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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 54815 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Lost Authenticator and Meta wont respond.

Hello, I had a new phone and lost access to my authenticator thus making my account inaccessible, the email is: (redacted) I contacted meta support 11 days ago and sent in my driver's licence etc as requested, I have heard absolutely nothing back wha...

Pairing PS4 controller with quest 3

Hi all,I have a PS4 controller which I tried to pair with my new quest 3. The headset doesn't find the device despite the fact I tried multiple times to link it with it. Any idea how I could solve it?Also when I try to run a non VR game using cable l...

HDenied by Honored Guest
  • 3629 Views
  • 1 replies
  • 0 kudos

11 year old account

Hi,I got my son a Quest 2 and at the time, I needed to set up a facebook account to get him into the Oculus. Admittedly, I gave an inaccurate birthday on the FB account as he was younger than 13. I had/have no intention of him having a facebook accou...

OPTornado by Honored Guest
  • 404 Views
  • 2 replies
  • 0 kudos

Stability issues with Quest Link

Quest 3.If I use a link cable then the video quality's fantastic but the headset's tracking becomes unreliable. The boundary drifts around, the floor plane slowly rides up to my knees. It's just obnoxious. At its worst the headset just goes black and...

Meta Quest 3 Elite Strap with Battery not Working

So, is the Meta Quest Team going to address this issue?I will be returning the elite battery strap just to see if I got a faulty one, but there are so many people with the same issue. This is unacceptable. Plus their support team is unreachable, no r...

Rift S Software Update Bricked Device

I haven't used my Rift S in about six months. I booted it up today and was prompted to do a software update. Afterwards, the unit was bricked. It says the sensors do not work, despite showing a physical connection. I've tried every port, software upd...

unable to update a PCVR game

my Favorite PCVR game got an update, So I updated it on the oculus app. but it stayed at 0% then it stopped the update and gave me a notification saying "unable to install update, go to the meta quest website for help" And I have the storage to downl...

dbzcat by Explorer
  • 317 Views
  • 2 replies
  • 0 kudos

Mic not working

Ok, so in all my apps my microphone doesn’t work. I have allowed the apps to use my microphone but it will not work. Although my mic works in calls, it does not work in screen recordings, or in game. Does anyone have any suggestions.

Resolved! Quest+ sign up - "Unable to load"

Hi,I'm attempting to sign up to Quest+, but receiving a different error each way I'm attempting to access it.Quest headset sign up.via app store asks for payment details for 1 month trial, then says something along the lines of "Your payment provider...

some games dont open while others do on quest 2

When I try to open Ghosts of Tabor it gets stuck on the loading screen and a popup appears saying "GhostsOfTabor is not responding". If I try to open breachers it just crashes before the loading screen even appears. Other games like Super Hot or Firs...

Rift S audio

Yesterday when I plugged in my Rift S my audio ended up just not working. Everything else would be working perfectly fine besides my audio. It would make weird “tst tst tst” sounds every time I tried to play music or a game. I tried everything I coul...

TinyNiko by Honored Guest
  • 340 Views
  • 1 replies
  • 0 kudos

Recording issues

So when recording I noticed that the barrier would show up in the video, the quest 2 doesn't do this and I can't find a setting to turn that off, it really bugs me when ai want to record a video of just gameplay and the barrier keeps showing in it

APP SHARING : 3 headsets : Quest 2

Hello Fellow VR'ers, I purchased my Quest 2 a few months ago and absolutely LOVE it! So much so, I bought another one for my son (19). After some initial setups, we were able to app share together no problem. Works likes a charm! Now my Daughter boug...

Resolved! GorillaTag Shiny Rocks refund

My son was playing Gorilla Tag and tried to purchase 5000shiny rocks for 19.99. Somehow it purchased these 7 times. There is no place to get a refund. This activity has also locked out my credit card for suspicious activity. How do I get a refund? Wh...

A-RON29 by Explorer
  • 8847 Views
  • 7 replies
  • 2 kudos

How do I start a chat?

I can't believe how long it takes to get help. I've read every link, reply and post related to my issue. WHERE DO I GET HELP??? How do I LIVE CHAT???

What have they done? 😁

I just picked up my quest 2 again after probably five weeks of not using it. I find that it tells me to pick up my controllers when I go to play Arizona sunshine, and then press continue. However, as soon as I try and press continue, it goes it gets ...

Can’t activate free meta quest 3 - 6 months trial

I have bought a meta quest 3 and it comes with a free 6 months of plus.When I tried the bottom on the app it just say ‘unable to load’ ??I just got an email saying don’t forget to use it.when I followed that through, I pressed Free Trial and the. It ...

Quest 3 does not recognize controllers (sometimes)

Every other time my Quest 3 does not recognize the (original) controllers. I can wave the controllers directly in front of my face and press all buttons but Q3 tracks only my hands (kind of useless when at the same time Q3 tells me 'there is not enou...

dedmoin by Protege
  • 7498 Views
  • 6 replies
  • 0 kudos

Oculus will not except pin

My son’s oculus quest 2 started asking for the PIN code. When the correct pin is entered it will not except it. He does not want to do a factory reset and lose all of his games. How do we correct this?

Resolved! No home environment

Ever since i downloaded oculus on my new PC, i am stuck in this white void with a loading button and when i press home, it redirects me back to the white void. On my old PC, i already had my old home environment. During the Oculus Installation on my ...

SnipZ_lul by Honored Guest
  • 7673 Views
  • 8 replies
  • 0 kudos

Elite Battery Strap order ignored

I ordered an Elite Battery Strap for the Quest 3 on September 27th, announcement day. It shipped as scheduled on the 10th, only for UPS to reject the package for "hazardous material inconsistency" (battery defect?). The tracking shows it was returned...

Quest App PC not installing

I'm trying to install the Quest App on my NTFS hard drive but it's not allowing me to download it. I have the right available storage and it's not letting me. I need help on fixing this.

Resolved! Cooling fan

So i got a message saying that my cooling fan stopped working/malfunctioned, i restarted my Oculus Quest 2 after 3-4 days of not using it and i got prompted with the same message. What do i do? Do i take it back and try to get it fixed or just see if...

Meta store broken, impossible to buy applications

Shout out to all developers. There is an ongoing issue with the Meta store. For many users there is a problem with their account; is is causing them to be unable to buy anything from the store. These users have put in various support tickets with Met...

Resolved! Can I buy a game while canceling a refund

I just bought onward, and I just sent a refund appeal, I regret doing that and I’m wondering if I can buy onward again and still get the refund. Basically I will have lost 25 dollars for about 3 days but will I still get the refund even though I tech...

Since last update I cant tranfer big files into the Quest 2

Hello, a couple of days ago I got an update, not sure if this is related to the issue but, I didn't have this issue before.I tried moving some files from the PC to the Quest 2, with the USBC. The transfer goes until 100% and then an error appears.Any...

jp7894 by Honored Guest
  • 905 Views
  • 3 replies
  • 0 kudos

Resolved! Quest 3 Controller Tracking Issues, joystick keep shaking

I just got my Quest 3 from meta 2 weeks ago and I find out my right controller joystick will keep shaking, it only can move up or down even when I turn a circle. I use very carefully and it didn't break or damageshould I replace or repair?Youtube

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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