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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2719 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Locked Facebook after someone used my Quest Pro

I’m having trouble with my Facebook account ever since someone used my Quest Pro without my permission. This person used my Pro and added their account to my headset including adding a lock code. Thankfully I removed their account but about an hour l...

Can't register new meta quest 2 device

https://quest.meta.com/profile_setup/migrate/?native_app_id=512466987071624&native_sso_etoken=AbgqD6oYuomfro-0zJGnsPAwA_ySvPRI1GgToYfbyFKzFi4QvhyAwKdhR5XMkFQBouwmJNyUAoY2Og#_=_ link is not working in any browser. trying to register new device via mob...

Connecting Meta Quest 2 to Meta Quest App

Got a new meta Quest 2. I´ve downloaded the meta Quest app for I-phone and entered the required password on the app for connecting the headset. On my Handy app it shows the headset and controllers connected, My acoount and everything is available. Bu...

(3rd Party) Oculus Link cable not connecting

Alright, prepare for a paragraph here:First of all, I've used the official and 3rd party cables in the past, and I've recently purchased the NexiGo USB 3.2 32ft cable, as its double the length. It connected first try to the Oculus desktop app, and re...

Arik6374 by Honored Guest
  • 285 Views
  • 2 replies
  • 0 kudos

Invoice request

We are an italian company and we need an invoice about Meta Quest PRo we just bought.Where we can ask to obtain it? thanks in AdvanceFabio CodebueP-Soft

fcodebue by Honored Guest
  • 343 Views
  • 1 replies
  • 0 kudos

Charged twice for the same game

I was sent a $5 voucher from my son for Premium Bowling last night.When I logged on to play the game wasn't on my headset.To join my group I had to pay a second time.How do I get a credit, this isn't the first time.Please help,Bob Dugan

Ibbobbyd1 by Honored Guest
  • 373 Views
  • 8 replies
  • 0 kudos

Login

My girlfriend created a oculus 2 account. She cant get into her old yahoo account. We havent been able to play the VR for about 2 months, How can we reset without loosing the games we purchased or reset the password

Charging problem

Lately i have charging problem ,charging with orange light shown can't charge the device,after 12hours ,still no progress in charging,i try many ways but nothing can solve the problem,so i came into this forum,read all the charging problem,one of the...

likovr by Explorer
  • 425 Views
  • 6 replies
  • 1 kudos

Quest TV app...Big frustration.

Hi Meta team,I have quest2,which im very addictive to.My fav app on quest2 is quest TV on which i love to watch vr content.Problem is that thumb stick does not have the function of scroling left n right.I have to move my neck instead,which isVery ann...

Not letting me choose the default location for my files

I'm having issues choosing a file for the desktop oculus app.I've been trying for hours trying to figure out why the desktop app is not letting me choose a file location for the app. I choose a location in my files and it either shows up with "you do...

Error code

Headset keeps crashing and showing error code messagecom.occulus.presence.pr also being very laggyHave tried factory reset and charging for 24hours and still not working. Does anyone know why?thanks.

Iron766 by Honored Guest
  • 132 Views
  • 1 replies
  • 0 kudos

Wifi will not connect to headset

Hello everyone!! I used my headset perfectly fine two hours ago. I just tried to play again and the app I was using has been saying “loading” nonstop for 45 minutes. I double click the oculus button on R remote and ask to “connect headset to Wi-Fi “ ...

rachcogs by Honored Guest
  • 835 Views
  • 9 replies
  • 0 kudos

Stuck on meta symbol

My quest 2 is stuck on the meta symbol. I cannot reboot or do anything. Have tried holding button down for 1 minute, nothing happens. I have tried holding down the side button and volume button to bring up boot menu. The menu comes up and I tell it t...

Locked out of headset

I am unable to get into my headset. I have a password that locks the headset, but my controllers have stopped working. I got new controllers, but I cannot unlock my headset to pair them. On the app, I have tried to unlock it, but whenever I put in th...

Fever1642 by Honored Guest
  • 160 Views
  • 2 replies
  • 0 kudos

Silicone Cover

I ordered the free Quest 2 Silicone Cover, but never received one. My SN is1WMHH8678B1311.

Horizon Worlds

HW won’t allow me to login. I was in there fine this morning. Now it’s telling me to go to meta.com/setup, but that’s working either.

Controllers wont pair in Devices, Oculus PC app.

I accidently removed my left touch, and right touch controllers from devices while trying to use the link cable. When I tried to reconnect them, they did not show up at all. I tried almost everything up to no avail. Can somebody please tell me what t...

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Left and Right Joysticks having awful drift

Hello, I’ve been told to use the controller dead zone in the oculus settings and it all the way up to 100 and it still drifts. i have unpaired them and connected them again and it didn’t help either. And the left Joystick doesn’t register that i’m tr...

Meta horizon connection

If when typing my code on my mobile device to connect to my old oculus or Facebook account it’s just give me and error message and asked me to generate a new code. What can be done for this?

MarcusBA by Honored Guest
  • 300 Views
  • 2 replies
  • 0 kudos

Penguin Paradise - son lost thousands of ice cubes?!

Tonight I spent almost $30 Canadian for ice cubes in the game (it was the $19.99 USD package) for my son. He'd done a bunch of chores to earn it and he only bought a few things and still had thousands of ice cubes left. I was watching him on my phone...

Resolved! Already own app..but I dont

I downloaded pistol whip demo and now want to purchase using a referral to get a discount but all I keep getting is I already own it. I have deleted the demo from my quest. Any ideas on how get the game with discount/ make my quest forget I had the d...

Charged Twice

My credit card was double charged for 2 different games. $38.63 for Bone Lab and $26.79 for Blades & Sourcery. How do I get my refund?

hooffman by Honored Guest
  • 357 Views
  • 4 replies
  • 0 kudos

Meta Quest 2 issue

Whenever I try to play a game on my quest 2 every 5 or so minutes it freezes and asks me to “confirm barrier” or just crashes my game please help

Left controller grip button.

Hi, can anyone give me info on where to obtain a left controller grip button. New or second hand, maybe someone has one from controller which has faults in other areas.Regards Mark.

JAYCHLO by Honored Guest
  • 223 Views
  • 1 replies
  • 0 kudos
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