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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 67 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! How do I not record/cast passthrough on Quest 3?

I went from Quest 1 to Quest 3 and when casting/recording, instead of showing the B&W breakthrough it would just show a black 'void'. On Quest when in your home UI and switch to passthrough camera the casting/recording will record it as well. I don't...

Child account suspended

My sons account was suspended after I fixed his birthday. I created an account for myself after the fact but can not add his account to mine. How do I get his account unsuspended? No way of calling and talking to anyone. He turns 13 in July, will his...

Tiacris by Honored Guest
  • 5 replies
  • 0 kudos

Unable to click on desktop using Oculus Quest 2

Currently, I have been experiencing difficulty in using my controllers with my desktop. I am able to connect my headset to the quest link, but there is no interaction when it comes to my desktop applications; I simply cannot use my controllers to cli...

kelechi by Honored Guest
  • 1 replies
  • 0 kudos

Live Streaming Floating Window

Hi all,Hope you are all keeping well. Quick question, when you go live on Facebook is there a way to pin or move the floating Live Now window out of the way? Love going live on my Quest 3 but the floating window is so annoying and takes up far to muc...

FPC76 by Protege
  • 4 replies
  • 0 kudos

Resolved! Missing avatar clothing, quest, two

So I used to be able to wear a lot of clothing from the meta store it even allowed me to buy clothing from the store. Now I only have access to the ones that I have previously worn I also cannot change my avatar picture.

Bigposay by Explorer
  • 12 replies
  • 1 kudos

Resolved! Editing the pinned apps on Meta Quest 2

I've been having a frustrating problem. There was a time when they offered a free trial of Ghost Signal: A Stellaris Game. When I went to play it is said my trial was over even though I never played it. No biggie. Their loss. My problem is that this ...

I can’t play Gorilla Tag

Whenever I click on Gorilla Tag to play, the three white dots pop up indicating that the game is loading. But then , I get kicked out back to my home. I have tried deleting and reinstalling the game, restarting the headset, I have even tried factory ...

Lefty-16 by Honored Guest
  • 5 replies
  • 0 kudos

Quest 2 wifi won't authenticate

Every time I try connect to my WiFi, it says authenticating for a while then authentication error, I can't find anything useful for this, I've factory reset my headset, restarted my router and tried to connect through the app but no luck, anyone have...

2nd account can’t access purchased DLC

I am the admin on my headset and have app sharing. I have connected the second account to my headset. HOWEVER even though app sharing is active the second account cannot access any of the DLC (for beat saber as an example). The headset says they do n...

Resolved! Help w/ quest link not connecting

My computer's appearing on the shortcut, it's the same internet, but it's saying not connected. It's been working for around a year now and it just suddenly stopped. Please help.

skippy252 by Honored Guest
  • 1 replies
  • 0 kudos

Right Controller doesn't work

Brought a Meta Qust 2 in December 23, right controller and it worked well but suddenly it stopped. Since then, it has been vibrating a lot and not been visible whilst using, and it only stops when you remove the battery or turn the Quest off. Changed...

Can't get into account with two-factor authentication

I've had a meta account since the company changed the name and didn't have to use an authenticator until a couple months ago when I was locked out of my account because I did not have an authenticator to access the code. Is there a way I can get into...

Asgard's Wrath 2

Hey, When I connected my Oculus Quest 3 I received an email saying I got Asgard's Wrath 2 for free with a link en the email. It says the time limit to download is 14 days. But when I click on the link and sign in (to there is no gift to be ...

Quest 3 battery is pathetic.

Could anyone from support tell me why the Quest 3 battery is so poor? My Quest 3 went from 100% to 5% in an hour and a half just playing VR fishing. Not exactly a system resource heavy title. And that's with a fully charged BOBOVR battery connected t...

Facebook issue

Hey all, my apologies if this is already addressed. It seems my Facebook account was hacked by a fake insta account and I cannot recover it because I am unable to login to the fake insta account. Super frustrating…been a user for 20 years. Anyone els...

Jlemm0n by Honored Guest
  • 2 replies
  • 1 kudos

Resolved! Not Enough Space - But I do?!

So for the past 2 hours I've been trying to set up my new Oculus Rift that I just got, but its been a hassle. Now whenever I run the software the program says, "Not Enough Space The oculus rift need 6.37 gb of storage." Thing is I have a spare 437 gb...

1NeedHelp by Honored Guest
  • 58 replies
  • 1 kudos

Resolved! Oculus Quest won't connect to my PC via airlink

I tried to connect my Oculus Quest to my PC via AirLink, how I normally did in the past, but now my PC shows up in my headsed, but after pressing the blue button "Pair" it turns to a non-clickable dark-blue button "Launch", and absolutely nothing hap...

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Meta quest suspending accout and keeping your money

Meta quest closing down your account is one thing. Imagine how many accounts was closed with money invest worldwide, they literally stealing millions . Meta quest has found a way to steal your money and is not acceptable. A civil suit should be comin...

Madman24 by Honored Guest
  • 0 replies
  • 0 kudos

Resolved! Referral Code not working

I upgraded from Quest 1 to Quest 3 today. A friend send me a referral link so that both of us get 30 € for the shop. However it tells me I can not get the referral. We are both from germany and upgraded quite recently. What seems to be the problem he...

Sleden by Honored Guest
  • 12 replies
  • 1 kudos

Can't add game to wishlist

Sorry if there was a better section but I couldn't find it. When I play a game to test it for a limited time and go to the store to add it to my wishlist, I can't find the option to do so, only to games that I haven't installed/played yet. The same p...

Rafiktc by Explorer
  • 4 replies
  • 5 kudos

Resolved! Quest 3: Layout Utility

Hello, I can't find the Layout Utility App ("Raumplaner") here in Germany on my Quest 3. It should have come with the v60 update but didn't. Now I have v62, but still no Layout Utility App. Where is it?路

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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest