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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3558 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

transfer games between headsets

About 3 years ago i bought games for my old headset ( oculus go)... i now have Quest 2.... i then reset my Go to factory settings..... is there a way to transfer my old purchases to Q2?..... Wanderer was one of them Eqqo was another..... pretty sure ...

dug60 by Explorer
  • 184 Views
  • 1 replies
  • 0 kudos

Top golf

When I go to golf+ it takes me to top golf and I can’t get out. I have repeatedly hit the b button and no menu appears. I have exited the app several times and it still takes me back to the same place when I re-enter. I also can not teleport in the s...

Oculus app issues

I am going to be straight forward with this, they need to fix the Oculus app, bc I have everything I need in order to run the app, but says I need a new graphics card when I don't, and it refuses to let me in let alone play pc vr anymore, like bruh, ...

Controllers weren’t returned

I shipped my Quest 2 with the controllers to get it replaced as it was having software issues. The actual headset arrived yesterday but I did not receive any controllers, and the only option is to buy new ones for $150. Is there any way I can get new...

Cannot pair quest 2 to meta quest app

Hey, I've tried factory resetting twice, making a new meta acc, made sure my phone and my quest 2 were on the same wifi, restarted my phone and the quest 2, and reinstalled the meta quest app and nothin's working. Any ideas? I'll enter in a number an...

uuuhdavid by Honored Guest
  • 1429 Views
  • 16 replies
  • 0 kudos

"Messaging not enabled by this person"

This prompt posted keeps popping up and it won't let me chat on the People app, party up or even unfollow my friend. We both have our accounts linked, we don't have each other blocked and we can't message. We've played several times and now we can't ...

usb connection to pc dialog annoying!!!

how many times can i click accept?can i please do it once in my life and not see it ever again? im about to lose it.its one of many ux issues meta/facebook have and its emmbarrasing !

adding my quest 2 to my account

spent the last 2 hours trying to link my quest 2 to my account. I searched and found how to get the pairing code and that didn't work. I linked my headset to the actual phone and that didn't work. I added my headset on Bluetooth to my phone and it sy...

Ka1el by Honored Guest
  • 372 Views
  • 4 replies
  • 0 kudos

Purchase refusing to finalise

Hi, I'm attempting to purchase Virtual Desktop and have gone through the whole bank verification process on the app but now Oculus is refusing to accept my PIN. I know the PIN is correct as I've literally just reset it and had to enter it to start th...

acconts on oculos

Hi, I have oculus quest 2 which is asking me to connect to meta in order to insert a passcode.I have mixed my emails and I don't know which one is the right one.How can I understand with which email the oculus is talking about?

mikgre1 by Honored Guest
  • 146 Views
  • 1 replies
  • 0 kudos

Oculus Go Stuck on "USB Update Mode." Help!!!

No matter what I click on (Factory Reset, Exit & Boot, Sideloading, etc. . .), it always comes back after five seconds to "USB Update Mode." Is there anyone out there who can help me? My dad bought this for me even though he was laid off because of C...

Golf+

New oculusWhen I went to install the 2 games that came with my set it says already installed an their not in my library

Facebook Profile merged with Oculus account no longer exists

I created my Facebook page back in 2021 when I had to have one for the Oculus Quest 2. Now it appears that the account doesn't exist or was deleted without my knowledge, making it impossible to access so I can create a meta account for it. I've tried...

Atech9414 by Honored Guest
  • 324 Views
  • 1 replies
  • 0 kudos

Controller won't work on two different units

I have two Quest 2's in my house, within a week one had its right controller stop working, and then the other unit had its left controller stop working. I have tried everything on the website but nothing works - the white light under the meta logo ke...

tobinwhee by Honored Guest
  • 131 Views
  • 1 replies
  • 0 kudos

my order hasn't been shipped??

I ordered 2 New Meta Quest 2 Controllers from the meta store on Feb 23rd they was suppose to be arriving on March 2nd. Now that it is 3 days after the date that they was supposed to arrive I decided to check on them to find out they haven't even ship...

Additional account

I’m trying to add a additional account on a second headset. I log in on my primary account(same as first headset) then go to add account. I go through setting boundaries then it gives me a 8 digit letter code to pair headset(it’s already paired) I go...

Horizon Worlds

When is Horizons Worlds going to becomeavailable in Denmark and many other countries. The development seems to have stopped already last year and at the same time meta is closing the few decent social apps where you can still join an event. First Alt...

Payment method

I can't put my credit card information it just says sorry we couldn't add your payment method

Jurassic World Aftermath: Can this corrupted game be saved?

Hi. I'm in the Dilophosaurus+flashlight portion of JWA1, and the game seems to be hopelessly glitched. First, I came across this dilo just hanging out in the middle of a room (rather than popping out of a vent, as he's supposed to.) That was a sign s...

dilo.jpg turbinecrank.jpg
emmlet by Explorer
  • 2218 Views
  • 10 replies
  • 1 kudos

Change username

hey I would like to change my username to clovar-_- but I’m not sure if y’all can help me with it

clovar-_- by Honored Guest
  • 569 Views
  • 7 replies
  • 0 kudos

Oculus App Status not working.

So for about 2 months now I haven't been able to play PCVR. I have tried to solve this problem many times but over the course of time I've always ended up failing. Although I'm decent with technology, I still haven't found out how to fix this problem...

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