Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38391 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Oculus rift setup issue

I have the original oculus rift and decided to get it setup again. The problem I have is that the setup is waiting for a 3rd usb device to connect. To be clear, the rift has one hdmi with a usb 3, while the sensor has 1 usb 3 connector. I was never a...

Lycro by Level 2
  • 98 Views
  • 3 replies
  • 0 kudos

Switching connected Facebook accounts

When we got my son an oculus for Christmas he didn't have a Facebook so it got connected to my Facebook. I don't like him having access to my messages and such so I made him an account to use with the oculus. How can I switch it to his account an del...

Jurassic World Aftermath: Can this corrupted game be saved?

Hi. I'm in the Dilophosaurus+flashlight portion of JWA1, and the game seems to be hopelessly glitched. First, I came across this dilo just hanging out in the middle of a room (rather than popping out of a vent, as he's supposed to.) That was a sign s...

dilo.jpg turbinecrank.jpg
emmlet by Level 3
  • 890 Views
  • 9 replies
  • 1 kudos

Refund Greyed out

So i bought bonelabs about two days ago and I want to refund it, it was not what i expected and i want to refund it, i was on it for less then 2 hours and obviously on it less then 14 days, i go to request a refund and it’s greyed out, doesn’t even g...

Stuck in Oculus Home

When i start quest link it goes directly in the Home but i cant do anything. i just can move my head but controllers seems to not working. the menu will not show up and i cant move, or interact with anything. controllers are fully charged and the bat...

Freezes and shuts down oculus meta quest 2

So I purchased an oculus as a birthday gift, a little over a week ago, we managed to finally set up an account, it was giving us some issues but I think it was on facebook end not the actual oculus, now we are having major issues getting it to work s...

Golf+

Golf + Up date froze half way through. Can't cancel or uninstall. I tried turning off WiFi and hard reboot. Nothing works.

Headset Settings in Meta Quest Mobile App

Every time I try to adjust or edit my Quest settings in the mobile app, nothing appears. My headset shows that it has been connected/paired to my phone, and I can even type in the Keyboard section, and see my apps in the App Library section, so nothi...

Xbox Controller Bindings In game and Oculus

Hello, I am trying to play Rocket League in Oculus. I have the Oculus quest 2 hooked up to my PC with the Air link cable. I have my xbox controller connected to my pc with a cable. When I start up the game, it seems like the controller works fine, bu...

Meta Quest Pro yellow glow firmware bug???

Hi, as a lot of ppl with Meta Quest Pro (reddit is quite full of them) I have an issue with the glare, glow, around the edges of the lenses, like a light leakage of some sort...People already received some replacement units, some of them are better, ...

quest pro: yellow/brown haze

I bought a quest pro and I have the following symptoms.The brown or yellow haze in the upper right corner of this right lens is very annoying, especially when playing a game in a dark environment. But Meta refused to replace it, saying it is a normal...

2022-12-05 20.06.56.jpg 2022-12-05 20.07.00.jpg

Trigger button broken / sunken in

Hi, I have posted before. I'm having issues with my right trigger button.It is sort of sunken in. It's acting like if it was to be held down.. like a hold click?If anyone could help that would be great.Image below: See how its a little shorter then t...

16737475023851925468707336714307.jpg

Resolved! Factory Reset Oculus Quest 2

Hello, New here to everything related to VR.. & the Oculus Quest 2. I recently purchased a Quest 2 from a co-worker. Thought it made more sense to buy it pew-owned than to purchase it brand new, since I was giving it as a gift to my daughter for Chri...

Paypal funktioniert nicht

Hallo, ich wollte mir heute über die Oculus App (PC) das Spiel Blade & Sorcery holen, aber als mich mit Paypal bezahlen wollte, stand dort folgendes: Ihre PayPal-Zahlung konnte nicht abgeschlossen werden. Bitte aktualisieren Sie Ihre PayPal-Informati...

My Avatar floats above ground in Golf Plus

I haven't played many other games, but do play Golf Plus almost every night, and have been for about a year, I've noticed the last three times I've played, after 4 or 5 holes, my avatar seems to jump up about two feet from ground level, and i have be...

Turning on Headset causes WiFi to Spike

Hello, I've had my headset for almost 2 years now and have not had any issues with it.Starting last week whenever I attempt to play my headset, after about 5 minutes or so, my WiFi goes unstable and causes the connection to be lost on all my devices....

O Resident evil 4 code

Purchase quest 2 bundle. Redeemed Saber game but no Resident evil 4 code to redeem/ activate. Checked store online, not in Oculus app/newly created account and not in the box. Purchased at Wal-mart, and have receipt, please advise? Please advise

Won’t let me refund

I accidentally purchased a game and I’m trying to refund it but it says refund not available, if it changes anything the game was a double pack.

Lost resident evil 4 redeem code

Hello @MetaQuestSupport I got a meta quest for Christmas and I accidentally lost the resident evil 4 access code. Is there any kind of way I can get the redeem code?

How to find Email address

My son's account is auto logged in to the app but he can't remember which Email address the account is linked to. Is there a way to see the email account that was used to sign up as he currently can't access any of his content.ThanksChris

Blob45 by Level 2
  • 89 Views
  • 2 replies
  • 0 kudos

Unavailable Purchase on app

I was trying to get fnaf on my oculus and then it asks me for a pin I reset the pin and it tells me that I’m not able to get it even though I have a gift card that has money on it I need help.

Replaced Quest 2 wont pair

Just received a replaced Quest 2, it won't pair on the app, I followed all the solutions except making sure my phone and oculus are on the same wifi. I can't connect the oculus to the wifi because it saying I need to pair the controllers; I can't pai...

Labels