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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta Quest Software Update Tool

Can the Meta Quest Software Update Tool be used in place of a Factory Reset to reload the firmware or can it only be used to upgrade (sideload a higher version)? It would be nice if I can refresh the firmware with a "good" copy without having to relo...

a empty email

Received an email from do_not_reply@email.meta.com with a subject description says (Updates to Supplemental Privacy Policy and Parent Privacy Disclosure).it doesn't have anything written or attached to the email

Rock band VR not available to buy when using Quest Link or in PC browser

I'm trying to buy Rockband VR from https://www.rockbandvr.com/ which redirects to the meta store when you click "Get RockBand VR" It redirects here to purchase. But on the meta page, there is no buy button. This is primarily on the browser. When I us...

Resolved! How to buy meta quest+ using quest cash?

Hey, I would like to buy year of quest+ subscription using my quest cash balance. I have more than enough to do so but i cant select it as payment method (only my debit cards).

Why does the oculus app run down the battery so much

Whenever I open the oculus app and forget to force close it or have it on screen, it runs down the battery a tonne. It’s annoying and I would like to know if there’s a fix or a method around plugging it in and my phone becoming a space-heater while u...

How do I voice official Complaints against specific people not Providing Support Meta Quest

Same as title, have had nothing but horrible experiences with meta support. This current case is over two months and has zero resolve. I have been told 24 hours it goes weeks and I am now just simply disconnected from Support staff in chats; For inst...

Resolved! PTC V69 : laser pointer lost after switch on headset on Quest 3

Hi, I updated my quest 3 to V69 yesterfay. When starting headset, I got laser pointer ok : I can see both small white circles at the edge of the laser pointer. Then I remove my headset and I wear it again : the 2 small white circles are not displayed...

Resolved! Controller teleporting within the games

Sometimes when I'm playing random games my controller teleports itself inside the game to random places. For example, I'm playing BeatSaber and my saber teleports itself away from my virtual body. Another problem that I have is that my analog keeps g...

Live Streaming

Hi, I have a problem when coming to stream...... I have a main Facebook account, and I also have a Facebook gaming page. (NOT SEPERATE ACCOUNTS) my gaming page is intergrated with my main facebook However when it comes to start streaming I can not ch...

Resolved! OpenXR Not working for Oculus Rift (CV1)

Recently i tried to test a game in headset but the project would not open in my headset. This issue has also now been happening to some games like beat saber and most games in unity, Steam VR also did not fix the issue. Any help?

Resolved! Beat Saber music pack / device owner

My son made himself the device owner of our VR headset. If he purchased the lady gaga sound pack for beat saber, will it show up on my profile?Is there any way to switch it so I’m the device owner?

Resolved! Stuck on "its time to explore your new headset"

just got my new meta quest 3 headset and after doing initial setup and pairing successfully it's not stuck on the screen "it's time to explore your new headset" I've restarted it Factory reset Can't see any solutions online

Resolved! Quest Pro: Menu icon image popping up in-game when frame rate drops in PCVR

Possibly this is normal behaviour and I've just forgotten / didn't notice before, but prior to the latest update, when playing a PCVR game via Steam Link or Airlink I would notice drops in frame rate from, well, the lack of frames (or the Debug Tool'...

Resolved! Quest 2 - Can only connect to browser

My Oculus Quest 2 is connected to my wifi and shows 192mps connection. I can browse the internet through the Oculus browser. However, it won't connect to anything else. I have done a factory reset and done a power cycle. I have accessed it through th...

Resolved! [Resolved] - Quest Pairing and Connection Trouble

We’re aware some of you might be experiencing trouble pairing devices or connecting on Quest that started up today. We’re working to get things up and running at 100% again. We’ll keep you updated, in the meantime thanks for your patience!

Resolved! I bought the meta quest 3 with Asgard's Wrath 2, but I didn't receive an email to redeem the game

I bought the meta quest 3 with Asgard's Wrath 2 in the bundle, but I didn't receive an email or the link to redeem the game, nor did it appear on the app. What should I do?

Right quest pro controller blinks green and blue

So, my right controller all of sudden stopped working yesterday, so I unpaired it and tried to repair it. For some reason, every time I try to put it in pairing mode, the controller blinks green and also stays blue. It doesn't flash white and blue an...

Meta pairing issue between quest 2 and PC

I've been having an issue with my quest 2 for a long time. So I have Meta Quest Link app on my PC and it wants me to "connect your headset" and I've been trying to connect to my PC with my quest 2 for a very long time but it's stuck in "searching for...

Can't update Blade and sorcery to Update 1.0.3

Hi, I have a problem with Blade and Sorcery, It does not show that there was a update, It says that the live version is 0.12.3 and it wont let me update it

I am not Able to change my profile pic

Hello I am on quest 2 I spent 3 hours making a profile picture for my quest but when I change it on the mobile app it swaps to the one I changed on the vr I can't change it and I spent hours Making it please fix it or help solve the issue

Resolved! Getting "No command" message when trying to factory reset

Hello other meta users, my mom recently got me an oculus 2. I am already having trouble with it. First, it says I have not a lot of storage, and when I delete some of my apps and photos, it only goes down a few percentages, and I don’t know if that i...

Metaverse is TOO SENSITIVE

I got a 2 hour ban for saying a guy was "weird" for hanging with an underage girl as "friends". This community is incredibly sensitive. I'm glad my main use for the headset is not socializing. Too many sickos and WEIRDOS!

WiFi drops while playing with AirLink/SteamLink

The main problem of this message - sharp lags, that make the gaming process almost impossible (especially rhythm games). After some investigations, I concluded, that while I'm playing VR with a WiFi connection on my Quest 2 (doesn't matter what softw...

Link cable with USB adapter not detected

so, I have had a quest 2 for a few months now and I just recently bought a link cable to enhance my PCVR experience, however my gaming pc does not have a USB type-c port. I decided to buy an adapter to connect the link cable to my USB 3.0 port. The a...

Customer Service Always Bad?

Our sons VR Headset overheated while charging and actually melted the cord and port. We contacted the Company, it is still under warranty. They replied that same day and then sent us an email with questions and requests for photos. We complied and ha...

Connect to internet on Google Wifi mesh network? Any solution??

Hoping someone might have an answer for this because the tech support people for Oculus don't! The only solution appear to have for any problem is to restart my modem or restart my headset. Beyond that they're probably the most useless tech support I...

Not receiving code for back-up SMS for 2FA

Hi, I have set-up a 2FA app, but when I added a backup SMS number I didn't get a code. Now when I go to add a backup it lists the starte'ed out digits of the number (even though it was never authenticated) and clicking Next just shows "Try changing y...

Meta Quest 2 with a Link Cable for PC and Kaspersky Total Security??

Hello, I was wondering if anyone here would be willing to tell me if there is any conflicts with the Quest 2 and Kaspersky Total Security Software conflict when setting up for PC use via a Link Cable?? I would like to know so I can be better prepared...

My controller update is failing

When I tried to update my controller and it got to 96 and failed

Quest 2 battery discharges quickly

My headset is not holding charge I plugged it in and it has the orange light with 0% then 2 minutes later it shows green light 100% and everytime I turn it on it will last 1min before dying again idk how to fix it