Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2943 Views
  • 72 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Age

I accidentally put my age to 2008 instead of 2004. I was sleepy and got confused and now I cant get blade and sorcery. When i try to change it it wont let me

Games Lost after Creating a new account

Dear Commiunity, my Problem is this, I bought games for my Quest 2 when it was still running under the Facebook thingy.now I did create a new acc over Meta, but my games are lost, is there some way to regain my games? because, well I did pay for them...

Headset

I don’t know what is happening with my headset but I think it’s boot looping, It keeps on showing me the meta logo then the logo fades away. can someone pls respond!

How do I get my games back after factory reset

Explain it in steps . Don’t over meta phrase with your reply . I still stand by my statement , the meta team have ruined Occulus . Every time you want a page it’s full of advertising, every time something should be simple it’s complicated . After the...

System update, none available but there are

System updates are available but my headset will not automatically update nor can I manually update. When I try to get a manual update I am told that there isn't one even though I have v49 while v50 has been out for quite some time. Now I hear that v...

BIG TROUBLE WITH META AND RESETTING ACCOUNT

THE DEVICE ASKED MY SON TO MAKE A META ACCOUNT WHICH HE DID. AFTER THAT WAS DONE THE DEVICE WOULD NOT ACCEPT THE CODE OR DO ANYTHING. WE HAVE TIRED A FACTORY RESET BUT THAT MEANS ALL THE GAMES PREVIOUSLY PURCHASED ($100S OF DOLLARS WORTH) ARE NOW UNU...

Gift Card

I purchased a gift card for my son and tried to put into wallet. I keep getting that the IP address is blocked. I waited the 2 days and tried again. Still getting same message. Tried a week later and still the same. Then downloaded the Meta Quest app...

garicboys by Honored Guest
  • 349 Views
  • 3 replies
  • 0 kudos

Need to referral credit

My buddy talked me into getting an Occ 2 yesterday. I set it up. He sent me a referral link but it says I can’t use it because I set my account up already. That’s kind of a **bleep**ty practice. I just set it up yesterday. How can I get the $30 for h...

Not getting referral credit

I sent my brother my referral code then he accepted it and made his account. He bought and oculus quest 2 and signed in, but neither of us have gotten the $30 credit yet and it has been a week

Resolved! Where I can get refurbished Quest2 outside USA?

Where I can get refurbished Quest2 outside USA?So far I knew that Ebay, meta.com , Amazon.com selling the refurbish version but Amazon.jp and some USA website sell the refurbish unit but other platform dont see any availability.Which Amazon country d...

Labubon by Honored Guest
  • 311 Views
  • 1 replies
  • 0 kudos

Resolved! Quest 2 keeps resetting guardian

So I’ve been playing some quest 2 games and for some reason every couple minutes it makes me reset my guardian. i have good lighting in the room but it’s still happening.

Gift code

I haven’t received the email with the 25 digit code after purchasing a gift code for a game!!

A piece of garbage .

I bought my quest 2 a great product until you realise how pathetic the support is . The websites are over complicated and over governed I would never buy quest again , your product Mark Z is crap just like your immature mind to create this crap dillu...

upload photos

so iam having an issue trying to upload photos to my phone and in the files app should be the cloud symbol to allow access to send photos my files app doesn't have this option at al so i am unable to send photos to my phone or computer

Quest Pro Speaker Crackling and buzzing

Greetings, I have had the Quest Pro for a few months now and have just noticed a bad buzzing and crackling in the left speaker . Seems to be worse with bass-heavy audio. It does get better as I turn down the volume significantly, but not completely. ...

Brannicus by Honored Guest
  • 717 Views
  • 3 replies
  • 0 kudos

Updates

I have a Quest 2 and I can't seem to update to version 50. There is no option for me to update my software. please help.

Frozone64 by Honored Guest
  • 263 Views
  • 2 replies
  • 1 kudos

Won’t Open Guardian

Every time I turn my oculus on it goes straight to the home environment and when I go to set my boundary it doesn’t work.

Referrals dissapeared.

I went to France for a couple of days and whilst I was there I lost the refer to friends button on games. As I am on the quest pro and don't own a quest 2 this is how I accessed my referrals page and had maxed out the referrals for this year but was ...

DazzyVR by Explorer
  • 142 Views
  • 1 replies
  • 0 kudos

Desktop store not working

I am trying to purchase a game for a gift. I input the email and message and hit submit. The screen appears to be processing but is stuck there. It does the same on my phone.

Resolved! 2 diff oculus not app shared

Hello, my son and I both have an oculus and I am the admin on mine, and he is the admin on his. We would like to app share but since it is required that both headsets have the same admin to do that, if he factory resets his oculus, what happens to th...

White dot

Hi there my Meta quest 2 has now developed a white dot on the screen that I can't get rid of. I have done the factory reset but still there when I play games and do everything with it. Its only a few weeks old and not bee used much because of this is...

Labels