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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Quest 2 Stuck at startup screen
Our Meta quest 2 is while starting up stuck at the start and loading screen. As it seems to go into the gamespace it turns of and keeps starting up over and over again, doing the same thing. We tried to het it back to its original fabric adjustments,...
i cant access my apps on my headset
My system tray is gone and I cant access my apps or game if I do try to join. a game off the hub tab thing it won't even let me select my border I'm trying to hold off from factory reset since I cant get the meta quest app to log back in I cant even ...
Resolved! Is my headset bricked?
I got my headset yesterday and was up until 3am messing around, nothing seemed wrong with it at all, connection to my pc all worked perfectly, seemed to be charging well and it wasnt overheated, but late at night the screen just froze and wasnt respo...
Meta Quest 3 compatibility with my laptop
Have thought about purchasing avr headset. Just want to make sure that it will be compatible before forking out a lot of money. laptop info MSI Intel R UND Graphic NVIDIA GEForce RTX 3050 Ti laptop GTU Intel R core{TM} i5 10500 cpu 2.5 GHZ Ram 8 GB W...
Go to auth.meta.com/verify and log in to get started.
I am a grand ma in Canada, Bought my 10 year old Grandson an Oculus in the USA. He plays Gorilla tag every day.I gave my credit card; they took my dollar. You are still threatening to "this account will stop working and you'll lose access to apps and...
Check bank account for double payments
I would urge people to check there bank account for double payments or other unauthorised payments I was recently charged twice for a meta Quest game by Metapay. Trying to get it sorted is a nightmare. Don't think much of the customer support for a b...
Wifi doesn´t work. Link and Airlink doesn´t work. It is a brick now
Wi-fi doesn´t work and neither Link nor Airlink work. It is a brick now
Resolved! Have not received Beat Saber email
beat saber was supposed to be free for a bit with purchase of meta appliance but I've been waiting for 2 years and never got it. I tried contacting support but they haven't responded.
Keep getting "Something went wrong" error when trying to change my username
I’ve been trying to use: AFJROTC_Femboy as my username. I’ve been trying to get it for a few minute. It keeps saying something went wrong.
Head strap connector broke off my Quest 3
The Quest 3’s headstrap connector broke during gameplay, and i’ve seen that i’m not the only one to have this problem occur. I’ve already tried to contact support, but the problem was a “Self Inflicted Problem” even though it was loose before i had e...
Quest 2 will not power on
My meta quest will not power on, no light on the side at all but it's charging so I'm not understanding why it will not power on
Resident Evil game code expired
Bought my Quest 2 Christmas 2023 for my daughter which came with resident Evil. As she's too young for this game I put the download code to one side. Move on 1 year, we've gone to redeem the code and found it expired 13 days ago... Is there anything ...
Lost tracking / Grey Screen
Hi all. I’ve had this Meta Quest 3 headset for about 7 months now, prior to that I had a Quest 2 for about two years so I would say I know how to fix issues on them. But when I booted up my headset, everything was going fine for about 20 seconds befo...
Resolved! Quest 3 freezing on startup
So I had the Quest 3 128 GB model since last November (my very first VR product). I always used it for VRChat, BigScreen and some VR light games. Never had any single problem with it, and I always updated it, treated it with care (store it in a drawe...
Are there therapy apps for amputees on the Quest 3?
So my dad just got his right leg amputated and is experiencing phantom limb pain. I’ve been researching virtual reality/mixed reality therapy for amputees and – interestingly – recent studies have shown it can be very effective for pain relief (not t...
Lost access to email and phone number on my Meta account
I have logged back into my facebook account and my instagram account but the email and phone number on my Oculus account are no longer access able. is there any way I can change my email or use insta/facebook to log in
Refund for Pavlov Shack
I bought a game and I want a refund, I played about 10 minutes and it's been less than an hour since I bought it PAVLOV SHACK
Resolved! Where do I put the code in the headset?
On my front screen when I put my headset on on it asks me to go to the meta site via mobile or PC and enter a code when prompted. I have done just that and there is nowhere to put in the code so I'm unable to use any of my apps. What am I missing?
Not receiving confirmation code for business account
There seems to be no way to submit a support ticket so I'm forced to post this here. The "submit a support ticket" link take you to a useless looping dialog tree and that is enraging. I'm trying to confirm my business account, but the confirmation co...
Can't get into Quest 2 because of Two Factor
Please help me reset two factor authentication on my other account. I created this account only so I could request support. My other account is "Flap Jack" and I cannot get past the "we need to make sure its you". I have a valid phone number on it, e...
I can't download games
Hello, my problem is that I'm trying to install some games in the Oculus PC App but a notification appears saying "Couldn't install (Name of the game). Go to Meta Quest Help Center to obtain assistance". This problem is with all the games and apps I ...
Problem pulling IP address
When you’re trying to pull IP address from the Wi-Fi, for some reason, it keeps telling me that I do not have permission to change my Wi-Fi settings
Trouble with setting up Nest WiFi Pro for wireless PCVR
I'm trying to use just 1 Nest WiFi Pro to do wireless streaming but I can't figure out how this works at all. I plugged an Ethernet cable into both LAN ports on my router and motherboard and Windows recognizes it. However, it shows the connection spe...
Resolved! PTC V67 - Feature to full screen windows while in apps is missing
I downloaded v67 and I wanted to watch movies in the quest browser while in a app, but then I noticed they removed the feature to full screen windows while in apps. I really hope this is a bug and not a feature cause i really liked chilling out in ra...
Controllers not connecting and flashing a pink led light
Ive been playing with meta quest pro controllers for awhile now but this never happened to me. My controllers are constantly blinking pink and blue and i have no idea on what to do ive tried pairing it factory reseting the controllers but nothing wo...
purchase issues regarding a game
i bought a vr game a month ago and recently it disappeared from my library so i bought it again and today i go on my library and its missing again and i have screenshots of my purchase history that show the 2 times that i bought that game and this ha...
When plugged it quest 2 flashes oculus logo followed by low battery won’t turn on
When I try to turn on my quest 2 when it’s unplugged it doesn’t respond. When I plug it in it flashes the oculus logo followed by the low battery screen. It will do this constantly and when left to charge for hours no change happens except for it get...
Not being able to even use headset??
So, a couple hours ago my headset fell off my bed face first / camera first? And now it won't go past the switch user continue screen. ( The thing where you can't look around, it's just stuck there and when I get to look around that one screen moves ...
Meta backing away from replacement deal.
Hey everyone, So here's the thing, I live in the UAE and a few months ago a friend of mine gifted me a quest 3, i loved the device and used it for a while until one day suddenly it got stuck on that meta logo rotating loop. I tried everything from re...
Resolved! Boundary moves when opening Home in Meta Quest PC app
Hello.Since I've bought oculus, ten month ago, I have this problem almost always (3 of 4 times): when opening Oculus Home, Guardian(*) has moved to other position.This happened with two sensors, with three sensores, using Windows 7, using Windows 10,...
