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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3814 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! $30 referral

My grandson sent me a referral for the $30 store credit i excepted then I bought the oculus 2 next day set up I don’t see anyplace that the $30 was given to either of us?

One arm tracking short

Using pro controllers with quest 2. Left controller is tracking closer to body than my hand actually is. Right is in sync with my hand and the controller. I hope I'm making sense. I've done all the trouble shooting, even factory reset. Nothing works....

RatFam4 by Explorer
  • 158 Views
  • 5 replies
  • 0 kudos

Resolved! Oculus Games: "Not enough memory to play this game"

So Recently I was playing Pavlov VR with my friends and then suddenly my game crashed. It sent me back to the home screen and there was a popup saying "not enough memory to play this game". But sometimes it doesn't happen like with lower quality game...

Can't link Facebook or Instagram to my Meta account

12 months ago I tried to link my accounts as I have the Quest and Quest 2, Everything was going fine until meta decided to change the sharing, linking, one account for this and here's instata connect facebook? Meta Horizon name? and you go through th...

McMav40 by Honored Guest
  • 249 Views
  • 4 replies
  • 0 kudos

Resolved! Quest link stopped working

With Meta Quest 3 after playing for 30 minutes more or less without any problems, quest link crash I have to start quest link again... After 5/10 minutes, the quest link is continuously interrupted.

Quest 3 not charging when using wired Link

I'm trying to use my quest 3 pcvr. I don't expect my q3 to charge when using pcvr but it should atleast hold the charge. I don't know if it is my PC's limitations or the cable's limitations. Please help me figure it out.My pc:motherboard: asus prime ...

Can’t login due to PIN code issues

I just got a device but can’t get through the first screen due to PIN code after a few days, had it saved. Reset it on app and online with no luck. I’m locked out with no helpful info.

ScottyMK by Honored Guest
  • 154 Views
  • 2 replies
  • 0 kudos

Refund for population one

Hi I have a quest game I bought and I want a refund the thing my refund is over 14 days and I want store credit thank you my quest account is zack71819. The game is population one.

Payments disabled - please help

Hello,My payments have been disabled and I've been unsuccessful to fix this issue through facebook support. Whenever I submit my case it gets denied within minutes and then I get ignored on my follow up messages. I believe I accidentally triggered a ...

doxxxxx by Honored Guest
  • 167 Views
  • 6 replies
  • 0 kudos

Account was suspended

My account go suspended. Because it’s saying that I am under age and I am 33 years old. I had my account set up with my child. But I am the main person behind oculus

Resolved! DisplayPort not connecting

So I got a regular laptop is a Hp laptop and I don't know if I need a PC or a gaming laptop because it won't let me use my type c as the DisplayPort on my laptop what can I do to fix my problem because I don't have the money to buy a gaming computer ...

Resolved! Oculus/Meta Quest 2 Update In Progess When Powering Off

Hi folks, had my VR for a good while (It's a quest 2 with oculus branding if it helps) and i turned it off the other day, and it powered off, but i found it turned on today, talked to everyone in my household, no one touched it, so i decided to turn ...

Bear23246 by Honored Guest
  • 133 Views
  • 4 replies
  • 0 kudos

Resolved! Meta Quest headset not downloading any games

Ive been trying to download this game i got but every time i press on the download button it gets to 0% and then cancels the download. I’ve tried restarting the headset which didn’t do anything so i resorted to a factory reset but after that nothing ...

Quest 2 Cannot Cast to my Samsung Fold

All check lists have been done, twice.Both on same networkRestartedAll green arrows on phone...getting"Having Trouble Connecting...Unknown failure while connecting to your headset's local stream."Error popup on the screen.Please help!

Resolved! Cant redeem a referral!

Cant redeem referral! It says that im in a different country! I live in Estonia but does Estonia work too?i really want to buy stuff off the meta store!

Ernizx by Honored Guest
  • 87 Views
  • 1 replies
  • 0 kudos

D-LINK VR AIR BRIDGE INSTALLATION PROBLEM

Hi everyone,It has been five months now, and there has still been no update for the D-LINK VR AIR BRIDGE driver. I contacted D-LINK, and they informed me that only Meta can fix this issue since they own the software.five months now and I still encoun...

Resolved! Oculus Quest 2 Not Pairing (tried everything)

Hello, I have searched high and low but cannot pair my Quest 2 to the Oculus mobile app on iOS (iPhone 14 Pro Max or iPad Pro (Gen 5).Things I have tried to pair the Headset to the mobile appTried this https://communityforums.atmeta.com/t5/Get-Help/Q...

Poor performance in Meta Remote Desktop

I have a desktop with an i7-7700 and a GTX 1060 6GB and a laptop with a ryzen 5 4500U, both seem capable of streaming 3 displays in Horizon Workrooms, for sure because I stream actual VR games to my headset often.But whenever I use Horizon Workrooms ...

dissconnected, again

So my account was disconnected does this company know some people use this device "FOR DESKTOP USES" aka STEAMVR and OTHER None related Meta apps ?????????? I'm trying my best to be nice here but i swear this is the first and LAST purchase from this ...

Sinopec3 by Honored Guest
  • 101 Views
  • 1 replies
  • 0 kudos

usb update mode loop in quest 3

i just got this issue last Thursday. search a lot of related information online, and found it was just a common issue since 2019. the fact is when i turn on my quest 3, it just jump to usb update mode. no matter i choose boot device, factory reset, s...

QUEST 3 controller tracking problem

After installing the update 63.0.0 quest 3 has tracking problems. I re-paired the controllers but the problem persists. Does anyone know if there is another possibility to solve this problem? Hoping that with the next update it will be resolved. I ca...

F0X69 by Honored Guest
  • 127 Views
  • 1 replies
  • 0 kudos

How do I change startup account?

I have set up a child's account and set a daily time limit, but every time my child is allowed to play, I need to login with my admin account first. How do I change which account to use at startup so my child does not have to ask me to login first?

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