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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

OQ2 Password reset?

Just got my brand new Quest 2, but need to reset PIN to get apps. (I don’t even remember setting a 4 digit pin at any point?).Anyway, to reset PIN, I input my Facebook password a dozen times, plus any other passwords I can think of, plus the newly ch...

Pin/invalid email

I haven't used my oculus for a little over a year, so I forgot my pin. Figured I'd change it but realized it used my old yahoo account, which apparently doesn't even exist anymore. I've no clue what to do now, as I put a good chunk of cash into the g...

TheeOni by Level 2
  • 1 replies
  • 0 kudos

Oculus use

I need to know HOW TO USE THE OCULUS?!? I just got it but am lost!!! No real step by step instructions anywhere

Forgot Password with no email

When I try to login with my facebook account it wants me to merge it with my oculus account which i don't no the password and they don't send an email.

NawagJ by Level 2
  • 3 replies
  • 0 kudos


heyy my handy ist broken and i want to ask if it possible to furnish the vr without a mobille?

oculus link and airlink not working

ive been trying to use steam vr but everytime i try it says "please plug in your Vr headset" and its already plugged in. I tried using the oculus app to connect my link with my quest 2, but that doesn't seem to work either. When I plug in the link it...

ailuroi by Level 2
  • 2 replies
  • 0 kudos

Resolved! Interesting Ban Today:

I got a 4 week ban for calling someone a "Hoodrat" ???The reason stated was "racism".I can't fathom the term "hoodrat" being racist ever... but I'm just trying to make sure the report system wasn't abused or something? Even looked it up, and found no...

Anonymous by Not applicable
  • 17 replies
  • 1 kudos

Windows 11 Driver's

Hey There! When will us receive the windows 11 drivers for Quest 2? It's taking to much time to release it.. Thanks

Resolved! My new games are queued for days

I bought several new games and want to update EchoVR, but when I'm trying to do it, all of them are queues and nothing happens. There are no OS updates in the settings, I've checked it. How can I solve this issue?

AtmanUA by Level 2
  • 2 replies
  • 0 kudos

The Climb

I've completed both tutorials a number of times in addition to climbing Zin and another on the easy level. Why can't I move on to medium levels? VERY FRUSTRATING.

Invalid zip code

Hello I have the error message that says invalid zip code when I try to add a payment method and Ive gone through multiple messages from customer service and they haven't helped me at all. They keep telling me the same suggestions but none of them wo...

How to spend credit

I have a 60$ credit in my account but there is not an option to use the credit when purchasing a game. Any ideas on how to use the credit instead of my debit card?

No games in library

Hey, so a couple days ago my oculus stopped showing my games in my library. My quest also has not been showing most of the basic things in the menu, they either wont load or say "unable to load". All i can do is go to settings. If anyone knows what i...

jwins28 by Level 2
  • 3 replies
  • 0 kudos

Accessibility for users with muscle wasting condition?

Hi there I'm new here I haven't bought an oculus yet as I'm not 100% sure if I'd be able to use it. So I have a muscle wasting condition and have limited movement in my arms/hands I can only move my fingers  However, I am able to move my head well. ...

Not tracking 😳

Help 梁. I’ve had my system for a few days, worked great! Tonight not so much, it’s telling me something like tracking off? I googled a solution. Going to a different room..nope. Turning on and . It is only showing a black room with the three...

I cannot control my desktop with air link

I want to use Air Link to control my desktop because it looks better than Steam VR and ALVR, but I cannot control the desktop from inside my headset. I have updated drivers, updated Oculus, repaired Oculus, reinstalled Oculus, reinstalled drivers, re...

Jaemit by Level 2
  • 2 replies
  • 0 kudos

Oculus Tray Tool - help settings

Hello. I have a request to the experts of the oculus tray tool for help with the configuration.My computer data is: Windows 10 64, NVIDIA GeForce RTX 2060 graphics card, Intel Core i5-1040F CPU 2.90 Ghz, 16GB RAM please help, and it's about the TamSi...

Connecting headset to app

My son was just gifted a Quest 1. They took it to Best Buy before giving it to him to make sure it was in working order. We are not able to connect the headset to the app. It juts keeps seeing "pairing" but never connects. Any tips? Am I missing some...

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