Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 44059 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Terrible anti-aliasing with AMD gpus?

Anyone know why when using an AMD gpu there are terrible jaggies using the link cable or airlink (not for Virtual Desktop)?It's exceptionally bad when using the Oculus virtual desktop. The edges of the screens look not only like they lack antialiasin...

OculusAMDAA2.jpg

I pre-ordered Two Meta Quest 3 complaint

I pre-ordered two Meta Quest 3 devices for my wife and myself. I would rather be given app store credit than two free Asgard's Wrath 2 games. I don't think Meta considered the fact that people in the AARP age bracket would be ordering these devices f...

Help

My oculus has been stuck on the loading screen for 34 hours what should I do it just keeps fading in and out?

austinful by Honored Guest
  • 293 Views
  • 2 replies
  • 0 kudos

Party calls in oculus quest 2

Recently, tho i am unsure the exact date, my oculus started doing a wierd thing where when i join or make a party chat/call i will recieve non-stop spam notifications with the default "you have joined a call. Your mic is..." I have no problems with t...

Quest 2 not charging more then 83%

So, I didn't use the Quest 2 that much lately, but is always updated on Apps and firmware.Happens that I notice after the last update, or previous one, the quest is not charging more then 83 %.When I first noticed was stuck on 79%, but after 2 days o...

Ikari2k by Explorer
  • 441 Views
  • 2 replies
  • 0 kudos

account problems

I had an oculus account that I used with my oculus rift and then when tethered with my oculus quest 1. It worked well and then I got busy for about 2 years and now I am trying to set up my quest 1 again so my child and Ito play the many programs I ha...

Pro-Controllers Lost connection

I have the pro-controllers connected with the Quest 2. A few months ago they used to loose connection all the time then come right back on. After an update it stopped and was just random and so quick/infrequent it really didn't make a difference. The...

JaiJax by Honored Guest
  • 552 Views
  • 5 replies
  • 0 kudos

Authenticator Broken- sign in issue

I just got a Quest 2 and I'm trying to install and log into the mobile app but whenever I click "continue as [name]" after getting past all the email stuff it doesn't do anything until I click it like 5 times, where an error just shows up and tells m...

Rainbow artifacting when pushing high resolutions

This has been an on and off issue with both my Q2 and QPro for a year at this point.When pushing the resolution too high on either airlink or VD, I can get rainbow artifacting all over the place. It seems to consistently happen more often on higher r...

MoleUK by Protege
  • 602 Views
  • 2 replies
  • 1 kudos

Oculus link bug

I just received a cable today to connect my headset to the computer.And when I connect it what I see in the headset bug (Every 0.5 seconds approximately a frame is not well positioned. It could be a few pixels on the screen that the frame is at 90 de...

CASTING disconnects all the time

Oculus 2 was disconnecting from phone cast, laptop cast so I bought a Chromecast today. Same disconnection issues when casting to TV through Chromecast product. THIS IS SO FRUSTRATING! (especially when your kids have a sleep over with loads of friend...

Anonymous by Not applicable
  • 10017 Views
  • 12 replies
  • 1 kudos

quest 2 stuck in pass through

As soon as I open up my oculus, it quickly shows me the main room and then instantly goes into pass through mode. I can’t do anything in the mode i’ve tried rebooting many times and looked online and I can’t fix it. please help

lyyndie by Honored Guest
  • 532 Views
  • 4 replies
  • 0 kudos

How do I find "Add Desktop Panel"

I seem to be unable to find the "Add Desktop Panel" feature on my MetaQuest. Every tutorial video I watched is outdated and does not assist my in finding this feature. Is adding a desktop panel still an option for MetaQuest 2? I am just trying to get...

Mollusk69 by Honored Guest
  • 6555 Views
  • 5 replies
  • 0 kudos

Quest 2 menu not coming up, and other problems

I’ll give some context hoping that it’s relevant. So, I recently bought a game, played it for a bit and got so bored I turned it off straight from the game, not going to the menu first. The headset wanted to update so I let it. I went back on later t...

can’t log in in my account on the quest 2

hey meta support my facebook account got hacked and deleted and i lost everything including my meta account so i made a new facebook account and i logged into my facebook account in my meta quest 2 and i couldn’t enable developer mode so i deleted th...

Tracking on my quest 2 doesn't work

So I was playing a game Roanoke and all the sudden my tracking stopped working and my headset rebooted upon it coming back up there was like this computer chip looking thing with an arrow going up or down I can't recall and then all the sudden I gree...

IM DONE WITH VR

My headset isn't tracking correctly. My playspace is well lit, but I'm still losing track. Please help.

Controller issue

My right controller is malfunctioning and disconnects unexpectedly but there are no signs of damage. I've looked everywhere I can and at this point my last choice is to report it to meta themselves. Is there a solution or a free new controller becaus...

My cooling fan isn’t working properly

I get on vr ready to have some fun i had to charge it so I charged it after a game and then I get on again and it says SYSTEM ALERT your cooling fan isn’t working properly this may cause overheating or unexpected issues now everything works fine it’s...

Frozen on pattern menu screen

Today, I hopped onto my quest 2, only to find that the screen is frozen on the pattern input page. I've tried restarting it, plugging and unplugging it, cleaning around the lenses and navigation cameras. What should I do?

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels