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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Error Performing Query - Facebook Login on Quest 2

Hi all, Just tried to log into Facebook on my quest 2 but even after changing the password and waiting 2 days for potential server side issues to resolve, I'm still receiving an "Error Performing Query" message, when trying to log into my account. I ...

Anonymous by Not applicable
  • 9 replies
  • 2 kudos

Oculus Quest 2 wont power on - 20 sec does not work

We have a brand new Quest 2. Used it for about 30min. Put it down on sleep, plugged it in to charge and after about 3hrs it will not wake up. We have tried the multiple button fixes out there. 30 sec power hold both plugged in and not. 30sec power an...

Oculus quest it working

My oculus quest will not load anything. My library does not show. The store won’t load either. This has been going on for at least 2 days

Oculus Rift Controller keeps saying low battery

I haven't used the Oculus in a month and then today the controller was not working so after figuring it out for around 10 minutes, it worked but everytime I turn it on it shows a notification of low battery on left toucher and turns off.I can't use m...

Error performance query

I have had no issues with my oculus since I got it and now I have connected to a different Wi-Fi connection it asks me to log back into my Facebook and when I go I get “error performance query” I have changed my password and I done everything I can t...

stuck in the pairing mode

I am trying to pair my headsets to my phone. I get as far as enter the code on the screen, so I enter it and my phone keeps searching for the headset till it eventually says we can't find it. How do we solve this problem?


Cant play games I purchased or search

Rift CV1 senors - can they die suddenly?

OK, so this kit is not now supported but the games I have played have been great (last was Lone Echo II a couple of moths ago). Just got the kit out again and one of the (2) sensors seems to have died. At first I didn't notice but one hasn't been det...

Reset oculus pin and now it doesn’t work.

I’ve contacted support and they have provided me with insight that they have a problem with no current solution or way around it, Its been 4 days with no update or possible way around. I reset my pin for my new quest and now I cannot purchase any gam...

C0RBZVR by Level 2
  • 0 replies
  • 0 kudos

i accidentally used my brothers facebook account and not mine

So i have badly messed this up but i have accidentally used my brothers facebook for my quest 2 sign in, i have since created my own, i have bought 3 games on my brothers account and i don't know how to make it so i'm using my account for the quest a...

XLHinVR by Level 2
  • 1 replies
  • 0 kudos

Will I lose my store credit if I factory reset?

My eldest registered the quest 2 for his brother using his Facebook account on his phone. I want to factory reset so it’s on my phone etc, but I’m worried in case he loses the £50store credit he has only just gotten?

Additional funds

Do I get some money that comes with the oculus to spend on games if so how much and how do I activate it?

Flashing O sign

hello, I have an issue that my oculus keeps having the white flashing O and then you have the uploading sign with the green processing bar at the bottom, then back to the white flashing O. Tried to reset several times but no joy. Please can you urgen...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Can admin cast to secondary accounts?

I've searched for this EVERYWHERE, but I'm getting nothing. I want to add a secondary account to the family Oculus but my dad wants to be able to cast my screen through the admin account because me and my siblings are known to cause trouble. Can the ...


I purchased the oculus 2 and it worked for two days and now not working. Is there a way to return it . We have try the restart and it is still not working. I would like to get another one because we purchased two for two kids.

Unable to find "Change Oculus password" in mobile app

Recently I got a Quest 2 for Christmas, and I'm currently hooking it up to my laptop via a link cable to try it out. I forgot my password to use the Oculus PC app, but I'm logged in on my Oculus mobile app. I was gonna try a password reset via e-mail...


Pin number

How do generate a PIN number? I've tried to go to forgotten pin but my password doesn't work when I try to reset pin. Where do I generate it in the first place?

flickering on some menu maps

I have used my oculus quest 2 for about 2 months now and have been seeing weird flickering on signs, buildings, and other background items. Is this for everyone or is this some type of glitch?

Changing email

Hello I have just set up my oculus up through my Facebook but Facebook had my old email which I can’t get in to ,so I can’t access my passcode or purchase any games ,I have change email on Facebook to my email what is active and I use now , which is ...

Niall14 by Level 2
  • 6 replies
  • 0 kudos

Right controller not workig

He)lo, my right controller has been a working since I got it but just now, it says "right controller won't connect, contact support.

£50 store credit not working

Purchased the OQ2 on the 26th November. Paired, activated and linked on the 25th December and no free £50 store credit showing in my payment method menu. Any suggestions? Thanks

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