Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 70000 Views
  • 111 replies
  • 8 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can’t login to my quest 2.

I can’t login to my quest, I am being prompted to sign into an email I no longer have access to retrieve a code and there isn’t a way that I can see to have change the email so that I can get the code to the right email.

Ziller23 by Honored Guest
  • 406 Views
  • 2 replies
  • 0 kudos

Oculus quest 2 graphic/display issue

    -IzayahHello oculus, I need your help. For the past couple of months, my headset vision lenses have been acting strange.. the inside of the vision at the bottom of my screen is like white static and everywhere I look it like becomes distorted and...

image.jpg image.jpg image.jpg

Resolved! Purchased a Gift Card but it never arrives.

In an attempt to get around the fact that i can't add a payment method, i tried purchasing a Gift Card so i could finally try out Desktop VR. I get the "Order Confirmed" mail and if i look at the tracking link, it says "delivered", but i never get th...

Quest3, PC & Air Link = Random mid game exit to menu

Hi,New Quest 3 owner here. Everything' working great hooked up to my PC via Air Link apart from being randomly dumped out of gameplay into a kind of pause menu, the one where passthrough is enabled along with Resume and Quit options. Gameplay is perf...

BoonerAW by Honored Guest
  • 1366 Views
  • 7 replies
  • 0 kudos

Meta quest pro controllers keep losing tracking

My quest pro is always kept up to date. But this week has been horrible. My controllers would lose tracking. I can still press the home/menu button, but the controllers would take time before tracking is restored. I've done all I could including rese...

imraxus by Explorer
  • 454 Views
  • 2 replies
  • 1 kudos

I need help connecting Quest 2 to PC

Im trying to connect my quest 2 to my laptop but it wont work. It gives me the 3 dots screen every time. I've reset it and it was working fine until not too long ago. I've turned airlink off and on and i had just fixed this earlier today by updating ...

Can't use credit card for meta account

I have repeatedly tried to purchase a game off the meta store for my VR device and it will no longer let me do this. I used to be able to do this with no difficulty. There are no restrictions on my bank account. I am able to make other online purchas...

Oculus USB 3.0 link cable detects as USB 2.0

Now I've seen all the other possible solutions on this forum page and nothing solved the problem. My link cable shows no signs of damage either, it is definitely a USB 3.0 cable and is connected to USB 3.0 port, the problem is that Oculus somehow det...

EnderVReal2_0-1702697936208.png EnderVReal2_1-1702697949452.png

PC won't recognize Oculus Rift S

I have a Oculus Rift S that I bought in 2019. I know it's off it's waranty and that's why Oculus' staff simply ignores all my contacts, but I was hoping the community could help me. Back in 2019 it was working perfectly, but I had some issues with my...

Trouble logging into my account

Posted something similar to this but I haven’t gotten any help, looking to be able to play some new games soon on my headset. I got my Quest 2 a year a or two ago, right before it was renamed the Meta Quest. I haven’t touched it till recently, howeve...

Glo_Stick by Honored Guest
  • 429 Views
  • 1 replies
  • 0 kudos

Resolved! Rift S - Black screen (no change to PC, was working fine)

I've no idea what has happened here but my Rift S was working some weeks ago, no hardware changes to the PC, and the headset hasn't been moved from my sim rig, nothing has moved whatsoever.I tried to use it this afternoon and have spent the last 4 ho...

riftGit_01.jpg riftGit_02.jpg
RobPhoboS by Honored Guest
  • 837 Views
  • 2 replies
  • 0 kudos

Quest 2 Battery Query

Hi. My Oculus Quest 2 is a couple of years old so out of warranty. It was working a few weeks ago but now won’t switch on or charge. No light, no screen, just dead. I’ve tried holding down power button and the power / volume - buttons but nothing. I ...

Doriclad by Honored Guest
  • 582 Views
  • 2 replies
  • 0 kudos

General device problem

Hello, I use a Quest 1 that I've been using with the link cable since i got it (a year and a half) but for some reason the Oculus app displays "General Device Problem" whenever i enable the link.I bought a new cable and it improved to launching the R...

Datensaku by Honored Guest
  • 389 Views
  • 1 replies
  • 0 kudos

Discount shown in headset is gone when confirming payment in app

As per the title: when adding a game to the cart in the Quest 3 headset it notified me that adding a total of 3 games would result in a 25% discount. When doing so the total amount shown in the store in the headset reflected this discount but when go...

Olof-K by Honored Guest
  • 639 Views
  • 4 replies
  • 0 kudos

Oculus app not working-

my oculus app isnt working and saying i have to update my graphics driver to 17.11.2. but when i try, my pc isnt compatible. if someone can help that would be nice

Tappiv by Explorer
  • 604 Views
  • 3 replies
  • 0 kudos

Warning for those outside of the US

I live in Canada and a friend of mine bought me a gift card to use in the Meta store. What she didn't realize was that the gift card was in USD, and hidden somewhere in the terms and conditions is the fact that it can only be used if you're physicall...

Valiad by Honored Guest
  • 598 Views
  • 3 replies
  • 0 kudos

Account problem and no syncing

Ok so im having a problem With my headset and its not syncing i had videos synced then randomly i checked and none of them were synced and im logged out and when i go to my friends it says i need to make a account and i dont know because i

Jordynivy by Honored Guest
  • 393 Views
  • 2 replies
  • 0 kudos

VRWorkout

I bought this game but cant get my Quest 2 to load it. I haven't used my Quest 2 in over a year. When I use it everything looks different. I'm excited about working out on my Quest but get frustrated trying to access the program. I need step-by-step ...

akhctonin by Honored Guest
  • 316 Views
  • 2 replies
  • 0 kudos

Referral not working

Hi, I'm getting the following error when trying to register with a referral link: "Unable to accept referralThere was an issue accepting this referral. You may not be eligible because the country or region is not supported, you referred yourself, or ...

Adub.6 by Honored Guest
  • 591 Views
  • 2 replies
  • 0 kudos

Connection with app was fine then Meta Quest 2 dissappeared

Android user, S23 ultra.Meta Quest 2I added the headset fine to the app, made my avatar, watched the stream and all was good. Then I charged it, tried AirLink and left it for a while on charging again. I checked my app for how much battery it had and...

1000006861.jpg
Godsirra by Explorer
  • 1135 Views
  • 7 replies
  • 0 kudos

Accounts

when i turn on my oculus quest 2 It makes me make a meta quest account but when i log in with the Facebook account on the same email, it doesn't let me login to my old oculus/Facebook account.

Frackid by Honored Guest
  • 395 Views
  • 3 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels