling an audible

Is there a trick to this? Wheel doesn’t turn, pressing the audible flag doesn’t work. Do I have to be in Pro mode?

Why Do I Need a Boundary In Passthrough?

OK this one has me perplexed. I would prefer to always be in passthrough mode unless I enter a VR game. I work in an office and I use the Quest for work. I don't want a boundary - I'm in passthrough mode - I don't need one in passthrough mode. If I t...

HELP!! Quest 2 black screen

UPDATE: Now my whole headset is COMPLETELY black screen. Attempted many times with hard reboot and factory reset, which didn't work at all...So to describe my issue, I've looked through Reddit posts, YouTube videos, and many articles to resolve the b...

cindyy_ by Honored Guest
  • 702 Views
  • 5 replies
  • 0 kudos

Resolved! Raw data and quest platforms

HiThis game is on my 'wish list' in the oculus app ( waiting for version that fits quest 2 - without using air link and a gaming computer). A few days ago, I noticed that under "Platforms", instead of 'Rift s' which was written before, now it says 'm...

Screenshot_20231214-001921~2.png
ram_2021 by Honored Guest
  • 935 Views
  • 1 replies
  • 0 kudos

Left controller will not stay connected

My left controller will not stay connected. It's only a few months old so I shouldn't be having issues already. I have tried everything.I have changed batteries, left batteries out for several hours, rebooted headset, unpaired and repaired controller...

darbebe17 by Honored Guest
  • 318 Views
  • 2 replies
  • 0 kudos

Resolved! Quest Link /Air link desktop doesn't show 2nd monitor

Quest 3, I have dual monitor setup. I can open monitor 1 and it floats in front of me in the virtual space.If I open monitor 2, it shows and hides, basically flashing between the monitor and a black screen. When my mouse is on monitor one then monito...

Resolved! Can I play rift games no pc

So if I want to buy a meta rift game, can I play with it still and even when I don’t have a stronger computer and no rift. Can I buy it without them and still play the game?

jtdogelp by Honored Guest
  • 406 Views
  • 1 replies
  • 0 kudos

Resolved! Controllers changed dominance

Hi there. Overnight, my controllers have changed from right-hand-dominant to left hand dominant. I can’t find any explanation as to why it’s done this or how to change it back. to put it simply I’m a right-handed player and the bow for In Death Uncha...

BarZinga by Honored Guest
  • 440 Views
  • 2 replies
  • 0 kudos

Resolved! Unable to purchase Supernatural subscription

Hi - I hope someone can help me with this. I have a Meta Quest 2. I had a subscription to Supernatural over a year ago and wanted to restart it. I have PayPal connected to my account for purchases. I clicked the Subscribe button, but got a message "O...

trixart by Honored Guest
  • 807 Views
  • 2 replies
  • 0 kudos

My controller is missing

So my entire headset is broken,I've requested a replacement,took a few weeks because I could only request 1 at a time,contacted support,and requested a left and right controller replacement along with the headset,I sent the left controller label and ...

Logging out of Messenger app?

Hi Facebook, Your Quest 2 Messenger app has a logout feature with a description along the lines of "if you share your device with friends of family, you can log out here and you will require your password to log back in", presumably as a security fea...

terramex by Protege
  • 7804 Views
  • 11 replies
  • 1 kudos

CLAY HUNT GUN INSTABILITY

I've just purchased the Meta 3 and Realstock Pro 2 to run Clayhunt VR using both controllers. I found the shotgun was wandering when mounted to the shoulder, especially noticable in the patterning section, I tried different types of light source, I.E...

Alg1950 by Honored Guest
  • 586 Views
  • 0 replies
  • 0 kudos

6 Digit Parent Code not being sent

I'm trying to set up my child, however after the Quest 3 has paired it asks for a parent code that will be emailed to my email address. However, The code does not arrive in my inbox. Please help so we can continue the process.

Xray24 by Honored Guest
  • 671 Views
  • 5 replies
  • 1 kudos

Audio delay

When I'm recording a video the audio is fine while playing but after I download the video to my computer to edit the video the audio is delayed even before I put it in my editing software does anyone know why this is happening and how can I fix it

Stuck in Ground

My sister was playing Job Simulator and got stuck all the way under the ground, how do I fix this? I have tried resetting the ground level but it didn't seem to work.

Brown333 by Honored Guest
  • 2942 Views
  • 4 replies
  • 0 kudos

need help with meta quest 3

hi i have a problem with my meta quest 3 when i turn it on everything seems fine but then when i switch betwen virtual reality and the view of the real world, the room and everything around me is blurry and i cant understand why

RedRiotX by Honored Guest
  • 523 Views
  • 5 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Kudoed Authors
Labels