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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
I got a color bleeding problem when using quest browser see Netflix
my device is quest 2 with V66 firmware, i found a color problem when i use quest broswer to see netflix, it will appear blue and red outline on white font and icon, to fix it i need close netflix tab, and press power button sleep my quest and than wa...
Resolved! Problems when reconnecting Quest 2 to PC via Air Link
In order to reconnect my Quest 2 to my PC via Air Link I have to remove all devices and then re-add them. My latest attempt to do this did not succeed, so the problem is now somewhat worse. I note that my "version information" shows numbers beginning...
Tracking lost on quest two left controller
I got my oculus quest2 was fine at the beginning but this year it’s starting acting up the left controller lost all tracking and has been stuck in the same position need help try to factory resetting tried on pairing and pairing the controller tried ...
Hand tracking isn't working for Oculus quest 2
I have tried many methods to try and fix my hand tracking, but it doesn't seem to work. I've done a factor reset, hoping it'll fix it, but it didn't. The hand tracking doesn't even work when my hands are right in front of my headset. I've owned it fo...
Headset Not connecting to Meta Quest mobile app
So it all happened 2-4 days ago at night and it said “tv storage stopped or something like that so I factory reset it and then I got to the “pair your headset to the meta quest mobile app to continue setup” and I made a new account and put in the cod...
Air Link not working on Meta Quest 2
I've been using the Airlink on my Quest 2 for about a year with little to no issues but just this month it stopped working. My app on my PC won't detect or connect to it but the app on my phone will. I have factory reset my headset twice, uninstalled...
Resolved! Unable to purchase a game previously redeemed with Quest+?
I have a Quest+ subscription and I redeemed & installed Pistol Whip when it was available. Now I'd like to cancel the subscription and purchase Pistol Whip using the code BFCM23 for 40% off. But it looks like I'm unable to do it.I've already uninstal...
Experiencing problems with Oculus Link on USB 3.1 Gen 2 ports -anyone else?
Hi All,So I've opened a ticket with Oculus on this but I was curious to see if anyone else is seeing issues similar to mine. I have a USB 3.1 Gen 2 Type-C port on the back of my motherboard and when I attempt to plug in the cable I have that works on...
Referral sent to friend doesn't work
I am trying to send a sponsorship for a friend request ($35) and it is not working.
Friend and I can't see each other in Creed Rise to Glory Multiplayer
i have an oculus rift s. my friend has a oculus quest 2. we tried playing creed but cant see each other. i was on steam and he had purchased creed on oculus store. so i purchased it again on oculus store. after buying the game twice and still cant pl...
Controller tracking incorrectly after impact
I hit my controller on a desk and it is having trouble tracking and I can’t afford a new on
Games wont download on device
Good evening, I bought Into the Radius, Ghosts of Tabor and Assassin's Creed Nexus VR and none of them are installing. I got Into the Radius all the way to 4.6 GB and then it just goes back to install.
Oculus link
Oculus link crashing i have the requirements for pcvr I could play for like a minute before it crashes
Cannot access universal menu on Meta Quest 3
I have a Meta Quest 3. I am getting error messages and cannot get into the universal menu. I think it may be because my storage is full of videos. I cannot delete the videos because I cannot access the universal menu. Any suggestions?
Received store credit in the wrong currency
Hi i received store credit in Euros, and I just went to spend it but it won’t let me as my store is in pounds and I am in the UK. Please how can I fix this quickly? I didn’t realise it expires and I only have 21 hours to spend it’s
Quest 2 battery charge shows as 100% while on Link, but it isn't
I use virtual desktop and it shows 30% battery life on the meta main screen it shows 100% until I unplug my headset then it drops to 30%I keep checking every so often and it keeps shooting up to 100%...when its not 100%, unplugging it again drops it ...
App Referral section disappeared from my app
I'm fairly upset at the moment. I maxed out the 600euro in credits this past year - and have an outstanding probably 350+euros in credits to claim on Jan 1st when the year resets. Now the entire section in my app is gone. I can no longer see outstand...
Error occurred when starting game - OVR57100773
when i try to start the gema is ritingError occured, OVR57100773 can some one help me please
Resolved! Purchasing Little Cities Bundle with Meta Quest Plus Subscription
I'd like to purchase the Little Cities + Snowy Islands DLC Bundle. I'm also subscribed to Meta Quest Plus, which includes the base game. On the store page, it shows the base game as being "Purchased", and the bundle will cost me $10.90, as the price ...
Resolved! Error when installing Beat Saber - Install Failed
I just bought beat saber earlier and when I went into library to install it it said install failed. I have literally tried everything to install it but I can’t. I also tried installing a free game and that worked perfectly. Can someone please tell me...
Mouse cursor lagging in Horizon Workrooms
Started using my quest 3 this week and the Workroom has a huge lag on my mouse pointer. Everything else works just fine. The mouse itself is fast, but the arrow pointer comes later, really laggy. I am using a 5G router, next to me. Using a wired mous...
Game keeps crashing
I have no idea what the cause of this issue is. It’s been happening for a couple months now, I really only use the oculus to play Blade and Sorcery and it keeps on crashing with a notification about “not enough memory for blade and sorcery” but I hav...
How to delete Avatar in horizons world?
It is absolutely ridiculous that you can't delete your avatar. I screwed up and ended up with a girl when selecting a template. The app freezed up which is happening a lot and I had to restart it. Now I am stuck with a girl avatar and there doesn't s...
Resolved! Turn off Keyboard pop up in VR Desktop
When I am using the VR Desktop to play non VR games in the theater screen, I continually get a Keyboard Pop Up asking me to either Pin or minimize the keyboard. Either option just makes the Keyboard pop up go away and does not do anything. It opens e...
I have just bought my quest 3 and the it don't have one warranty
Hi I have just got my quest 3 out of the box , after setting it up I don't have options to down load the Asgard wrath 2 as advertised nor do I see a year warranty. How do I activate them? Many thanks
VR Chat not appearing in game library
Last night i was playing vr chat on my oculus rift perfecrly fine i installed it from the rift store then when i get on today vr chat dosent show up in my game library
HDR mode and quest link don't work together.
Anyone else have to disable HDR in windows everytime they use Quest link with a quest 2? If I do not I cannot view desktop and the oculus windows app is greyed out.
How to manage four Quest 3 devices for education
Goodday, Iam a teacher and I just received 4 quest 3 devices. I want to set them up right. What is the best way to manage these? Do/can I manage them with one account? Do I make multiple accounts. What is the best way to do this? that said if i for e...
Some games won't start - stays on black screen
Ive tried hard boot uninstalling and reinstalling and different wifis
Unable to download Heresphere from App Lab
I just purchased Heresphere from App Lab. I do not see how to download the APK file to install. On there Heresphere page it just says 'Purchased'. The email receipt doesn't give any instructions. Please help!
