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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Lost Two Factor Authentication Codes
Hi I'm using another account because I lost my two-factor authentication codes for my primary account and am unable to log in. Can someone please assist me in recovering my account? Thank you.
Unable to get into meta quest account on app
Got a new quest 2 headset about a month again. have been using my email address to log into the Meta app on my phone. Input my credit card for payment and All was good. However, suddenly it won’t let me in on the app or computer. It emails me the cod...
Quest Hardware & Support Failure is this
My quest 3 controllerfailed, never misused, never used that regularly, stored carefully, just randomly decided not to turn on, tried all form of troubleshooting imaginable reset, batteries, no sign of physical damage, all syncing troubleshooting ect ...
controller thumbstick
my left controller thumbstick is not working when i press it, its like i CAN press it but its not responding, please help me i have not been able to run in most games.
My friends controller wont turn on after completing some troubleshooting steps
so basically, my friends controller wont turn on no matter what, or it will turn on and turn off in 2 seconds, hes tried turning off and turning back on his oculus, and hes tried changing the batteries, which have not worked, its like his controller ...
Quest 2 shows green light while charging, battery shows 8% charged
Hi, my new mq2 has been on charge for a while, and shows green light, but states only 8% charged. Any solutions please? Thank you, Jim
Can't download oculus app, says not enough room
When I opened up my oculus app this morning on my PC it was acting buggy. I clicked repair app and next thing I know it deleted my app. Now when I try to download the app for my pc it says not enough space, but I have almost 300 gig of free space. I ...
Oculus account got hacked, lost all the games and apps I purchased.
My Old Oculus account (since Quest 2) got hacked. I cannot login the Quest VR using the old email address. I reset the headset and account, all the games and apps I purchased are gone. I opened a new Meta account, cannot get back the purchased games.
My hand tracking is in the floor when playing rec room
so i play on a rift CV1 and i tried playing rec room today but my hands are stuck in the floor it is happening to all cv1 users due to the new update for cv1 tracking
How do I Verify my Age with ID?
Hi. I need to verify my age by submitting my bank details or uploading a form of ID, as I tried to log into Roblox VR with my daughters account, who is under 13 years of age, so its now asking me to verify my age or it will lock my account. I tried t...
Lost the Authenticator codes so I can't log in
Even though I have my Meta Horizons account linked to my Instagram and Facebook accounts, I can't log in because I have lost the authentication code. I can't contact support for this type of problem, what do I do?
app sharing purchase prompts
Whenever there is an update on an apps on my Quest 2- my shared app user (my son) gets a notice to request in order to use it. When I give him permission, I get this notice that I have to buy the app, which I don't. He still gets to use the apps even...
Can data be removed from other headset I had?
My oculus 2 got robbed and i got a new meta quest 3 is there any way to transfer my data on my games and in game items into my quest 3 from my quest 2 without having the quest 2, i already have all the games just not any of my in game items. Please h...
Referral link not working on facebook acc
So, my friend send referral link for game but the link is always "invalid" or "old" so i tested few things, until i found out when i made new acc only using gmail (not insta or facebook)the link worked, but when tested again on my main acc, it didnt ...
Resolved! Asgard's Wrath - Bug during Sakmeth fight
Hello, I struggled to defeat Sakmeth with my sword and shield, so I switched weapons to sword and axe. Before the fight, I can draw both weapons correctly, but as soon as I enter the fight, I only have the shield equipped, none of the weapons anymore...
Is there a way to stream pc desktop but with dark background?
I like the quest link and it's capabilities but when I use desktop mode the area surrounding the screen is painfully white. Is there a way to enable dark mode or make it completely pitch black, save for UI and screen itself?
Resolved! Chat in mobile app is broken
I got messages, but somehow I can't reply anymore??☹️ My chats in mobile app are still there, I can read the messages.....but the place where to type in the answer is gone. In headset it's possible......but i hate to type answers there. I hope this i...
Resolved! My headset is stuck in a boot loop - Quest 2
Hi guys, My quest 2 has been working perfectly since i got in on 22nd of october. Now suddenly it will not boot up anymore. When I turn it on, it shows the oculus logo, stays there for a few seconds, then shuts down for a few seconds, and then shows ...
Public Wifi Wont Allow Browser Sign in
I bought a meta quest 2 excited to play some games as Ive always loved VR. Where I'm at currently I can only use a public wifi for the next few months and so I expect having to sign in through a browser. However when I attempt to sign in through the ...
My Right quest3 Controller whos Purple-ish light when turned on theres about like 9 of them
My Right quest3 Controller whos Purple-ish light when turned on theres about like 9 of them, The controller is paired and the buttons are your a,b,x.y triggersits just that its not tracking the controller.
Meta Quest build v67 release notes
Hi! I received v67 today, apart from new interface, now I have 2 big issues.- Guard border - it lags sooo bad. either it's slow to appear or doesn't hide after I'm back to safe space. - Also, something has changed with controllers standby settings. P...
VRChat - Oculus platform error during proof check: Timeout during fetching DSAT
Does anyone else keep getting this error code when they open vrchat, it doesn't let you get past the login in stage so I can't play vrchat at all I've tried uninstalling and then re-installing vrchat restarting my headset and factory reseting my head...
The app purchase failed, but the money was withdrawn.
I purchased an app called "VAIL" from the Meta-store. I paid with Quest Cash. After about 2 minutes, the purchase failed. However, my Quest Cash had already been withdrawn. I tried to repurchase again, and the same amount was withdrawn again. Why was...
When I play a game my right controller spins me slow or makes me jump
When I play my right controller on most games I have spins me and when I turn off spin it makes me jump how do i fix it cause it makes it harder to play
Air Link Troubles
I have a quest to and I used Air-Link before but when I try again it shows my PC but it won't let me click on it. It just says 'Not Connected' on the bottom.
Quest Link Freezing and general device problem
My PCVR has suddenly stopped working because every time I try and load it up, it freezes and looks like the second picture. My oculus app on pc tells me it’s a general device issue but I don’t know what it is. I’ve tried restarting my computer and h...
Urgent: Payment Card Rejection Issue
Upon trying to add my payment card, I received the following error message: "This card couldn't be added because it's being used by too many accounts. Please enter a different card and try again, or contact support for assistance."How can i resolve t...
White horizontal line at the left edge of screen
Hi guys, could anyone help?Since yesterday I’ve been seeing a white horizontal line at the edge on the left edge when I’m using the vr(it’s not a perfect line, seems like many white pixels). Sometimes it seems to disappear other times it’s super anno...
Quest pro controller not working
I was playing gorilla tag recently and I hit my nightstand with my left controller and it just stopped working so I got off for a bit and when I got back on the controller wouldn't turn on and when I tried to repair the controller my headset didn't s...
Audio doesn't sync when recording on Quest 2
Hi Guys, my QUEST 2 is recording the videos with a very big issue on audio syncing. I just finished a training session in Workrooms and the audio is out of sync of over 30 seconds on a video lenght 30 minutes... this is very bad bcause we need to re-...
