Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Floor calibration issue - Quest 2

I haven't tested this in any games as of yet to see if it actually as an impact, as it was just something I happened to notice, which I swear was not like this the numerous times up until now I've had to re-do the Guardian setup since it seemingly ra...

Oculus Rift CV1 issue on new build

Hello to all,First time posting, 6 years of lurking. I am looking for some opinions and / or past experience with the following. My Rift CV1 has performed for the most part flawlessly for the past 5 years, running on an i7 and GTX 1070. I just recent...

portnoy by Level 3
  • 1 replies
  • 0 kudos

issue with reseting oculus pin

hey has anyone else had the issue where you do not remember the pin you get when you sign up a pin when I first logged into my new Oculus Quest 2 and now I am having trouble receiving emails to reset the pin and I have contacted support however they ...

I do not want to link my Facebook account

I had to upgrade my Account it has been over a year. It made me sign in through my Facebook but this is for my grandson and I do not want my Facebook on his VR for everyone to see. How do I create an oculus account without losing his games that he ha...

Resolved! PC VR game downloads to Oculus Quest 2

I owned the oculus rift 1st generation and I purchased games and downloaded them to my pc and recently purchased a Oculus quest 2. Was wondering why I cant download those games into my quest 2. Would I have to repurchase them or is there a way to dow...

Same issue with refurb unit

keep having the same issue with refurb unit you sent. It work fine and then it goes dark with prompt that Display port is not connected. I switched twice to a different display port and the issue occurs. I see other people are having the same issue. ...

Micro89 by Level 2
  • 3 replies
  • 0 kudos

Resolved! Link Cable

I have a quest 2 and I don't have a type c port on my gpu. I was thinking of getting a HDMI to female type c and plugging the link cable into that. Would that work or would i have some problems?

Weird bug on Oculus Rift

I have been using my Rift for a few years. Yesterday I finally upgraded my GPU from a GTX 970 to a GTX 1070. I used DDU to uninstall my old graphics drivers and installed new ones. All's good. I've seen a huge increase in FPS in desktop games, e.g. G...

LateS by Level 2
  • 2 replies
  • 0 kudos

Feature request for visual accessibility (zoom button)

Hey Oculus Team,i'm one of the many bad sighted gamers out there. My eyes are so bad (< 10% right, < 1% left) that standard glasses doesn't help anymore. For standard displays i can use my magnifiers and binoculars but in VR Headset that's not an opt...

Anonymous by Not applicable
  • 20 replies
  • 7 kudos


My oculus keeps turning to a blank screen each game I play. Is this normal?

Controller not working

Bought a used oculus go tried to set it up previously but the controller would not work. And now I need to factory reset it and don’t know how to get into the other account to do so

wyattjr by Level 2
  • 1 replies
  • 0 kudos

No games on AirLink

Hi I bought some games directly on my quest 2 but why do I no find them in my library on my pc app oculus ? Regards,

J00ke by Level 2
  • 4 replies
  • 0 kudos

Credit card instead of Store Credit

Evening all, Very new to this VR malarkey (purchased 2 Oculus Quests 2 at Christmas) I have £23 stored credit from the referral system and I just gifted Beat Saber to my wife but it used my credit/debit card rather than my store credit. I had no choi...

No response still over a week later!

I posted re buying blade & sorcery on Christmas for my sons new occulus set & it not working I have had no response at all still I refuse to waste £15 on a game then get no customer service support at all!! How do you get away with this? I want this ...

Oculus quest 2 cant load anything

It's fully convected to the internet and a friend could use theirs in my apt. I've rebooted the headset, the router, tried logging out and into the app (which works fine), and even did a factory reset. But all my apps are still just queued and can't ...

Logging into oculus App from new IPad

I have an oculus quest 2 tied to my Facebook account and everything works great. My son has an iPad that he wants to be able to see what I am seeing. When he tries to login to the oculus app I can’t choose my Facebook account I can only see his. Any ...

Sam394 by Level 2
  • 1 replies
  • 0 kudos

Pin/deactivated email

For some reason Oculus wants to use an old email account from 10 years ago LOL even though it says on my profile my accurate up-to-date email address it still insist on saving my 10-year old Yahoo email address and I never created a pin in the first ...

Parental controls

il keep this simple, I would love an app or web address where I can have some simple parental controls over vr. Microsoft, Sony and Nintendo all have this already. Features I would like.Time limits, play hours, connecting to new WiFi spots, access to...

tey272 by Level 3
  • 1 replies
  • 5 kudos


when i try to get help from a worker over at oculus it says chopose your device. but it wont let me press it. i have problemsn with m,y vcontroller because when it moves faster then 2 km/h it turns of because the battery place in it just sucks. Every...

where can I buy left oculus controller?

Where can I buy a left or two oculus quest controllers (1) or some compatible oculus quest controller I am not interested in repairing the controller and I do not see There is no end and the original website of the oculus does not want to help in any...

Chuwdu by Level 2
  • 1 replies
  • 0 kudos

Oculus (quest 2) Hardware Error Question

Sorry if this is worded weirdly, not entirely sure how it all works yet..Whenever I try to launch a game linked with a cord to the headset (plugged into laptop, adapter, cord and then headset) it comes up with the error message 'You have a pending ha...

Oculus Update stuck and won't install?

Hi guys, please can you help, my Oculus Home shows 1 update pending and queued for "Oculus Software Update" for 1.20.02 and for some reason its been there for a week and doesn't download? And it wont let me click the download button?Thanks in advance...

Face covering

Hi, not sure if anyone can help me when I'm playing the VR I can have the headset on for about 30mins and my forehead and cheeks go really red, sore and start to sting I use a silicone covering over the foam, luckily I've never became swollen like so...

Top Kudoed Authors