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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3274 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Already own app..but I dont

I downloaded pistol whip demo and now want to purchase using a referral to get a discount but all I keep getting is I already own it. I have deleted the demo from my quest. Any ideas on how get the game with discount/ make my quest forget I had the d...

Charged Twice

My credit card was double charged for 2 different games. $38.63 for Bone Lab and $26.79 for Blades & Sourcery. How do I get my refund?

hooffman by Honored Guest
  • 357 Views
  • 4 replies
  • 0 kudos

Meta Quest 2 issue

Whenever I try to play a game on my quest 2 every 5 or so minutes it freezes and asks me to “confirm barrier” or just crashes my game please help

Left controller grip button.

Hi, can anyone give me info on where to obtain a left controller grip button. New or second hand, maybe someone has one from controller which has faults in other areas.Regards Mark.

JAYCHLO by Honored Guest
  • 223 Views
  • 1 replies
  • 0 kudos

Second browser on a friends VR Quest 2 headset

I have made a second acount on my friends Quest 2. I have made a Facebook profile and all that and everything is going ok so far. But I can't find the Quest 2 on my phone via the app. Have tried to connect with the five digit code manually, but i won...

I need help

My mother accidentally dropped my headset on the floor, and now it broke. I need help to know what do I do, because we called Amazon and they said they can't change it... I'm absolutely panicking because I had my headset for 2 months... Please someon...

Quest 2 sudden constant crashing...

Ever since I got it, my Oculus Quest 2 has ran perfectly fine for games (besides of VRChat which would act like I disconnected from wifi, when i didn’t, if i didn't reset my headset before playing but thats a THEM problem). But recently whenever I pl...

Can I check a serial number?

Hello, I want to buy an oculus 2 but I saw there are a lot cheap new on ebay. To be sure I want to check a serial number if it's a legit copy and isn't gained in an illicit way. Is there any way for me to check the serial number to make sure im buyin...

Locked out of headset

I have a password set up on my quest 2, and I do not remember it. I cannot reset it using the instructions on the headset, because it just asks for my password on the app. What can I do?

Fever1642 by Honored Guest
  • 133 Views
  • 1 replies
  • 0 kudos

Meta Workrooms WebCam Support

I need webcam support for meetings. At the moment everboy can see only my normal webcam which looks crazy with the headset. Do you plan to offer a webcam support like Immersed to be able to attend at meeting with a virtual cam?

Apply same refund policy to DLC

I bought the Limp Bizkit song for Beat Saber but it’s the censored version, which is silly. There’s nothing to indicate that it’s the edited version and that’s not what I thought I was getting. Yeah it’s $2 but I assumed I was getting the original ve...

ziggybrew by Honored Guest
  • 142 Views
  • 1 replies
  • 0 kudos

Broken Controller Replacement

Hey everyone! I recently broke my left controller really bad and was wondering if there were any replacements that I could get my hands on for free because I don’t have the money right now. If not I totally understand but I looked through some other ...

Cannot log into Oculus app with Facebook - Continue as

I haven't played my Oculus Rift in a while.I decided to come on to play some beat saber. When I tried logging on it told me i needed to create a Meta account.I did all of that and i get to the "Continue as" screen. In Chrome, when I press that, i use...

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Controller doesnt work - cant read replues from support

Hiordered two new controllers but one of them I never got paired. Wrote support several times but just get a reply back without any links or the like. Din anmodning (6921610) er blevet opdateret. Hvis du har yderligere spørgsmål eller kommentarer, be...

dino1334 by Honored Guest
  • 137 Views
  • 0 replies
  • 0 kudos

Link quest ; pairing not working

Quest connection to my computer simply wont works. It recognize it, it sees the computer, tells me everything is ok and just doesn't work. I get a ping and a computer message saying Hardware ''your device is not recognize wait a moment or reconnect''...

Games not supported

I want to get cooking simulator vr but after making a meta account when I go to purchase it says “not supported on meta quest would you like to buy anyway” but if not supported will it still let me play the game??

Blank screen migrating from oculus to meta

Hi there,I haven't been on my quest for a while and now I need to migrate my oculus account to a meta account. I was able to migrate about... 1/2 way?I can't log into my oculus account anymore but I can log into meta. However, I'm stuck on this blank...

TheProG by Explorer
  • 1187 Views
  • 13 replies
  • 1 kudos

Blank screen after logging in

I am trying to use a link cable to plug into my PC however when I do it asks me to login to oculus, I log into the oculus software on PC and it just comes up with a blank page starting with https://quest.meta.com/logged_out_consent/?redirect_uri=http...

Need help getting a refund

I purchased the BoxVR game for Oculus Rift S and found it was unplayable (the box where you're supposed to stand was right on the edge of my playable space both times when I tried adjusting it). I was using the game less than 5 minutes and would like...

Meta Softlock

Hello! I think I may have softlocked my system. Here are the details, So, it's been a long time since I used my quest and I really wanted to play beat saber. However, I had found that since the change to meta case qbeing required, My account had beco...

Cant connect to the meta quest app

I have the meta quest 2 and I'm trying to connect the device to my phone, I turned the headset on, I can pair in bluetooth but it never connects, when I go in the app and press cast it says to trying again then gets stuck on connecting indefinitely. ...

Can't turn on app sharing

I recently turned app sharing on for a headset I had access to. When I was finished using this headset I performed a factory reset, but did not turn the app sharing off before doing this. I currently don’t have access to this headset, but need to tur...

Problems logging in

My oculus won't let me play certain games because it randomly logged me out. It gave me instructions on how to fix it but once I logged into the mobile app but I can't find were to put the code. The instructions say "when prompted" but there was noth...

mr.asherr by Honored Guest
  • 399 Views
  • 5 replies
  • 0 kudos

Resolved! Oculus controller

Hello, I was wondering if I could get notified when my controller replacement will be here? I have been waiting a bit and I have no idea what is happening right now.

VoidKilla by Honored Guest
  • 184 Views
  • 1 replies
  • 1 kudos

My quest 2 freezes on the password and i cant do anything

So as the title says my quest 2 keeps freezing on the password and the password moves whenever I turn my head like it has frozen in place also my controllers keep connecting and connecting over and over again (they vibrate which I think is them conne...

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