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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 disconnects immediately after connecting

I’ve been trying to use my Quest 2 with my laptop, and so far have had little success. The connection process I usually goes as follow: I have the Meta link app running on my laptop and I connect my headset with the link cable. I then get a prompt I....

Meta Quest Link app wont update

every time I go to update it, it goes through then I click update it updates but then says sorry something went wrong after the update went. what should I do to fix this?

Remote desktop app keeps crashing on my laptop

The remote desktop app keeps crashing on my laptop, it connects for a second or two and then the app closes/crashes and I see a message on my meta quest 2 headset that "a remote device was disconnected." How to resolve this?

QUEST 3 STUCK IN BOOT AFTER FACTORY RESET

I had some controller issues that was fixed with a factory reset. It worked fine again for 2 days. Then I got stuck in boot with a message about Lost Tracking. The varies advice about cleaning the sensors checking the controllers didn’t work so again...

Resolved! Gift card error "Something went wrong. We're working on getting it fixed as soon as we can".

I got a gift card and went directly to redeem it at https://secure.oculus.com/redeem-code/. I have got message "Something went wrong. We're working on getting it fixed as soon as we can." Who do I contact to get my gift credit to my account?

Lost Two Factor Authentication Codes

Hi, I'm using another account I've made. I've lost my two factor authentication codes on my other account and am unable to login.Is there someone who can help me recover my account? Thanks

Resolved! Purchased a Quest 3 today and do not have Asgard’s Wrath 2

Hello!I purchased a Quest 3 today, and whenever I got it loaded up, it worked fine and I saw Asgard’s Wrath 2. I ended up seeing after a few minutes that the device already had someone logged in. I removed the account via the directions of Factory re...

My friends are not appearing in game.

Hi there seems to be a solution for this only the link you are referring to isn't working. Would you be able to post it again? My sons kids account is now locked out from playing with friends and he can only play with strangers. That's the opposite f...

Bought Apps want me to rebuy them

Ive been the only account on my quest 2. Ive had it since 2021. After trying to update my profile picture and met with an error. I backed up the data to cloud and reset the headset hoping that would fix. It did not fix the update profile picture and ...

Resolved! Wifi can't obtain IP adress

When I turn on my vr it says that I don't have any wifi, but when I go to the wifi settings it says "obtaining IP adress" for around 5 minutes, but after that it says that it failed to configure it. This only happens to the main wifi and not to any o...

Virtual Desktop Streamer 1.32.9 won't stop warning about RTSS despite the settings not to remind me!

Hi there! I am currently having a small, non critical, issue with VD on my PC. The VDS function to warn the user about "potentially incompatible issues" is kinda interfering with me since the update from 1.31 to the latest version (1.32.9). I am usin...

Quest 3, Airlink Avatar Creation "Network Connection Issues"

Hello I have an issue where when playing games on Airlink, Meta does not use my avatar from when I am playing native games on the quest. I figured I would just make the same avatar again but every time I go to edit avatar in Airlink I get "network Co...

Playing while charging Quest 3

Hello I had the opportunity to order and receive the product when it was first released. I have been using the product for a long time and I have serious questions about charging. I usually use Quest 3 as a PCVR because I play racing simulations. It ...

Store sales and referrals not working for me

Hello guys, I'm a week into being on the meta quest ecosystem. Evrysingle referalls I try never gives me a discount, even ones that are shared in minute or two, they never work and I've already bought apps full price thinking the reduction would happ...

Resolved! Is using a drone with vr possible?

Hey! So me and my dad is thinking of buying Meta Quest 3, however we are wondering if it is possible to connect this VR Headset to the Chasing Dory underwater drone? Ive never used quest headsets and dont know much about it. I was thinking casting th...

Resolved! Very poor customer support for such a profitable company

We contacted support on June 28th and opened case #[redacted] to troubleshoot our Quest 2 that will no longer connect to a PC via Air Link. We proceeded to spend 2 hours troubleshooting via chat with multiple delays on the agents side and provided 2 ...

Resolved! No Response About Age Verification

Hi Meta I sent my id to verify my age and it's been a lot more then the 2 days

Resolved! quest 2 not appearing in windows file explorer

I've tried to get the quest 2 to show up in my file explorer to add a mod to blade and sorcery nomad. No usb notification pops up when I plug in my cable and only the quest link popup appears. I also tried with the included cable but it still didnt w...

Problem with Meta Account

Hello, I have a problem with the Meta account which I created when I purchased Oculus 3. I registered using my Facebook account, unfortunately I entered the wrong birthdate in the meta account ( 2.2.2022) and my account got blocked. However, my Faceb...

Quest 2 connectivity error - Limited connection to internet

I have a quest 2 and it was saying I had a limited connection to my internet and I have good wifi so I factory reset it and I tryed logging back into my acc I remember the password but when I go the settings devices and connect new device it does not...

2fa deactivation PLS HELP

i lost access to my 2fa authenticator from google and i cant get into my account pls help

Resolved! Ghosts of Tabor in game purchases requires base app when already bought and installed

I purchased Ghosts of Tabor on my primary account (Alan) and shared it with my secondary account (Amy). I've played it up till now fine on Amy's account. When I've tried to purchase and install in-game content for Ghosts of Tabor on Amy's account, it...

Resolved! Unable to use store credit to purchase any games, grey exclamation mark with no error attached

Hi all, I recently had a previous conversation with Meta support regarding a different issue I had with not being able to access my old games under my Oculus account. That discussion was closed after I had received store credit to refund my games as ...

Trying to Log into Meta Quest app but it 'Cant find email address'

I was having some major issues last weekend trying to share my VR screen to my phone or a nearby tv (I've done this in the past without issue) and after doing some searching I deleted my Meta Quest app off of my iPhone. Now when I try to log into it ...

Why doesn't my RX 7900 XTX meet minimum specs with Oculus PC software?

I honestly can't believe that nearly a year after the release of this card I'm still getting really poor performance using anything Oculus. Can someone from support tell me why I'm still getting a message saying that my 'flagship' graphics card doesn...

Problem access to store and log in to app

Hello, I have a problem to access the store in the quest 2，continuously loading also can't not log in to rec room and vr chat.

Quest Controllers seeming to disconnect when I keep my arms down by my side for too long??

Hey so I got my quest 3 a few days ago and I noticed that when I keep my arms down at my sides for too long it seems like the controller either disconnects or loses tracking , this happens in game or in the home environment. So here is an example , I...

Resolved! Quest audio not synced in recordings

As some of you may know, the quest 2 and quest 1 have a very annoying little bug that has been around ever since the quest one released and still exists today. This Is known as the audio sync glitch. It occurs when recording and makes it so the actua...

Resolved! Not able to purchase any games

Just bought an Oculus Quest 2 yesterday, set it up and played around with some of the pre installed stuff and some free demos, but for some reason I'm not able to buy games on the store. I tried two different cards from different banks on the Oculus ...

Resolved! "BootstrapPackagedGame" shows up on Meta Quest PC app when launching game from Steam

I've been trying to solve this problem for months now. I tried contacting Steam Support, didn't help me. Basically, what happens when I launch Five Nights at Freddy's Help Wanted on Steam, it launches to a "Bootstrap Packaged Version" that's in the M...