Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Update froze

My Oculus Quest2 stalled while updating a game. It has been 1/3 through the update for the last week without progress. Due to that, it isnt letting me update or play other games requiring an update. I have been unable to find a pause or cancel update...

Link cable not detecting

i got a quest 2 for Christmas, along with a third party link cable with a usb 2 on one end along with a usb 3 on the other. when i go to use the oculus pc app to connect my quest 2, it wont detect a connection. on the actual quest, it brings up a pro...

tjmen25 by Level 2
  • 5 replies
  • 1 kudos

One Account multiple quest 2 headsets

My sons each have their own Quest2 headsets and iphones with the apps loaded.My one son is trying to view his videos but is unable to view due to oculus not connecting to phone.Bluetooth finds the device but the app doesnt sink the device.Please advi...

Installing Oculus Software in a folder on D

Install the Oculus PC app on a different system drive So the above link on a Oculus support page showed me how to install the Oculus software on a different system drive. In my case I wanted the D drive. The below command worked, but it wants to inst...

can't change email address

Hello,I have updated my email address for my Facebook account with my computer and now I have to log in again to use my Quest 2. The problem is that on the connection page, my old email address is already filled and I can't change it. The field is bl...

Mioufou by Level 2
  • 3 replies
  • 1 kudos

Oculus Cloud Backup for Oculus Go

There is the cloud backup feature for other Oculus devices, but not for the Oculus Go. This would be a great feature as when I was trying to resolve a casting problem on my Oculus Go, it required a factory reset, which would wipe all my data saved to...

Quest 2 - White Screen on Boot, recently purchased.

Good afternoon,On Sept 18th, 2021, I purchased my first ever Oculus 2 Quest and Oculus Quest 2 Elite Strap and Carrying Case Package. This is my first ever VR headset, so I've paid careful attention to the guidelines and directions for optimal device...

Quest 2 controller battery

What are the specs on the stock battery that comes in the oculus quest 2 controller. Looking for all the specks voltage weather uts a wh or ah.

Oculus Quest constantly freezing/crashing.

I cannot use it one time without the Quest freezing/crashing, it always happens in the home screen. The menu disappears or partially appears but frozen, I wait and nothing. The only thing that work are voice commands but just audio (no visual), and t...

dreemr by Level 2
  • 3 replies
  • 0 kudos

Cant download any games

hello I've been trying to download games on my rift but every time I try I get a notification saying "sorry, we couldn't install (game name)" I've tried many things to fix it but nothing has worked

mmossy by Level 2
  • 2 replies
  • 0 kudos


Hi, Day 1 of owning a oculus quest 2 and one of the controllers has a sticky button!! I have spoke to the seller and they are going to exchange the whole thing.My questions arehow do i delete all my info off the headset ?And when the new one comes wi...

L0gst55 by Level 2
  • 1 replies
  • 0 kudos

Take's forever to download beat saber

I have just bought my oculus quest 2 yesterday. I bought beat saber and went to the library to check the installation progress, it was not even downloading. Today i woke up and it was on only on 37mv out of 834mb. I tried restarting my oculus and it ...

Oculus Quest 2 only works when plugged in

I received my oculus quest 2 yesterday as a gift for Christmas and upon turning it on it lagged both audibly and visually when disconnected from the charger, the quest 2 functions perfectly when connected to power, but becomes extremely laggy and mak...

Prepaid visa on PayPal didn’t work

Hello, I currently got a prepaid visa for Christmas and I wanted to put it on PayPal to buy games, and when I tried to use PayPal to buy said game, it charged me on my debit visa. I got mad and put in a refund request. After a few hours, I came to te...

An app on my Oculus Quest 2 has been updating for a week

Recently Rec room on my quest 2 started an update and hasn't stopped for about a week. The app keeps saying that the update is installing but it's been that way and it hasn't fully installed. I'm not sure what to do as I've tried to find a way to can...

Resident evil 4

I’m new to gaming VR & resident evil can anyone help please - when you shoot anyone or a bird a blue or red light comes out I know I need to do something with the light but don’t know what or how 路‍:female_sign:

Dobxdeb by Level 2
  • 0 replies
  • 0 kudos

If It's Not One Thing, It's Another...

I'm using my Oculus Quest 2 to play VR games via Steam using the link cable. I have bought various titles during the Steam winter sale, Skyrim VR being one of them. Performance is absolutely ludicrous. One minute it works perfectly, the next time it'...


UHM, i like using vr but i swear after i use the vr idk why but i cant use computer audio. i wonder if i have to unplug the vr or if i just shut it off but i do end up shutting it off and i still cant hear it. i wonder if i have to delete the vr audi...

Games bought on phone not showing up on pc

Hi, I bought beat saber and super hot on quest mobile app to play on the quest 2 but when I log on to my pc I cant find those games I have bought on the pc oculus app. Any one have a solution.

Are gift cards an option?

I'm looking to give my brother-in-law a gift card to purchase apps/games for Christmas, but I don't see how this is an option. Any work around you have found to gift Oculus games?

Incorrect program purchase

Hello, I accidentally purchased a game for the wrong thing. We have oculus 2 and I paid for a game for rift rift. I did not realize that could happen. How can I get a refund so we can purchase on the correct device?

airlink load 3 dots

everytime i try airlink my screen goes black and 3 white dots appear and nothing loads ive waited for over an hour! help lol

Resolved! Three Black Dots? Please Read

TL:DR toward the bottomI'm gathering info to work on this. I'm sore to be out 400 and until I get the money for a new vr headset this will be my new game.Here are my suspicions, after digging around the logs personally and comparing with issues found...

Sku77s by Level 4
  • 18 replies
  • 3 kudos