Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 46217 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest pro controllers

So recently my quest pro controllers tracking was messed up and I factory reseted my quest 2 when I unpaired and repaired them it would say firmware update on the right and left then it would go away and it never said 0 percent updated. I even left m...

Quest 3 shipping

“I want to pre-order the new Quest 3, but I’m not sure with which shipping company it will be sent to Germany, for example, DHL or UPS.”

Meta app not showing any games or purchases

I tried to purchase an in app item, it then asked me to confirm in the meta app. Upon logging in to meta app it asks me to pair the headset. I skipped this part to check the apps and purchases were still all there, and they were missing, it looks lik...

Pairing major issue..

Hi,I got a total amount of 45 Meta Quest 2 devices. I am not able to get any help from Meta support, no feedback at all.. ?!At least a couple of devices I cannot pair to my app, I think they have been paired to one other account before.Tested factory...

Meta Quest 3

Can I use the Meta Quest 2 Charging Dock and Elite Strap with Battery on the Meta Quest 3?

RGC66 by Explorer
  • 249 Views
  • 1 replies
  • 0 kudos

Resolved! Glitches

Can anyone walk me through how to fix these glitches? I’ve tried rebooting. Cleaning lenses. They are a bunch of forums but I’m not seeing any results of the issue being fixed. I can’t get pass the main screen to do anything through the VR. Thanks in...

Need store support to get back to me asap.

Hi there. I'm trying to get a hold of specialist "Sandra" from (Meta Store Support) about sending me in a new Meta Quest 2. I haven't heard back from her yet. I was hoping I could get some information soon because she told me they'll send me a new he...

SsjSora by Adventurer
  • 607 Views
  • 1 replies
  • 0 kudos

Can't install some games from my Library

This week I reinstalled Windows 10 on my games PC. And the Oculus software. In the past I have had the odd problem with the Oculus program but I have found a way to get around them. But now I can't install 1/8 of my apps\games from my Library. And in...

ssb2 by Honored Guest
  • 772 Views
  • 4 replies
  • 1 kudos

White/yellow spot in the same place in both lenses

Can anyone tell me what to do?I just bought a Meta Quest 2, used it for a few days and there is now suddenly a white/yellow spot in the same place in both lenses. It's not just 1 pixel, it's a weird shape, like a little circle with a tail.I have trie...

IMG-0305.jpg IMG-0304.jpg

Customer service

I purchased an out if warranty replacement for my quest 2, I received my refurbished replacement and spent over a week and over 15 hrs trying to get it to connect via Bluetooth to my oculus account So i could use it finally they realized that is was ...

constant error

Alright, so when i deinstalled the game Bonelab it said it wasn't deinstalled so i tried again but it didn't let me. When i tried running the game there was an error "An unexpected error occured.Please try again." i was confused i tried running the g...

Meta quest 2 controller not tracking

The right controller will not track. It does not show up on the screen. The buttons still work, however the right controller does not show up on in the headset. The light was also blinking on the controller. The unit was purchased in July 2023. We ha...

Will quest 3 controllers work with Quest 2?

I bought quest pro controllers for my quest 2, because they had drift issues.I want to get the Quest 3 and sell my quest 2, but continue to use the expensive pro controllers.Can I connect the quest 3 controllers to the quest 2 for sale?

nynexla by Explorer
  • 5923 Views
  • 4 replies
  • 1 kudos

Resolved! Gorilla Tag not launching in OculusVR mode

Gorilla tag is only launching in steamvr mode and not oculus vr mode. Even if i set it to oculus vr mode it just launches in steamvr mode. Have contacted forums with no reply. You guys are my last chance.

Broken controller

Hey meta quest, I broke my left controller and now I can’t play a lot of my games. I haven’t played my Vr for a while. If it is possible can I please get a free or cheap replacement?

SJ2LIT by Honored Guest
  • 259 Views
  • 1 replies
  • 0 kudos

Can't make any Payments and TERRIBLE support

The support for Meta Oculus as well as Quest 2 has been horrid. At the very least, a response or update is all most of us want, but somehow Support staff seems to not be capable of even that. I've had the "Request Not Completed due to an unusual acti...

Quest 2 left controller not working

After a brief hiatus, my son went to play on the Oculus Quest 2 a couple of days ago and the left controller wouldn’t power on at all. We have done absolutely everything that is suggested to solve the issue, but it just won’t power on at all what so ...

Resolved! Lost games after reset

Hi, we did a reset to pair the headset and the phone. But now all the games en progress is gone. How can i get it back?kind regards,dane

Resolved! I have stick drift on both controllers.

For a while, my left controller's stick has been drifting. Now it's really bad. There's also a little bit of stick drift on the right controller. I can't use the deadzone because the stick drift is too bad.

Extreme stick drift

Hello, thank you for reading my post, out of the thousand stick drift posts on here. I have been using the Quest 2 for about 2 years now and my stick drift has gotten progressively worse. Weirdly, it's only severe on the left controller, and negligib...

Resolved! Question about the 30USD referral program

Hi guys! The description of 30USD referral program in the mobile phone app has just been changed! The “Quest 2” become “New Quest Headset”. Does it mean everyone has a new Quest Pro or Quest 3 can also get 30USD credits through the referral program? ...

IMG_3852.jpeg IMG_3853.png
hsz0566 by Explorer
  • 762 Views
  • 1 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels