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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus app not seeing my library

Just tried using my vr headset after being away for months due to medical reasons. It said I need to setup a Meta account, which I did. Now I can't see any of my games in the library. It is pointing to the correct location. I've logged out and back i...

Thumb sensor cleaning

How would I clean the thumb sensor because I need help. It doesn’t work in games or at Meta home and was wondering if there was a way to clean it?

AbIazeVR by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Shared Account Not Listing Apps

Hi,I purchased 2 256GB Oculus Quest 2 units for my family of 5 (my wife and 3 kids and myself) to spend more quality time together. I setup the initial unit with my account, enabled the sharing under Experimental Features as well as App Sharing under...


Dear Sir or Madam, My account was blocked and I don't know why and that's why I can't advertise my online shop. Please help me because I can't go on.

Gorilla Tag doesn't do anything.

All I get is a floor and walls that look like stone but it never changes from there. I can't even find info on what is supposed to be happening. It's the first game I purchased and now it does NOTHING. Anybody have an idea what's wrong?

Oculust quest 2 problem

I've been having problems with my oculus quest 2 lately. It works fine for like the first 10 minutes of use and then it restarts and tries to boot up again just to restart again and enters in a boot loop(you can see the logo). Once it's in the boot l...

Cant use free trail

I was told and shown how to use free trail for games, but when I try to check my app it dosent say free trail anywhereDoes anyone know why, and how to fix?

can't hear my voice while recording

I don't use the quest 2 microphone I use plug in headphones. While trying to record a video on the quest 2 I look back at the video and can not hear myself. I make sure I am in app chat and have also tried it with the quest 2 mic and it didn't work. ...

How do I enter horizon worlds?

When I go on the store I can only add it to my wishlist and starting it from my phone does nothing either, what do i do, i'm very confused. I am on the meta quest 2 if that helps and have a FB and Oculus account (Meta now)

Quest 2 not connecting to pc oculus app

Hi,Trying to connect PC to Oculus for the first time, and it's not working. I've been trying to use airlink, and the computer shows up as an option in the Questlink menu on the headset, but when I click Launch, it goes to a black loading screen with ...

Screenshot_20230205_123221.png Screenshot_20230205_123231.png

Rift exe file not working properly with Quest 2

Hello,I have a program that was created for the Rift that I am trying to use with the Quest 2. This is an educational program that I want to test. I can find it through the virtual desktop while linked to my laptop. When I start the program exe, it f...

GH001 by Honored Guest
  • 1 replies
  • 0 kudos

Floor level

When adjusting the floor level, the floor level is sitting at an angle when you lower the floor level and hit confirm and stand up the level the floor comes up. this issue has been going on for about a month .we bought this for our son this past Chri...

Jdane1231 by Honored Guest
  • 3 replies
  • 0 kudos

screen recording laggy

When I screen record on the quest 2 my oculus is really glitchy.When I press record, then move my head around my screen is laggy and feels like it's not following my head at all.I think it happened because I toggled the advanced camera settings on in...

Can't login with current email address

I have the Quest 2 and it is currently tied with my original Facebook account that I got locked out of because of 2FA, and no one would help me get back in. Anyway, I set up an Oculus account in hopes that I would still be able to play my Quest 2, bu...

qupert912 by Honored Guest
  • 1 replies
  • 0 kudos

Microphone while playing and recording

So, I am a youtuber and I was recording a gorilla tag video. I didn't realise at the time but when I went to edit it my microphone only worked when I wasn't in a lobby. I think it was because the mic was getting picked up from the game and only the g...


I need to make a serious report and need Meta to email me 

LadyOby by Honored Guest
  • 4 replies
  • 0 kudos

oculus quest 2 shuts down by itself

Oculus quest 2 after a few seconds of inactivity (for example when watching a movie) oculus turns off. I changed the automatic shutdown setting to 4 hours but it continues to turn off after a few seconds.

Pin reset

When I press the link to reset my pin and I put in the new pin it says that the link to this Page is incorrect or it may have been copied-pasted incorrectly

Unable to redeem code

I received a redeem code for supernatural fitness from Walmart when I bought the meta quest however I am unable to redeem it

No meta store.

Hi I don’t seem to have the option for the meta store to buy clothing for my avatar. I see others with different clothing like dress X etc.. but I don’t have that option when I’m click to edit avatar it only give me the options for free clothing. Whe...

Resident EVil code not working

i bought Meta Quest 2 that came with Resident Evil voucher. when I enter the code it says Code doesnt exist and check your email. No email either. Pls help. I just bought it today - 8th Feb 2023. thanks

Зависает окулус квест 2 в главном меню окулус

Здравствуйте, прошу помощи! Мой окулус квест 2 зависает в главном меню после включения очков, я вижу просто картинку с меню окулус и пальмами, я могу двигать головой одну секунду и потом они снова зависают, в этот момент правый контроллер постоянно в...