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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...


Having a problem resetting pin, request for new pin multiple times still haven’t received new pin

Facebook Login Account Selection

Not really sure if this is a request for help or feedback. Maybe both. The requirement to use Facebook (FB) login has become a nightmare for us. We just purchased a Quest 2 for my son (who doesn't have a cell phone). We are trying to setup using my p...

Troubleshooting Oculus Link

I have the Oculus Quest 2. Been having trouble getting it to consistently link to my computer via cord. I know for a fact that it can, because I've had it connect numerous times before and even did manage to successfully play Phasmophobia on it once,...

Guardian System Border walls not showing up

I am testing out the new dash beta and my border walls are not showing up in any game period. They did before even during this beta, but now they are not and it did not warn me that i was getting too close to something outside of the boundary. Needle...

Quest 2 won’t charge. Not the charger

Hi,My oculus quest 2 won’t charge. No light comes on. It’s only a couple of days old. Charged once. Now no light. Tried all obvious things - Disconnecting/reconnecting leads at both ends, different plugs/sockets, different lead I.E. Switch lead that ...

Static sound on Oculus Quest 2

I have read a little bit around and see others have had the same issue but can't tell if there is a fix. But my kids got an Oculus Quest 2 for Christmas and last night they started getting a static sound happening. It only seems to be happening when ...

Not being able to purchase games!

Hi there! I recently got the Oculus Quest 2, and i tried beat saber demo, and then superhot demo. I thought that the games were great so i was gonna buy them. I go to the store, enter my card, then it asks me for my oculus pin, i proceed to enter the...


No audio quest 2 VR

I purchased the Oculus Quest 2 VR for my son and there is no audio. We reset to factory, tried headphones, made sure it’s updated. Occasionally it will make a static sound. Help!


Hi,  Unable to find Wi-Fi on Oculus, tried everything. Any advice??   

Lag in motion after turning off PC

Hi everyone, I have tried to look for a solution for this problem but couldn't find one. A friend of mine has recently give me his Oculus Rift CV1. I installed the oculus to my computer and everything worked fine. I was playing Assetto Corsa with hig...

Humagi by Level 2
  • 2 replies
  • 0 kudos

Resolved! OVRService_x64.exe high CPU usage when using Windscribe VPN

I've noticed that my Oculus VR Runtime service was almost constantly pegged at ~30% CPU usage. After doing some troubleshooting, I pinned it down to Windscribe. Whenever the service is running and I connect or change servers using Windscribe, the CPU...

Phane7 by Level 2
  • 2 replies
  • 2 kudos

Factory Reset - "Your device is corrupt .."

For the past several days, the Oculus Quest 1 would connect to the Wifi Router, but would continue to say there was no internet connection. After performing a Factory Reset, the device booted to a colorful screen that said "Your device is corrupt it ...

new account setup

My daughter set up Oculus yesterday and she does not know which email, password, or pin info she used. How can I find out the information or should I do a factory reset?


I 'm pleased to thank support team expecially Diogo for kindness and competence

Lesqa by Level 2
  • 0 replies
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Multi-game bundle suggestions

Two suggestions: 1) I saw a bundle that included one game I already owned, and returned the individual game, not realizing the price of the bundle was discounted and this wasn't necessary. Make this more clear somehow and you'll have fewer returns to...

Oculus Rift s

Tengo un problema con las oculus al conectarlas por USB y display no las lee me meto en administrador de dispositivos y me marca que no tiene driver el Rift s no se qué hacer mi pc es compatible pero no me los lee

Factory reset

Somehow I was made the owner on my sons quest2 so I performed 2 factory resets so far, & both times after it restarts, it has my acct as the owner/admin. What is happening?

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