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Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Multiple Quest 2 sets

Hi all! Hoping you can help me. I bought two of the Quest 2. When I set up the second Quest, I created a separate account for him. Was that wrong? If so, can I change it? We want to be able to share the apps we buy. Also, can we play simultaneously? ...

Cant make my kid an account

How do I add an account for my child so my experience n his experience r different.

Resolved! Can an owner of a quest be referred to buy a new one?

I have 3 questions1. Can an owner of a quest accept a referral to buy a new one?2. Can the owner of a second hand quest send a referral?3. Can an account accept a referral if that account is a secondary account on a headset?

Left Quest Pro Controller Not Connecting and Is Stuck on Blue Light

I’ve gotten my quest pro controllers about a month ago to play with my meta quest 2. They were working fine until I lightly hit my left pro controller and it suddenly disconnected with a blue light stuck on it now. It now keeps trying to connect but ...

Pausing downloads from Oculus store turns into cancelling download

Does anyone know why whenever I pause a game that's downloading from the Oculus store, the game restarts the install from scratch?If the Internet goes out as well, the download will cancel completely, forcing me to restart it. Normally, the Internet ...

Credit in account in euros

I can’t use my credit as it’s in Euros. I am based in the UK and needs to be in pounds.

Resolved! Meta Account Authentication for kid's account

I got a notification to say that my met account was going to be terminated. If I didn’t authenticate my account it then said to Send the link to a parent I send it to the parent and when they click on it, it won’t load they’ve tried dozens of times i...

Store Sale

Pavlov Shack is on sale, but the sale is only 15% off. Through a friend referral I could get a 25% off, but the store doesn't allow to use promocodes during sale, and thats unfair. I don't really wanna wait until the sale is over to buy it... Is ther...

Resolved! Promo code issue

How do I use the promo code on a game?I look for a button or something and nothing is there

impossible de me connecter à l'application oculus

Bonjour, j'ai réinitialisé mon pc et avant ça j'avais réussi à me connecter normalement et là impossible de me connecter. L'interface n'est plus la même est impossible de me connecter rien ne marche je ne sais vraiment pas quoi faire car c'est l'appl...

Why casting is not allowed to non-admin user?

I have my primary account and family members' accounts added to quest-2, it looks like only the primary(admin) account is allowed to cast. This makes for a boring experience for users that are not playing. I tried to make it work but noticed:- There ...

spherical render for vr in oculus guest 2

Good morning, I'm an interior designer, I use quest2 to show clients my projects that I create with corona render.until the latest firmware updates I was able to see my contents perfectly in panoramic and stereo mode using spherical images created sp...

Where have all my games gone!

Finally updated to meta account but everything I purchased is gone! tried to reach out to support and no available representatives! you know what I have paid for just put it on my account. Reluctant to make any further purchases if they are just goin...

My Quest 2 is brand new and keeps turning on and off

it keeps turning on and off what do I do ??I’m thinking it’s defective. 

Oculus quest 2 Wont pair to pcvr

Hello i recently got back for playing on my quest 2 and i tried to connect my VR as usual and i found out that i couldnt connect it via air link. the vr shows my pc but as soon as i click pair it will just show the lunch button on gray. i have tried ...

Quest 3 not connecting to PC for PCVR

How frustrating is it to drop 500$ on a Vr headset because you’re excited to get the pcvr experience just to have problem after problem with it. The headset on its own is ok, it does what it was designed to do although battery life sucks, I wanted to...

Meta 3 Controller Tracking

Just got a meta 3 for Christmas. The left controller mid game started shaking all over the place. I tried to unpair and re-pair it. I tried to factory reset the headset. Same tracking issue. Any other suggestions?

Quest 2 Elite Strap with Battery No Longer Works

Hi I had this oculus quest 2 elite head strap with battery for about like a year now since I got it for Christmas. It was working for a while until like around 2 or 1 month ago it stopped working out of nowhere, I tried leaving charging for hours but...

RIDICULOUSLY SLOW DOWNLOAD SPEEDS, SLOWER THAN DIALUP w/AOL

I understand im not the only person having this issue but I expect, as do many others, to have something done here! I can't even download games from my quest 2 onto my quest 3. It takes at least a day to download 1 g's!! A day! I can download *Bleep*...

Can someone help me?

When I try to hook up my meta account, it simply doesnt work, I put in the code on work.meta.com/devices, like it says, I put in the code, and then it asks for my email. it put it in, but it says It looks like there isn't an account associated with t...

Resolved! Email addree

Can I use same email address once I have deleted my old account

National Geographic does not work

I am new to Oculus. The first game purchased is National Geographic VR. When turning on the game the first thing I see is yellow arrows moving in the same direction. And a figure pole and footprints in a circle and that's it. I've tried using the con...

Controller issue

VERY SERIOUS ISSUE. for Me..So I was going to play some games today then it was getting slow and stopping me from moving forward so I did a clean "i cleaned it somewhat good" then I tested it and I couldn't even move at all!! And it wouldn't stop "fl...

Gift card redemption page is not linked from website menu like it used to be.

This is more of a bug report than a support request. I purchased a Quest gift card for my mom for Christmas but she asked me for help redeeming it because she couldn't figure out how to do it. When I attempted to help, I encountered several problems....

Resolved! Yellow artifacts

Morning all! And happy new year!I got home today, pulled on quest two out of the draw and bam, yellow artifacts that look like a kid in paint has just smudged the screen. shows up on loading screen when rebooting, and on everything else. both eyes ha...

Wrong password when it's correct

Good new year to you all.I have a rift (not S) and when I try to log in it keeps saying wrong password or email. i have changed my password and still wrong password. I can log in to the website with no prblems I have not played for half a year and wo...

quest 2 crashes when camera app is opened

ok so basically i live off of streaming, and i just wanna cut to the chaseeverytime i open the camera app, it just loads for a little bit before everything goes ghost and the whole menu dissapear. and i spam the home button but nothing happens. click...

Referral credit missing

My friend got the quest 3 for Christmas and I have the quest 2 for over 2 years now and when I sent him my referral link for the credit we never got the credits

Cannot access purchases after factory reset and creating Meta account

I have 3 Oculus devices: Oculus Rift, Oculus Go, and Oculus Quest 2. I have not used them for approximiately a year, and now I want to use my Quest 2 again. Since the last time I used the device it is now a Meta Quest 2. I originally made purchases a...

Controller will not power on

My left controller will not power on. I have changed the batteries and made sure they are in the correct position and it still won’t power on.