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Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

invoices for games purchases

invoices for games purchasesJanuary 1st I purchased 13 games for my Quest 3, from the Oculus Store. I have not received any emailed Store receipts for these purchases. I understand that you should receive an emailed store receipt for every purchase m...

Bottom half of screen blurry on quest 3

The bottom half on my quest 3 is blurry while playing games. I've tested to see if it's only on one game. It is not it happens on all of my games, anyone have any advice?

you may no be using the right account for your age

I get this error everyday. I have a child account tied to my account also. If I press continue to try to resolve the issue it walks me through the process of creating a child account and of course when I put the email in it says it's already a regist...

Child age change suspension

Opened child account 1 year ago. Did not create parent account until recently. Got the update age email. Sent multiple proof of age but got suspended. So, I cannot take control of my son’s account. In the family section it is not an option. Just spen...

I bought meta quest 3 headset. Use my collegue referral link to sign to meta account.

@MetaQuestSupport My colleague did show me meta quest capabilities and I ordered meta quest 3 because of him. MrDawnE referral link.I didn't have any accounts in meta before (only facebook), I signup with referral link and connected my meta quest 3 t...

Meta quest 2-headset melted

My meta quest melted

Resolved! Meta Quest 3 $60 Referral Credit

Hi, I referred someone who got a Quest 3 but it only gave me a 30 dollar credit. But I thought it was supposed to be 60? What can I do? The referral code was sent on 30.12.23 and used for the purchase on the same day, so in the double headset referra...

Child accounts

Hi I am trying to set up child accounts I have three daughters ages 11 10 and 8 and everytime I get a message saying unable to proceed with details entered any help would be appreciated

Resolved! Is This Really That Difficult?

Meta Community, I really need your help. For going on a year now, I have been trying to get someone, anyone,over at Meta to understand that there is a VAST difference between Meta Link and a simple 'device connection' to a computer's USB port. Every ...

Deleted kids account but didn’t remove device

Just deleted my kids account that was paired to the meta quest 2. Now I can’t add a new account to the device because it says it’s still connected to the deleted account. How do I pair to a new account? I’ve tried factory reset on the device itself a...

Pin Number for Purchases

I have been trying for hours to get my PIN number to purchase a game. However, I have not gotten anything in any of my emails, including the email that is hooked up to my facebook account. I have not been able to get ahold of anyone and the support o...

haven’t received refund

so i ordered a meta quest 2 and it was meant to be delivered on the 28th but there was an error in delivery for some reason. i went to the delivery site and they said that there was a problem with the sender (meta) and that i should contact them. i c...

Meta Quest 2 not pairing

Got several emails threatening to suspend my account if I did not verify ages. Went through the process and the system will not pair to the app again. My son was already playing it perfectly fine for the past week. Now it’s completely locked and will...

Oops something went wrong. Please try again

Just got my daughter a quest 2 for Xmas. After going through the initial setup, every time I try to download a game through the App Store it tells me “oops something went wrong please try again”. I have researched up and down all day online to try to...

My friend is unable to use our referral link

We sent a link to our friend so he could get the 30.00 in referral credits and he is unable to use it. What is going on.

Help with pairing Oculus quest 2

Please can anybody help with headset pairing? We can’t pair the headset as it’s connected to a lost account.

Resolved! google earth vr with onboard cpu/gpu/apu?

Hi i got a question about google earth vr.Will google earth work by connecting metaquest 2 to desktop pc containingOnboard cpu/gpu(apu). Withought having GPU card ( connected to mainboard). ( which is not onboard)Because have seen some intel / AMD CP...

Help

I have split parents and I am unable to bring my phone to my dad's he's not supposed to know I have a phone so he gave me a meta quest for Christmas and I l logged in through his info since I couldn't log in with my stuff cause I can't bring my phone...

Not Received My Meta 3 or Refund

I ordered my Meta Quest 3 on the 08/12/23 in time for Christmas.On the 19/12/23 I recevied 2x emails from Meta. The first saying they attempted a delivery and it failed (it never happened by the way), and that a refund would be made within 5-7 days.T...

Can't change my account age

I accidently incorrectly set my age which now limits what I am able to access. I've attempted change my account age through this website https://auth.meta.com/language yet it takes me to an Instagram account age change page(I am unsure if this should...

Resolved! Purchased add ons with Quest 3 are not showing up in headset or Library

Hi there,I've recently purchased a Quest 3 headset and added 2 games - Beat Saber and Supernatural to the order. However, the apps/games are not showing up in the headset and Library after logging in. The add ons are also not showing up in the digita...

Resolved! Black thing on headstrap top popped off

recently i got a oculus and i was trying to adjust it but it just popped off and im not sure where it goes could i get help?

Vedo le lettere sfocate con Meta Quest 3

Ho da qualche giorno il Meta Quest 3 ma pur regolando le lenti vedo le lettere molto sfocate e faccio fatica anche a leggere le descrizioni o le lettere singole.E' un problema noto e risolvibile?Dipende dalla mia regolazione non perfetta anche se ho ...

Meta Quest 3 isn’t very good

Upon creating an account for my son it got banned on Christmas Day as I had put him in as 2003 instead of 2013 when I went to change it. Further to creating a new account and factory resetting the system I made a supervisor account that I linked my s...

Email forgotten

I forget my email I put in for my new acc this is my old acc and I don’t wanna just abandon my new account bc I have so much games is there a way to fix this?

Unhappy with the quality control issues of the meta quest 3

Basically, I've bought and returned two headsets. I understand there is the logistics where the goal is not to have a product shortage in the holiday season. Part of that is letting some less than perfect units out into the wild and letting the custo...

Resolved! Horizon Workrooms Problem

. As you can see from the images attached, the horizon workrooms menus cover my keyboard and I can't finds a way to move or hide these **bleep** things. Could you do us all a favor and force your engineers to actually use your software for a week or ...

Quest 3 overheating while playing games

Resolved! Unable to progress in Asgard wrath 2

@MetaQuestSupport please help, I accidently went in the big turtle god before meeting thoth which meant when I was actually meant to got to the guy it was already done which doesn't allow me to progress further. Is there any way this can be fixed or ...

Resolved! Graphics card is incompatible with rift system

I have a MX550 I got a new pc not tot long ago. I was able to get steam vr to run for a bit, I was using steam link and my wife isn't good enough for it but I was able to get it running. I hope I can get this fixed bc I bought a $40 game and found th...