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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Bootlooping + possible battery problem

So my quest 2 started bootlooping and I couldn't even open the boot menu by holding the power and volume button, but as soon as i tried to ask here about this it suddenly turned on but turned off and I noticed the power light flickering and when on 0...

Flufshy by Honored Guest
  • 336 Views
  • 1 replies
  • 0 kudos

Can't find add-on

I purchased an add-on for Walkabout Mini Golf but can't find it in the app.

Buttser by Honored Guest
  • 483 Views
  • 3 replies
  • 0 kudos

Resolved! WIFI connected but suddenly there's no internet

About 8 months ago my meta quest 2 stopped connecting to any WIFI networks. It worked perfectly fine before!Things I tried:Factory reset through mobile app and normally, connecting to mobile internet with VPN on and off, restarting, leaving that prob...

Cannot Get Into My Account

Hello everyone, im working for a company and we got 4 Meta Quests 2 we wanted to use for an event. We have not used the VRs since beginning 2023 and when setting everything up it wanted me to go to meta.com/device to put a 8 digit code in. Unfortunat...

oculus quest 2 shuts down by itself

Oculus quest 2 after a few seconds of inactivity (for example when watching a movie) oculus turns off. I changed the automatic shutdown setting to 4 hours but it continues to turn off after a few seconds.

Pin won’t work

Pin wont reset and can’t buy any games tried all the usual things and still not working! Please help because I’ve tried everything

Quest 2 disconnects immediately after connecting

I’ve been trying to use my Quest 2 with my laptop, and so far have had little success. The connection process I usually goes as follow: I have the Meta link app running on my laptop and I connect my headset with the link cable. I then get a prompt I....

Meta Quest Link app wont update

every time I go to update it, it goes through then I click update it updates but then says sorry something went wrong after the update went. what should I do to fix this?

Aquapfp by Honored Guest
  • 3558 Views
  • 6 replies
  • 0 kudos

Remote desktop app keeps crashing on my laptop

The remote desktop app keeps crashing on my laptop, it connects for a second or two and then the app closes/crashes and I see a message on my meta quest 2 headset that "a remote device was disconnected." How to resolve this?

Nats2025 by Honored Guest
  • 1110 Views
  • 5 replies
  • 0 kudos

QUEST 3 STUCK IN BOOT AFTER FACTORY RESET

I had some controller issues that was fixed with a factory reset. It worked fine again for 2 days. Then I got stuck in boot with a message about Lost Tracking. The varies advice about cleaning the sensors checking the controllers didn’t work so again...

Lost Two Factor Authentication Codes

Hi, I'm using another account I've made. I've lost my two factor authentication codes on my other account and am unable to login.Is there someone who can help me recover my account? Thanks

Chrisyo94 by Honored Guest
  • 1198 Views
  • 5 replies
  • 0 kudos

My friends are not appearing in game.

Hi there seems to be a solution for this only the link you are referring to isn't working. Would you be able to post it again? My sons kids account is now locked out from playing with friends and he can only play with strangers. That's the opposite f...

Schermafbeelding 2024-07-21 074710.png
Mafootje by Expert Protege
  • 936 Views
  • 6 replies
  • 0 kudos

Bought Apps want me to rebuy them

Ive been the only account on my quest 2. Ive had it since 2021. After trying to update my profile picture and met with an error. I backed up the data to cloud and reset the headset hoping that would fix. It did not fix the update profile picture and ...

Resolved! Wifi can't obtain IP adress

When I turn on my vr it says that I don't have any wifi, but when I go to the wifi settings it says "obtaining IP adress" for around 5 minutes, but after that it says that it failed to configure it. This only happens to the main wifi and not to any o...

Quest 3, Airlink Avatar Creation "Network Connection Issues"

Hello I have an issue where when playing games on Airlink, Meta does not use my avatar from when I am playing native games on the quest. I figured I would just make the same avatar again but every time I go to edit avatar in Airlink I get "network Co...

DemBuns by Explorer
  • 1705 Views
  • 12 replies
  • 0 kudos

Playing while charging Quest 3

Hello I had the opportunity to order and receive the product when it was first released. I have been using the product for a long time and I have serious questions about charging. I usually use Quest 3 as a PCVR because I play racing simulations. It ...

Store sales and referrals not working for me

Hello guys, I'm a week into being on the meta quest ecosystem. Evrysingle referalls I try never gives me a discount, even ones that are shared in minute or two, they never work and I've already bought apps full price thinking the reduction would happ...

Resolved! Is using a drone with vr possible?

Hey! So me and my dad is thinking of buying Meta Quest 3, however we are wondering if it is possible to connect this VR Headset to the Chasing Dory underwater drone? Ive never used quest headsets and dont know much about it. I was thinking casting th...

odhuk by Honored Guest
  • 1815 Views
  • 1 replies
  • 0 kudos

Resolved! Very poor customer support for such a profitable company

We contacted support on June 28th and opened case #[redacted] to troubleshoot our Quest 2 that will no longer connect to a PC via Air Link. We proceeded to spend 2 hours troubleshooting via chat with multiple delays on the agents side and provided 2 ...

brentc108 by Honored Guest
  • 1193 Views
  • 8 replies
  • 0 kudos
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