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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 67 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta Locked Me Out of My Own Account

I am locked out of my original Meta account and cannot access my games because the 2FA on the account I want to use is using an OLD phone number. Interestingly enough, I can't change it until I log in and I can't login until I put in a code sent to t...

Charging irregularities with Quest 3

Hi, I noticed some weird stuff when trying to charge the quest right after a heated gameplay session. One time the orange light would blink a bit when I plugged it in and then it would turn off (confirmed not chaging), until some time passed and then...

Hot5pur by Explorer
  • 10 replies
  • 1 kudos

Quest photos/videos not syncing with iPhone photos app

Just bought a Quest 3, and I have an iPhone 15 Pro. The only things that show up on the quest app’s gallery are three spatial videos I took a few days ago. No regular photos or videos show up in the gallery. Any idea how to fix? To be clear, this doe...

Locked out of headset

Hi need help I have been locked out of my headset due to putting in the wrong date of Birth and now I have a message that's on my screen saying goto with an email and a code on it unfortunately the email no longer exists and the p...

Finn8vr by Honored Guest
  • 3 replies
  • 0 kudos

Lost Two Factor Authentication Codes

Hi, I'm using another account I've made. I've lost my two factor authentication codes on my other account and am unable to login.Is there someone who can help me recover my account? Thanks

Chrisyo94 by Honored Guest
  • 2 replies
  • 0 kudos

Experiencing Tracking Issues

For some reason ive tried multiple troubleshooting steps and my controllers still don't seem to work. The right controller just keeps floating/glitching away and it wont stop. Ive tried replacing batteries, removing batteries and waiting 30 seconds t...

Resolved! Quest 2 won't connect to Air Link

It just shows the pc as not connected. After trying to connect it with link cable it connected to the pc (for some reason named Rift which is not its normal name) and then said error connecting before loading the link. Any solutions?

Gifted game wont show up in library.

So, I gifted my son a game, but it wont show up anywhere.when I check the webpage on his account it is listed as "Purchased" but in the app it wont show up, any suggestions for this?it bugged on my phone aswell, so I got charged for 2 games, but gues...

Tzorion by Honored Guest
  • 2 replies
  • 0 kudos

Meta Quest 2 wont connect to Wi-Fi

I've had my quest 2 for under 6 months, it has been working well till now. My headset suddenly wont connect to my Wi-Fi. It keeps saying it is having issues finding my IP address. I've tried fixing it every way possible, connecting to another Wi-Fi a...

Intervoid by Honored Guest
  • 2 replies
  • 0 kudos

Why does my meta quest 2 say usb update?

I’ve been trying for a little while now to get my meta quest 2 to work but every time I press any of the options it doesn’t work I have even tried to reset the quest 2 but it took me back to the same screen and now I think that I’m stuck in a boot lo...

Resolved! Quest 3 version 64 - no 120 hz mode

Hej. when i updated to version 64.under system settings and under display. I can no longer enable or see the 120 hz option any more. can somone help me 

NoRulesM8 by Honored Guest
  • 23 replies
  • 0 kudos

Tracking lost and cannot connect controllers

Hello.A few days ago after turning on oculus I got a message about losing tracking, and my controllers kept turning on and off.I tried restoring the factory settings, but I'm stuck on the pairing screen, and when I try to connect the controllers thro...

mesiox by Honored Guest
  • 5 replies
  • 0 kudos

Resolved! oculus rift s - no display port on my computer

i have an oculus rift s which included the controllers and the headset. i connected the usb cable into my computer which seemed to work as the light went on. problem came in when i realized that i didnt have a display port on my graphics card/compute...

Resolved! Air Link will not launch after updating

(This may be a duplicate of another post, though our workarounds were different.) I recently updated my Quest 2 headset after being notified that an update was ready, and now Quest Link will no longer let me launch any Air Link sessions, even with an...

B00ie23 by Explorer
  • 1 replies
  • 0 kudos

Quest 2 is not connecting to PCVR as Airlink

Dear All, Suddenly, my Quest 2 is not connecting to my PC, please find below steps and logs that I can temporarily make it work (Note: I've been using this for 2 years or something without issues, this issue is just recent only): 1) If I Repair Meta ...

alsnanj by Honored Guest
  • 5 replies
  • 0 kudos

Quest Link - Startup Straight to Desktop View?

Hi Guys, I use my Meta Quest 3 pretty much exclusively on my PC over Link as a simracer, the headset is awesome and has been a massive step up from my old Rift S.It's nice that I can now load the Link App and instantly put my headset on with the link...

Link cable not detecting

i got a quest 2 for Christmas, along with a third party link cable with a usb 2 on one end along with a usb 3 on the other. when i go to use the oculus pc app to connect my quest 2, it wont detect a connection. on the actual quest, it brings up a pro...

tjmen25 by Honored Guest
  • 8 replies
  • 1 kudos

bug de mes manette sur certain jeux

bonjour je suis ici pour vous demander de l'aide mes manette de rift marche sur vrchat dans le menu mains que je fais pour jouer a beat saber cela ne marche pas elle ne bouge pas mais je sais accéder au menu mais je ne peux rien faire dans certain je...

fatalri by Honored Guest
  • 2 replies
  • 0 kudos

Quest Pro Controller consistent tracking/connection drop issue

I'm having a very strange, persistent issue with my Quest Pro controllers. I've tried just about everything (INCLUDING replacing them at my own expense!) but they continue to have this issue. I'll detail the issue, then what I've done to try and reso...

Dune_Cat by Honored Guest
  • 14 replies
  • 0 kudos

Hello everyone - VR Noob here

Just thought I would say Hi as I recently bought a Quest 2 and I've been impressed so far. I do have two questions though:1. Is anyone using prescription lenses with their headset and if so are they worth the money?2. Has anyone used the D-Link DWA-F...

My PC does not meet the updated minimum specifications

My problem is that I have a new PC with new installed windows 11 with I5 12400F CPU and Nvidia 3070Ti GPU and 16Gb of ram.Oculus app desktop is acting up. It is saying that my PC is not good enough even though my old PC with AMD Ryzen CPU 5 2600 and ...

Left controller is not working, won't pair no battery

Only bought this in December 23, left controller has been vibrating alot and not been visible whilst using and it only stops when you remove the battery. It has now stopped working all together. Changed batteries several times. Nothing. Tried un-pair...

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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest