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Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Resolved! Unable to add account to quest 2
When I try to add a secondary account to my quest 2 I get an error "no Wi-Fi connection" this is while Wi-Fi is connected and working great on all apps and games.After successfully connecting to connect other working Wi-Fi connections like sharing my...
Add Child Account
Hi, I received an email that my child is using my account and needs to have his own under mine. I followed the links in the email to create one but I cannot get past the part where it needs to do a temporary authorization on my credit card. I put in ...
My oculus wont connect to the internet
My oculus won't connect to my internet, it just keeps saying "authentication problem" but it will connect to my hotspot fine. and I've tryed updating it, factory reset, forgetting the internet and trying again, restarting the headset. But nothing wil...
Put wrong username in opposite meta accounts
I have 2 meta accounts and accidently put the wrong username in the opposite accounts . Is it possible to switch the usernames between accounts or at least be able to change my usernames?
Resolved! Problems with private messages
I see too many posts that people cannot send a more private messages to Meta Support. It's my problem too. And I'm asking, it is a common problem with server overload? I'm trying to send a reply to support and still nothing. Same error occurs every t...
Burned out charging cable
Hi All, Does anyone know where I can complain to meta about my Quest 3 charging cable burning out? Possible fire hazard for sure!
Left controller paired, but not moving or appearing
I tried everything :change battery,factory reset ,unpair and pair but nothing works.I tried even reset the controllers like mentionedin the forum but there is no factory reset like you mention. ( holding x button and press 5 times menu button)two que...
Problem connecting oculus quest 2 to PC via link cabel
The following situation occurred. The oculus quest 2 headset worked well through the cable when connected to a PC, but after the next charge of the headset I began to connect to the PC, but the PC does not see the helmet in any way (I will say right ...
Passcode???
Never created one so why is meta quest asking me for one? Now I have to do factory reset??? Not good at all.
Factory reset log in isnt working
So, I recently factory reset my headset and when I tried to put in the code it tells me I need to try again every time I put the code in, I've tried everything, link cables, Bluetooth, and using my computer but nothing seems to work. every time I put...
Referral did not work for both parties
Hi Team @MetaQuestSupport I recently convinced my relative to invest in a meta quest 3 since I was having an amazing time with mine. I shared my referral link with them and made them follow the referral steps while sitting with them. But neither of u...
Meta referral
Hi I have a meta quest referral link for a family member. It keeps saying it failed. After they created an acount it says that it is unable to accept refferal. Is it because it thinks that it was already accepted after we signed in? Thanks
how to replace controllers?
Hi, I recently purchased a quest 2 back in August of last year. Unfortunately, even though I have thoroughly enjoyed my time with my quest 2, both the left and right controllers have recently gotten some pretty bad stick drift, making it practically ...
Resolved! Does “The Utility Room” work on the Quest 3?
I ask because I keep getting a ‘Fatal Error’ when trying to start it.
Quest 2 controller not tracking issue
The quest 2 controllers are connected they still register inputs but the on the headset the controllers won't moved I can't even type my password with my head I can't look around and use the volume buttons to type the password and this has been happe...
Rift S can't start
Can connect to PC.Does show the meta logo in headset.Controllers can be detected. OculusClient.exe keeps endless loading It worked at least last month
Meta Quest 3 Micrphone problem on PCVR
Hello,i got a problem since yesterday when i started to play Meta 3 Games via Oculust App on PC.Main Game: Infinite VegasTried those Games: Infinite Vegas, VRChatThe Quest 3 microphone works ingame, when im using it standaloneAs soon as i connect to ...
Resolved! Quest +- issue with getting $25 credit
Hey so I bought my annual subscription 16 march this year and I started one month free but do I still get the free 25$ credit even if the cash has not been withdrawn.it said the 25$ would expire march 31
Resolved! Quest 2 not pairing with mobile app
I can’t get back into my oculus account on vr I have tried a factory resetting 2xafter factory resetting I had to do the tutorial on the tutorial it said to pair my device to my iPhone on oculus Mobile app and gave me a code to use on the app but I u...
Logitech K830 keyboard buttons are typing the wrong thing
Im using Virtual Desktop to control my PC from my Quest 3 right now. I'm typing with my K830 keyboard, In Premiere, the arrow keys are making numbers show up instead of working as arrow keys, How do I fix this please?
Meta quest 2 controller issue
My right controller randomly started to disconnect. i replaced batteries a few times. I paired and unpaired as well. It is now constant white light and constant vibration. it is less than 5 months old.
Guardian grid orientation cannot be defined [Quest 1 and 2]
So after hours of trying i cannot find a way to correctly orient the guardian grid on my quest 2 neither on my quest 1. It is VERY important if user can orient the grid, because when drawing a maximum size play area (10mt x 10mt on Quest1, 20mt x 20m...
Don't know if I set the birthday right
So just today have I had this issue. I've had a quest 2 since I was around 17, maybe 18, I got it for Christmas. Now there's a thing saying to prove my date of birth. Not an ID or anything, just to re-enter my DOB, however, at this time, I am 20, my ...
Resolved! Transfer a file to Quest PRO
I want to transfer a movie to my Quest Pro headset. I dont get a dialog box asking if i want to share files. Quest PRo does not appear in This PC as a device or drive. Running windows 10. Quest link through USB link cable works fine as i am able to g...
Unable to input any commands in Log In Screen
After installing version 63 on my Quest 3, I've encountered an issue where I'm unable to input any commands on the login screen. Interestingly, during power off or restart screens, I can still use my controller, so it's not simply an issue with the c...
Resolved! How DonI Know If This Is Real Or A Scam?
So I just received this email, but I'm scared to even click on any of the hyper-links. How do you know if it's legit or a phishing scam? I can see the links that have the meta.com listed, but the other links that they want you to click on, you can't ...
Error Deleting App, cant Reinstall App
I had to remove "Gods of Gravity" app to save some space.The Quest shut down due to battery depletion during the delete request.Now I cant seem to remove the App, it does not start, it also does not delete, I cant even redownload the app!I tried to r...
Disruption during game play and vr environment
Hi there, while playing any game my headset goes blank and then shows the boundary parameter and comes back to the game again. During this time the controllers disconnect. It also happens sometimes when I am in a vr environment. Its goes into walk th...
Resolved! Dual units
My grandkids always fought over who got to use the quest 2. So I went to Best Buy and asked if I bought another unit,could we access all the purchased games and apps on new unit so both could play and was told yes,to sign in with original acct. But w...
