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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Referral link not working

I got a new quest 2 and I'm a new user. My friend sent me a link to set up my account and device and it never sent referral credit. Why is this happening?

Welcome Screen

Welcome 'name' screen on Oculus. How do i get back to it? It’s the one with Welcome Paula next to Preferences and the sidebar menu with Entertainment, Apps etc

Quest 2 Air Link

Hey guys, I hope someone can help me here. I recently got a Quest 2 for Christmas, and I was looking to use Oculus Link for steamvr, but the connection is stuck on three white loading dots endlessly. I was able to pair my vr to the computer no proble...


I'm trying to use airlink to ink my oculus to my pc. but when i click on pair, it just greys out and doesn't let me do anything except cancel. I have the minimum specs, I'm not sure if my drivers need to be updated, I'm not even sure what drivers are...

Unable to get into Supernatural again

This is about the third time since I’ve had oculus where I can’t get into Supernatural because it doesn’t recognize my password. I only have one password. I had problems with Internet this morning and I finally connected now it doesn’t recognize me i...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

App sharing accross two Oculus Quest 2

Hi all, I have purchased two Quest 2's for my children and am having trouble with the app sharing feature. I have set both devices up with my profile as primary and have logged my children in as guest account on their headsets. I have purchased a gam...

DarJEvs by Level 3
  • 3 replies
  • 1 kudos

Compositor frame drops

Hey, currently having issues with constant frame drops caused by the compositor. SteamVR runs at 120hz flawlessly however the debug tool shows massive frame drops. Any help would be appreciated, thanks.

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Anonymous by Not applicable
  • 0 replies
  • 0 kudos

I need help with something.

I got an Oculus quest 2 for Christmas and it works fine by its self. I tried to hook it up to my computer so I can play the VR games I got on steam. Whenever I get it to connect it loads then drops to like 1 fps and I can't do anything. I don't know ...

Problem with crashing in Link

I'm having an issue with my oculus quest 2 crashing in the oculus link. SteamVR works great in the link, as well as games I can run natively, but anything I try to launch through the oculus desktop app in the link (wired or air) it either crashes ins...

Quest 2 multiplayer games

Whenever I go to connect to multiplayer on beat saber it will seem to just time out and go to the main menu. I cannot connect to VRChat at all it errors out and won't connect.I have a strong steady internet connection with NAT set to Type 2.Please he...

Oculus Quest manufactured date being 2020/06 having a defect

My Grandson called me yesterday about a” black screen issue” on his Oculus Quest headset, S/N ,Box, Manufacturer’s date 2020/06, and unit S/N and was told it would be replaced because it’s defective. His grandfather bought it and no longer has receip...

Glitch on big screen

Hello everytime I go onto the big cinema screen in my oculus quest 2 I can't watch the whole film as it glitches it just stops and the 3 dots appear about every 2 seconds?.

Pairing to app

I cannot pair my oculus 2 to the app, but it is connected to my phone via Bluetooth

Cjr99 by Level 2
  • 1 replies
  • 0 kudos

PC doesn't recognize Quest 2 using Air Link

When I try to use Air Link to connect to the Oculus App on my computer, it specifically says that my computer cannot recognize or find the headset, and says I need to plug it in despite using Air Link. I am not sure what to do in this situation I hav...

Friend invite

Ive invited my colege to oculus.He used my link and accepted the invite but he has not recieved his 60€ and that was days ago.he reclicked today to see if we did something wrong. And it infact shows that hes reffered by me.@freddy123 is my friend. We...

I sent a gift to the wrong email

So I sent my dad a birthday present for the vr, sent it to the wrong email as a gift and I've tried to refund it multiple times but to no avail, oculus support is dreadful and dosent help, nor even lists my simple issue. Is there a number I can call ...

Payment method

Hi I’m having trouble with my payment method and I’ve seen that I’m not the only one, can someone tell me how to fix this?

alexpii by Level 2
  • 1 replies
  • 1 kudos

5-digit sync code should be included in settings

I want to pair a 2nd users phone to our Oculus Quest 2... but there's no way to get the 5-digit sync code again without doing a factory reset. There should be a way to find the code again without doing a factory reset. In the "about" section of "sett...

Payment trouble

Hello, My son had 2 Visa gift cards he put on his Oculus account. One has $18 left and the other $25. The game he wants is $32. It won't allow to use up one card and the remainder on the other. Is there a way to do that? I can't add more money to tho...

Headset will not connect with cable to PC?

I have two Quest 2 headsets. I am trying to add music to both. The first one I plugged into my PC using the cable and the headset asked for "permission" to connect to computer. Once that was done the Quest 2 showed up as a "drive" on my desktop and I...

Referral credit

I sent my brother a referral link because he decided to buy a Quest 2 in a local store so he would receive the $30 credit. He created a Facebook account because he didn’t have one & used the link then created a profile. But it didn’t seem to work cor...

pain for a game not showing in oculus app

i bought beat saber on the oculus quest 2 and when i go in the oculus app it's not in my library so i searched for it and it said i had to buy it again so i checked my purchase history then it says i bought DLCs for it but not the game pls help.

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quest2 5 digit code

My Wife made a account on my quest 2, but when she tries to link her phone, so I can watch her it says her phone needs the the quest 2's 5 digit code.

Oculus headset

When I went to look at the headset for my 5 digit code, there was no code only the oculus symbol. Now only the symbol remains and can’t exit out or get anything besides the big o in the headset

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