Featured Posts
Forum Posts
Known Issue: Closing Steam VR crashes Dash
Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...
Known Issue - V65 - V67 USB-C Debris/Water Warning
Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Refer a friend not working
I bought a Meta Quest 3 for my brother. I used the referral friend link to get store credit, But it said I'd already used it which I didn't. I double-checked I did everything including setting up my brother's meta quest, but it still wouldn't let me ...
Second Meta Quest 2
I just recently purchased a second headset for my daughter. I have linked it to my main meta account. I am trying to set it up so my kids( my son uses mine) can play games online together. Mainly they play Gorilla Tag. Would I need to create a whole ...
Blazerush Star Track
I bought this game when I had Quest 2 and it worked perfectly but on Quest 3 it looks distorted, it doesn't seem like the developers have noticed and there is no way to contact them so let's see if someone here can fix it. In the Meta store it appear...
Resolved! What’s the time limit to redeem £50 store credit when purchasing quest 2?
Hello, I just wanted to ask I’ve seen that the deal has changed from getting £50 store credit with the quest 2 to an elite strap. we have not turned the heads on so we haven’t activated it yet as it was bought as a Christmas present will we be able t...
Resolved! Casting issue on my Quest 2
I have just purchased a oculus quest 2 and am trying to cast to my LG smart TV.. It have screen share miracast but the oculus can't find the TV.. Help!!
Referral credit not applied
We have an Oculus 2 and my partner bought an Oculus 3 today and sent me the referral link. I’ve followed the instructions and set up my new account but the £46 credit isn’t showing for either of us. When he resends the link it says I’ve already compl...
vr not connecting to phone or tv
i have a meta quest 2 and we have been trying for hours to connect it to my phone but nothing we do is working it keeps coming up with “something went wrong”
Trouble with providing verification
My daughter was using her Quest, logged into roblox vr and was told to provide info as to her age or her account would be suspended. She is 12 and is unable to provide a photo ID, her school does not even have those. I can provide her birth certifica...
Can’t get past the initial screen for some games
we just got our Meta Quest 2 and we have purchased several games. Unfortunately, for some of the games were not able to get through the first screen. For the game, we can’t click the start button, for the snowball fighting game, we can’t click our bi...
"USB 3 connection recommended" with the quest 2
I'm having some trouble with this thing for 2 days i've tried changing cables, changing the ports, going in to the BIOS, installing new drivers, using the ''USB tree'' , reading other posts to this problem, but nothing. I am using a USB-A to USB-C ca...
Game missing from library
So, I have tried contacting Meta several times about this issue and I never get a response. A few months ago, I went to log into my oculus to play Compound VR. I noticed it was missing from my APP library. When I go to re download it, it is prompting...
Trying to get my kid set up on his Christmas present
Just got my son an Quest 2 for Christmas. Fat fingered his dob and tried to correct it. When I did, I was sent an email telling me I had to provide proof of id. Tried creating a new account and got the same email. What 13 year old has an id? What per...
HELP PLEASE trying to set up the head set and account.
So i got the meta quest 2 for my son for Christmas trying to set up the account and headset. i did most of the account i am pretty sure i was using the head set i set up the wifi n did the calibrations then it gave me a code to go to the computer and...
Bad little white dots
When using VR to watch a 2D movie on the web, the controller will not move, and there will be a small white dot in the middle of the quest2 screen. How do I set it up to cancel the white dot?
Oculus crashes, then crashes PC
This happens seemingly at random, but most often when I'm starting up an application.First, the VR in the headset will stop working, followed by the PC taskbar on my failing to work, then my entire PC freezing, then getting stuck on a black screen.Th...
Can't refund purchase of 2 games
Bought 2 games in the store and tried to get a refund for them through the mobile app, wouldn't let me. have not played either for more than 2 hours and bought less than 14 days ago, why is it not letting me refund?
Help - Parental Account Issue and Refund
Hello, my son got the meta quest 2 for Christmas I set it up and put in his actual date of birth under my parental account. So now I can’t change it and he’s ordered a game I’ve been charged for a game he’s unable to play because it’s an 18. I’ve req...
Never received a purchased game - Beat Saber
I have an emailed confirmation receipt for the purchase of Beat Saber, but the game is not accessible on the Oculus 2. Please refund my purchase or help me access the game.
unwanted purchase
My little boy purchased rec room tokens without my consent. According to my email, he made multiple purchases of $21.89, $5.46, $10.94, and $54.74 that total $93.03. I would like to be reimbursed and you can remove the tokens, thank you!
Quest won't stay turned off
So I'm having intermittent charging issues like alot of other people. Mine seems to charge better when it is turned off... however there's a switch in the Settings to "Turn on when detecting activity", so I switched that off. Then I just turn the hea...
Meta Quest 3 headset tracking lost issue
Hi My meta quest 3 keeps displaying 'tracking lost'. When I try to continue without tracking, the message keeps popping up. I can't access a menu when I press the meta button. I've tried all the troubleshooting including reboot, but I'm getting nowhe...
Gift card balance
I downloaded a $100 gift card on 12/25 and can’t find the balance or the ability to check the balance. I also had a game charge be taken from my bank account instead of from my gift card balance. Help
Right controller fails to pair after update.
I’m having the exact same issue. However, when I go to submit a ticket to have an actual person help me there is no way to do that. It’s just questions on the types of products that having issues with and links to other articles. How do I actually ta...
Why is Air Link not working?
Hello,I've been trying in vain to use my Quest 3 with Air Link...In a nutshell:I've tested Air Link with different routers, an Asus on 5GHz, an Asus Wi-Fi 6 access point (not 6GHz), and now with the Livebox 7 on Wi-Fi 6E (which is 6GHz), but I always...
Where is My Order
Seriously... where is it?I ordered on the 18th and immediately received an email with UPS tracking number showing it would arrive on the 22nd. Before Christmas. As of today, no updates to shipping info, UPS had confined that no package had been recei...
The climb 2 freestyle update
Ever since I downloaded the freestyle update when it became available, I get a "no connection to server" message at the top of the screen above the menu. Is anyone else experiencing this issue? How do I fix it without uninstalling the game? I don't w...
Keyboard Resizing and Curving in Virtual Desktop App.
Inside the Virtual Desktop App I have inadvertently curved my keyboard and am unable to restore it to its original postion. I see how to curve the screen, just not the keyboard.
Quest 3 new BUG : Big issue with the guardian while using Quest Link, and disabling guardian limits.
Hello,Since the last firmware update of my Quest 3, when I connect my Quest 3 to my PC using Quest Link, when using the Quest 3, the guardian limit of a room next to mine is always displayed. Even when I start a PC VR game (Flight Simulator for exemp...
Resolved! My quest pro right controller joystick is drifting and it doesnt go right at all
I just go the pro controllers and the right on has drift and I can't turn right in any games . They are connected to my quest 2
No referral funds
the mobile app shows I have made a referral but also says no funds added despite meta having the promotion of $70 CAD per referral currently.
