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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Bootlooping + possible battery problem

So my quest 2 started bootlooping and I couldn't even open the boot menu by holding the power and volume button, but as soon as i tried to ask here about this it suddenly turned on but turned off and I noticed the power light flickering and when on 0...

Getting multiple fatal errors while using Quest Link on Meta Quest 2

Hi, It's been a few weeks since I last used Quest Link; before, it was working perfectly, but now, I keep running into errors that force the link to shut down completely every few minutes. I have the console open, so I can see that they are error cod...

I cant pair my new phone to my already existing account on my oculus

I got a new phone with and I had to log back into oculus but for some reason it wasn't paired on either one of my accounts. And it says “look in headset for code” but it wont show one in the headset.

Can't find add-on

I purchased an add-on for Walkabout Mini Golf but can't find it in the app.

Resolved! WIFI connected but suddenly there's no internet

About 8 months ago my meta quest 2 stopped connecting to any WIFI networks. It worked perfectly fine before!Things I tried:Factory reset through mobile app and normally, connecting to mobile internet with VPN on and off, restarting, leaving that prob...

Cant pair headset. When i check device info says state is locked

So I've had a quest2 for a couple years now. I didn't see there was a age verification before march and it locked me out. It says in the headset i have to june 22nd to update but I did. I updated my info and it says my account is good to go. But it k...

Contractors showdown

I have bought the game and can see it in the quest 3 library but won't start?

I have "Pistol Whip" PC VR version and "Get" button on Quest version page, but button doesn't work.

I have "Pistol Whip" PC VR version and "Get" button on Quest standalone version page, but button doesn't work.Due to this, I can't download, assign or buy the game again... When I try via a web browser on a PC, nothing happens - loading gif appears o...

Resolved! Issue with Country Selection for Warranty Replacement (Should be Germany)

Hi everyone, I have a Quest 2 and I know that under warranty, you can order a replacement controller for free if it breaks. However, on the warranty page, the country is set to France by default, which is incorrect for me, and I can’t find a way to c...

Cannot Get Into My Account

Hello everyone, im working for a company and we got 4 Meta Quests 2 we wanted to use for an event. We have not used the VRs since beginning 2023 and when setting everything up it wanted me to go to meta.com/device to put a 8 digit code in. Unfortunat...

My oculus quest 2 is charging very slow.

The quest two is supposed to take an hour to an hour and 30 minutes to charge but my oculus is taking up to two hours to two hours and 30 minutes to charge

oculus quest 2 shuts down by itself

Oculus quest 2 after a few seconds of inactivity (for example when watching a movie) oculus turns off. I changed the automatic shutdown setting to 4 hours but it continues to turn off after a few seconds.

Pin won’t work

Pin wont reset and can’t buy any games tried all the usual things and still not working! Please help because I’ve tried everything

Quest 2 disconnects immediately after connecting

I’ve been trying to use my Quest 2 with my laptop, and so far have had little success. The connection process I usually goes as follow: I have the Meta link app running on my laptop and I connect my headset with the link cable. I then get a prompt I....

Meta Quest Link app wont update

every time I go to update it, it goes through then I click update it updates but then says sorry something went wrong after the update went. what should I do to fix this?

Remote desktop app keeps crashing on my laptop

The remote desktop app keeps crashing on my laptop, it connects for a second or two and then the app closes/crashes and I see a message on my meta quest 2 headset that "a remote device was disconnected." How to resolve this?

QUEST 3 STUCK IN BOOT AFTER FACTORY RESET

I had some controller issues that was fixed with a factory reset. It worked fine again for 2 days. Then I got stuck in boot with a message about Lost Tracking. The varies advice about cleaning the sensors checking the controllers didn’t work so again...

Resolved! Gift card error "Something went wrong. We're working on getting it fixed as soon as we can".

I got a gift card and went directly to redeem it at https://secure.oculus.com/redeem-code/. I have got message "Something went wrong. We're working on getting it fixed as soon as we can." Who do I contact to get my gift credit to my account?

Lost Two Factor Authentication Codes

Hi, I'm using another account I've made. I've lost my two factor authentication codes on my other account and am unable to login.Is there someone who can help me recover my account? Thanks

Resolved! Purchased a Quest 3 today and do not have Asgard’s Wrath 2

Hello!I purchased a Quest 3 today, and whenever I got it loaded up, it worked fine and I saw Asgard’s Wrath 2. I ended up seeing after a few minutes that the device already had someone logged in. I removed the account via the directions of Factory re...

My friends are not appearing in game.

Hi there seems to be a solution for this only the link you are referring to isn't working. Would you be able to post it again? My sons kids account is now locked out from playing with friends and he can only play with strangers. That's the opposite f...

Bought Apps want me to rebuy them

Ive been the only account on my quest 2. Ive had it since 2021. After trying to update my profile picture and met with an error. I backed up the data to cloud and reset the headset hoping that would fix. It did not fix the update profile picture and ...

Resolved! Wifi can't obtain IP adress

When I turn on my vr it says that I don't have any wifi, but when I go to the wifi settings it says "obtaining IP adress" for around 5 minutes, but after that it says that it failed to configure it. This only happens to the main wifi and not to any o...

Virtual Desktop Streamer 1.32.9 won't stop warning about RTSS despite the settings not to remind me!

Hi there! I am currently having a small, non critical, issue with VD on my PC. The VDS function to warn the user about "potentially incompatible issues" is kinda interfering with me since the update from 1.31 to the latest version (1.32.9). I am usin...

Quest 3, Airlink Avatar Creation "Network Connection Issues"

Hello I have an issue where when playing games on Airlink, Meta does not use my avatar from when I am playing native games on the quest. I figured I would just make the same avatar again but every time I go to edit avatar in Airlink I get "network Co...

Playing while charging Quest 3

Hello I had the opportunity to order and receive the product when it was first released. I have been using the product for a long time and I have serious questions about charging. I usually use Quest 3 as a PCVR because I play racing simulations. It ...

Store sales and referrals not working for me

Hello guys, I'm a week into being on the meta quest ecosystem. Evrysingle referalls I try never gives me a discount, even ones that are shared in minute or two, they never work and I've already bought apps full price thinking the reduction would happ...

Resolved! Is using a drone with vr possible?

Hey! So me and my dad is thinking of buying Meta Quest 3, however we are wondering if it is possible to connect this VR Headset to the Chasing Dory underwater drone? Ive never used quest headsets and dont know much about it. I was thinking casting th...

Resolved! Very poor customer support for such a profitable company

We contacted support on June 28th and opened case #[redacted] to troubleshoot our Quest 2 that will no longer connect to a PC via Air Link. We proceeded to spend 2 hours troubleshooting via chat with multiple delays on the agents side and provided 2 ...

Resolved! No Response About Age Verification

Hi Meta I sent my id to verify my age and it's been a lot more then the 2 days