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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3325 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Controller drift

I have the Meta Quest 2. My left joystick started drifting even when I wasn't touching it so I increased the dead zone until it didn't do that, now the right controller is doing the same thing drifting upwards even after putting a large dead zone on ...

Meta 2

What should I do I keep in playing gorilla tag and this keeps popping up can someone help me out please. Thank you

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Quest 2 Casting not working on my PC

(Quest 2) The casting works on all other computers/laptops in my house except my main PC, is there any settings on my computer that I can activate or disable to possibly fix the problem?I have tried casting using Chrome, Microsoft Edge and Brave usin...

usb permissions

Ok, so I plugged my usb into my quest 2 so I can move files, (not to play pc vr, only to save and move files). whenever I plug in the usb, nothing shows up on my PC (in the file explorer app) because I accidently pressed "Don't ask Again" when it ask...

Samsung Galaxy Gear VR

Hi, i have just brought the above item however it is saying the device needs an update however it will not let me log into the Meta App, and it also keeps saying 'no internet'. No issues with my internet, i can i set this up to update if its not even...

Gear VR login problem (SM-R325, NOTE9)

I cannot login to Oculus app on Gear VR SM-R325, Galaxy Note 9."Facebook session expired">> but, Facebook login on app and PC browser is OK.Meta Website login is OK.How can I log in?

Games keep booting me to the home screen.

So, I just got the quest 2 and it refuses to play bone labs or blade and sorcery. I can play for like 2 min then it boots me to the home screen. Its brand new out the box so wtf is the deal. Plays super-hot no problem.

'Air link connected lost' error.

hi, After update to 49.0v I got a problem.A problem occurred in a program made with unreal.It's a problem that hasn't existed before.I run the program, take off my Oculus and after a few minutes I get the 'Air link connected lost' error.Is there any ...

benyHH by Honored Guest
  • 155 Views
  • 1 replies
  • 0 kudos

2 factor authentication failure

I am trying to disconnect a whatsapp number from a third party app that is connected to a business page. I am directed to enter a 6 digit code which has been sent to by SMS, i don't receive any code. I have tried the 'use another method' button but t...

payment failing on online shop

Which ever browser or card I used, I cannot complete the payment of my order. My card issuer confirmed that they have not receive a notification from the merchant (meta). The guidelines below are useful.What to do in the absence of a live chat?------...

MVMVD by Honored Guest
  • 678 Views
  • 9 replies
  • 0 kudos

Oculus Go Won't Restart after Meta account change

After switching my occulus account as required, my Oculus Go now just hangs during reboot. There is a small 'busy' icon with three alternating lights just cycling, but it never starts. Please advise ASAP

mgdavey by Honored Guest
  • 282 Views
  • 4 replies
  • 0 kudos

Mirror on home screen

I really hate the addition of the avatar mirror junking up the virtual environment and I think it's absurd that there's no option to disable it. Does anyone know what the purpose of it is or if there's any plans to get rid of it? I'm getting irration...

MMoon1010 by Honored Guest
  • 178 Views
  • 1 replies
  • 0 kudos

Can't login to Meta for Oculus App

I kept getting the popup to update my Oculus account to Meta one to use my Oculus Rift. I did so and now when I click on the Oculus icon/app to start it and get the Meta popup, I click login with Oculus account, type my email and password and it tell...

Cannot follow someone

I can follow a bunch of different people except my brother with the account name looneygoons420

Modavius by Honored Guest
  • 244 Views
  • 5 replies
  • 0 kudos

com.oculus.guardian Keeps Stopping

This keeps coming up and I've tried many things to stop it. I did a clean reboot, changed tracking frequency, reset the guardian, reset my headset multiple times and nothing's working.

Audio issues

Hey guysI tried recording myself playing Beat Saber but when i play back the recording, i cant hear anything at all. Is there a way i can record my game play and hear what im playing on Beat Saber?

Chetos671 by Honored Guest
  • 168 Views
  • 1 replies
  • 0 kudos

Air link

Hi I bought a new computer for VR but i didn't suceed to play with air link. After lauching air link, the frame freeze each time at 30sec. I need to leave air link, then i can play on my quest without problems. But if i try air link again i have the ...

ikwt11 by Honored Guest
  • 790 Views
  • 3 replies
  • 0 kudos

I just factory reset my headset,I can’t pair

So I just reset my headset (oculus quest 2) and I want to pair it now, it’s stuck one the pairing screen.”Enter 5 digit code in the mobile app” I tried doing that. It says “Meta Account already linked to this headset” or “unable to pair, please try a...

Purchase not recieved

Bought beat saber and imagine dragon bundle for 39.99$ and only recieved the imagine dragon bundle but not beat saber. It still shows up in the store that I have to repurchase it

Bad video compression with AMD hardware

Hello everyone,i've got a pc based on AMD hardware, ryzen 2700 for the CPU and a rx6700 as a graphics card. I've got a quest 2 and i experience very bad video compression. I tried through occulus link, wired and wireless, i tried Radeon Relive VR. Th...

Quest link

I have been battling connecting my device Meta Quest 2 to my stationary pc with air link for days without success. I manage to link to the mobile app and to my portable but my stationary. No. I also have 2 accounts on the same device plus have 2 devi...

Guardian is shaking in Meta lounge

Hi, we have bought a Quest 2 about 2 weeks ago and since a day or 2 the guarding ‘walls’ are shaking and moving when we are in de lounge or in the App Library. Does anyone know how to fix that?Thanx!

Bowe2314 by Honored Guest
  • 535 Views
  • 3 replies
  • 1 kudos

Resolved! usb type c splitter

can i use a usb type c splitter adapter on my headset to connect link cable and battery cable?

Unable to migrate Oculus account to new Meta account

Hey guys,I just purchased a Meta Quest 2 today, and was trying to use the mobile app to migrate my Oculus account to a Meta account. After I startup the app and select "setup account with email", I then select "I have VR apps" -> "log in with Oculus ...

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