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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Security concern - Unable to remove unconfirmed email address...

I have an email address that is not mine that was added on my account that I have no idea how/when it was added to my account. It shows as unconfirmed, yet I cannot delete it as the Meta page keeps requesting my facebook password and doesn't move to ...

Resolved! Refferal region

I wanted to ask is Meta Quest Referral Program available in Slovakia? If not is there a chance a can activate it some other way

occulus quest 2 amd 7000xt support

does anyone know when occulus will update the gpu compadability list or if my oculus is using the gpu? ever since i got the 7000 xt my app says i do not meet the minimum specs. this is a 2k computer that supposedly wont work. ive been playing games j...

Resolved! Can someone help me with a device identity error

Anytime I try to add a new meta account to my quest 2 it says "please try again later" and just under that it says "device identity error please contact meta support" which I tried searching it but couldn't find anything so does anyone have any solut...

Updated Oculus 2, lost all the social apps that we could connect with the friends

We did an update for Oculus 2 and after we lost all the social apps and friends that was there before, can you please advise? @MetaQuestSupport

Resolved! Meta app showing "graphics card not compatible"

Hey all, I have some problems with the meta app. The tldr is that I was able to play beat saber via airlink on both the quest 2 and quest 3, but now it just shows this screen, even after reinstalls and whatever you can think of. I have seen the red e...

IPD stuck in the 62-64mm range Quest3

Anyone has a problem of the IPD slider stuck in a smaller range, than used to on a Quest3? One of my Quest3 devices won`t go above 64mm and won`t go below 62mm, so I guess somehow it became the full range of the slider. I have an IPD of 65.2mm. Any i...

Resolved! I've ordered a Meta Quest 2 and it has not been shipped yet.

Hi I ordered meta quest 2 on june 11 and it hasn't been shipped yet and the estimated shipping date is june 14 and it's already june 18 can you help me?

Resolved! Can't Find Quest Headset in House

I can't find mine and it's somewhere in the house that I live in. My dad has put it somewhere and can't find it. Any information would helpful.

Help wanted 2 pre ordered

I paid help wanted 2 with a credit card and that card got canceled and so i got a refund on a different card but help wanted 2 is still pre order and I do not know why is it pre order. I content the meta quest story and they do not know why it's pre ...

Wrong website or copied and pasted wrong fix.

I am trying to get a new pin t be able to make purchases online and it all seems well until I click save for the new pin then the message. Something went wrong. The link to this page is incorrect, or it may have been copy-pasted incorrectly. Comes up...

Problème de connexion pour l'ajout d'un compte

Bonjour, je vous expose mon problème : j'ai un compte Facebook que j'ai relié à un compte Meta (que je viens de créer), cependant quand je veux ajouter un nouveaux profil sur mon Quest 2 on me donne un code à saisir sur meta.com/device, ce que je fai...

Quest casting to web browser merged headset and mic audio

I tried to record a video, but I noticed they merged the options for in headset audio and mic audio. Why???? Quest casting is painfully delayed and I use a blue-tooth mic to record and after editing I just sync the audio, but why, out of nowhere did ...

Child account suspended

My sons account was suspended after I fixed his birthday. I created an account for myself after the fact but can not add his account to mine. How do I get his account unsuspended? No way of calling and talking to anyone. He turns 13 in July, will his...

Unable to click on desktop using Oculus Quest 2

Currently, I have been experiencing difficulty in using my controllers with my desktop. I am able to connect my headset to the quest link, but there is no interaction when it comes to my desktop applications; I simply cannot use my controllers to cli...

Live Streaming Floating Window

Hi all,Hope you are all keeping well. Quick question, when you go live on Facebook is there a way to pin or move the floating Live Now window out of the way? Love going live on my Quest 3 but the floating window is so annoying and takes up far to muc...

Resolved! Tips and Tricks: Help with headset or controller tracking issues

Here are some troubleshooting tips for easy fixes that you can try when having issues with your Meta Quest 2 or 3 headset or controller tracking. [video]

i want to switch my meta quest account and move the data from this one to another one

i want to change my meta quest account to another one and hopefully see if i migrate all of my old games onto them i want to know if its possible or not because i dont want to use my old account anymore i want to make another one and transfer my game...

Quest 3 somehow discharged while charging over pc power cable

My Quest 3 was connected to my PC to slowly charge it. Quest was turned off and orange light was on. (no standby) That was with a USB A to C cable. This morning there was no green or orange light on the Quest. I tried to start it up, but the battery ...

Resolved! Township tale referrals

I have seen a few referrals for township but I can't do it my self, and I can't find why. Plz help

Resolved! Help w/ quest link not connecting

My computer's appearing on the shortcut, it's the same internet, but it's saying not connected. It's been working for around a year now and it just suddenly stopped. Please help.

Resolved! Walkabout Mini Golf not loading.

Worked fine when I first put it on. Now just 3 dots. Done the usual uninstall/reinstall and hard shutdown headset etc. No joy

Right Controller doesn't work

Brought a Meta Qust 2 in December 23, right controller and it worked well but suddenly it stopped. Since then, it has been vibrating a lot and not been visible whilst using, and it only stops when you remove the battery or turn the Quest off. Changed...

Can't get into account with two-factor authentication

I've had a meta account since the company changed the name and didn't have to use an authenticator until a couple months ago when I was locked out of my account because I did not have an authenticator to access the code. Is there a way I can get into...

Asgard's Wrath 2

Hey, When I connected my Oculus Quest 3 I received an email saying I got Asgard's Wrath 2 for free with a link en the email. It says the time limit to download is 14 days. But when I click on the link and sign in (to meta.com) there is no gift to be ...

Bluetooth Barcode scanner with Quest 2 or Quest 3 Device

Can I connect Barcode scanner through Bluetooth with Quest 2 and Quest 3 Device

Resolved! Oculus Quest won't connect to my PC via airlink

I tried to connect my Oculus Quest to my PC via AirLink, how I normally did in the past, but now my PC shows up in my headsed, but after pressing the blue button "Pair" it turns to a non-clickable dark-blue button "Launch", and absolutely nothing hap...

Meta support: One of the worst customer support experiences I've had...

The past months experience with Meta quest support:My son spent approximately 100 USD of his own saved money on games. In addition he purchased the Quest 3 for aprox 700 USD. Then Meta locked his account and after infinite number of emails to Meta Qu...

Meta quest suspending accout and keeping your money

Meta quest closing down your account is one thing. Imagine how many accounts was closed with money invest worldwide, they literally stealing millions . Meta quest has found a way to steal your money and is not acceptable. A civil suit should be comin...

Resolved! Quest 3: Layout Utility

Hello, I can't find the Layout Utility App ("Raumplaner") here in Germany on my Quest 3. It should have come with the v60 update but didn't. Now I have v62, but still no Layout Utility App. Where is it?路