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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38199 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Referral credits

We used a referral link that was accepted and used to activae a new oculus quest 2. It has been about 2 days and we have not received those referral credits to either account. I was hoping someone knew where these show up at or if there is a way to g...

Oculus Quest 2

I have a new Oculus Quest 2 and a new LG with Air Play and Can't cast from Quest to TV I should be able to do this correct ?

Blades an sorcery not loading

So I’ve recent bought blades and sorcery nomad and have been trying to start it for days now, it is stuck on the loading screen with a pentagram.I’ve tried exiting and reentering the game, restarting my quest 2 and uninstalling it please help

Quest 2 Unable To add Secondary Account

So I have the Multiple Accounts Featire on and when I got add account and I press login with Facebook and I enter my Email and Password it keeps saying “Something went wrong. Please visit oculus.support.com/quest-setup”and I go to the website but it ...

Referal link not working-unavailable in your area.

Hello Team I'm trying to create a referral but its just not working, is this still available?on the app there is not diamond button to try and make a referral (as many tutorials point out)i go to the web site, sign-in, press my picture and then selec...

Hazael2 by Level 2
  • 1091 Views
  • 0 replies
  • 2 kudos

Bros. Want to play together.

My bro. and I have both have our own quest 2. We are on the same account. Do I need to make an account for my bro. So him and I can play together.

Controller drift

I bought my son the quest 2 in October and we are already having problems. Can't seem to get any help with the issue. We have unpaired and repaired the controllers, changed batteries, and used compressed air to blow out any dirt or debris. If anyone ...

intel iRIS Xe

I've been trying to connect my Quest 2 to my laptop using the official link but it's still not working. I've recently bought a laptop with Intel CORE i7 and intel iRIS Xe and the Oculus Quest 2. I've done everything the web, youtube, etc still isn't ...

RIFT S ON LAPTOP WITH WINDOWS 11

I have the Rift S, I am able to connect the usb but for the dispaly port there is not an option on the laptop to connect it. I bought an adapter which i was able to plug the display port to the adapter then plug the adapter in to the laptop and it st...

Referral link not working

I got a new quest 2 and I'm a new user. My friend sent me a link to set up my account and device and it never sent referral credit. Why is this happening?

Welcome Screen

Welcome 'name' screen on Oculus. How do i get back to it? It’s the one with Welcome Paula next to Preferences and the sidebar menu with Entertainment, Apps etc

Quest 2 Air Link

Hey guys, I hope someone can help me here. I recently got a Quest 2 for Christmas, and I was looking to use Oculus Link for steamvr, but the connection is stuck on three white loading dots endlessly. I was able to pair my vr to the computer no proble...

AirLink

I'm trying to use airlink to ink my oculus to my pc. but when i click on pair, it just greys out and doesn't let me do anything except cancel. I have the minimum specs, I'm not sure if my drivers need to be updated, I'm not even sure what drivers are...

Unable to get into Supernatural again

This is about the third time since I’ve had oculus where I can’t get into Supernatural because it doesn’t recognize my password. I only have one password. I had problems with Internet this morning and I finally connected now it doesn’t recognize me i...

Anonymous by Not applicable
  • 827 Views
  • 1 replies
  • 0 kudos

App sharing accross two Oculus Quest 2

Hi all, I have purchased two Quest 2's for my children and am having trouble with the app sharing feature. I have set both devices up with my profile as primary and have logged my children in as guest account on their headsets. I have purchased a gam...

DarJEvs by Level 3
  • 1075 Views
  • 3 replies
  • 1 kudos

Compositor frame drops

Hey, currently having issues with constant frame drops caused by the compositor. SteamVR runs at 120hz flawlessly however the debug tool shows massive frame drops. Any help would be appreciated, thanks.

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Anonymous by Not applicable
  • 278 Views
  • 0 replies
  • 0 kudos

I need help with something.

I got an Oculus quest 2 for Christmas and it works fine by its self. I tried to hook it up to my computer so I can play the VR games I got on steam. Whenever I get it to connect it loads then drops to like 1 fps and I can't do anything. I don't know ...

Problem with crashing in Link

I'm having an issue with my oculus quest 2 crashing in the oculus link. SteamVR works great in the link, as well as games I can run natively, but anything I try to launch through the oculus desktop app in the link (wired or air) it either crashes ins...

Quest 2 multiplayer games

Whenever I go to connect to multiplayer on beat saber it will seem to just time out and go to the main menu. I cannot connect to VRChat at all it errors out and won't connect.I have a strong steady internet connection with NAT set to Type 2.Please he...

Oculus Quest manufactured date being 2020/06 having a defect

My Grandson called me yesterday about a” black screen issue” on his Oculus Quest headset, S/N ,Box, Manufacturer’s date 2020/06, and unit S/N and was told it would be replaced because it’s defective. His grandfather bought it and no longer has receip...

Glitch on big screen

Hello everytime I go onto the big cinema screen in my oculus quest 2 I can't watch the whole film as it glitches it just stops and the 3 dots appear about every 2 seconds?.

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