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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3614 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Right controller wont pair

I recently replaced the thumbstick in my right controller and now it wont go into pairing mode . It wakes up when i push a button but when i hild down the buttons for pairing mode it doesn't do anything

the algorithm of oculus lipsync

Dear Devs,I'm a new learner of deep learning and lipsync,I want to learn the algorithms of lipsync used, could you please send me some reference documentation?Thank you!

HeiHeHeYu by Honored Guest
  • 162 Views
  • 0 replies
  • 0 kudos

Developer mode.

I have created an organization and verified my account to be able to access Sidequest. It will not let me enable developer mode in the app. It just keeps taking me back to "create or join an organization". What am I doing wrong? Unable to enable the ...

display turn off

after prolonged play, the display starts to turn off for a few seconds. I got a new headset. The one I had before didn't do that.

LDS_Hero by Honored Guest
  • 176 Views
  • 3 replies
  • 0 kudos

My right controller

I was repairing my controllers to try to fix stick drift and when I tried to pair my right on it won't connect to the headset or phone app.

theboy136 by Honored Guest
  • 209 Views
  • 4 replies
  • 0 kudos

Low Resolution in Vr

We have an Oculus Quest 2 and we are trying to use if for real-time rendered walkthroughs of houses. The program is Revit with Enscape. While looking in the goggles the resolution is incredibly low and pixelated compared to how the image looks on the...

Forgot Pattern

How can I reset my Oculus? It keeps asking for the pattern and I don’t remember it. Is there any way around this??

Rift S infinitely loading

whenever i try to open horizon worlds from my Oculus Rift S my computer shows the screen inside of the thing, right? but in the headset it's stuck in the loading zone with the infinite grid floor and celing. the strange thing is that it does this wit...

Headset glitching

My sons headset is glitching. It will not even let him log in. He sees everything but the screen just keeps twitching. He did just get a new controller for it. But this was doing it since we sent in the controller. He did reset the head set and did n...

Browser While Ingame Not Working?!

Hey everyone!I recently updated my device to the v50 update, and I'm loving the new features, especially the direct touch feature. However, I've run into a little issue with the in-game browser functionality.According to the patch notes, we're suppos...

Bladerah by Expert Protege
  • 231 Views
  • 0 replies
  • 0 kudos

Problem setting up my Meta Quest 2

Hello, I have problem setting up my new Meta Quest 2. When starting the process to setup the device and pairing with my phone, on my phone it asks to enter a 5 digits code. On the oculus the code that appears is an 8 digit codes. What I'm I supposed ...

My right controller has issues and bugs out of the border

Hey so I’ve recently been playing vr and I had hit my controller on the wall during a heated game of blade and sorcery, and promptly after my controller started to bug out and disconnect and or outright glitch out of the border and I’m wondering if I...

cye_houz by Honored Guest
  • 136 Views
  • 1 replies
  • 0 kudos

Problem with controller. Can’t update it

My right meta quest 2 controller is perfectly intact and has battery; however, I can’t use my controller because it says it’s updating. At the bottom of the screen of the headset it shows the right controller updating and when the percentage gets to ...

haha- by Honored Guest
  • 494 Views
  • 5 replies
  • 0 kudos

Meta quest pro browser not loading

Using the meta quest browser there was an error. Only thing I could do was click the force stop button. Ever since then, clicking on the browser to launch does nothing. I've powered down and powered up, no charge. There are no updates for quest itsel...

Can't add a payment method

I just bought my Oculus 2 yesterday and didn't add the credit card during the setup. I am trying to get it added today so my wife can buy some games but it just gives an error that it can't add the payment. I know the card is fine. Any ideas?

Playing or resuming application with IPhone

I have the Oculus Quest 2 to use with an elderly person. I get the app set up but when I take the headset off to put on them you have to resume or play. The elderly person doesn't understand how to use the controller with the pointer. Is there any ot...

Is this normal?

i was just playing and noticed weird noises from moving my left thumb stick and i check and i see broken plastic cover, is this normal after 1 year of usage?

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Cannot add second account

i have set up a meta account for a second account and when i try to pair the headset for the second account the headset gives me 8 letters to enter but the account is asking for 5 digits. When i follow the help session i can find the 5 digits its req...

Breeben by Honored Guest
  • 183 Views
  • 2 replies
  • 0 kudos

Downlaoding Oculus app

I go to download the Oculus App and it gets blocked from downloading as its not safe, I have everything I know of turned off on my PC and it still happens. Any ideas?

iIMurKZZz by Honored Guest
  • 271 Views
  • 2 replies
  • 0 kudos

unable to start process with pc app downloader.

i am on my 2020 dell gaming laptop with a 2070 and a i7 10th gen. when i am on the download page off the quest 2 and when I click run app it says "unable to start process" I have no clue what this is about. idk if I am doing anything wrong. if I coul...

Controller pairing

When I try pairing my left controller it makes the right controller get paired as the left and my right controller won't pair if I do that

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