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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3615 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Horizon worlds

Hi, Does anyone know when horizon world will be accessible in Asia? 

Quest 2 mic not working

I have been playing recently and noticed my mic hasn’t been working, I have rebooted it, gone to different games and even factory reset it. Any idea who I should contact and what I should do?

RiFi15 by Honored Guest
  • 127 Views
  • 1 replies
  • 0 kudos

Help Please! Update/Install Trouble

Hi! I am trying to help my son. We are having trouble installing/updating his games and apps. In particular we are trying to update Saints and Sinners Chap. 2 Retribution. Each time he clicks install it shows "queued" or "installing" however, it does...

Cannot login to oculus app on pc

I get a blank webpage when I try to login from the Oculus app using any of the methods available at the login page. I have uninstalled and reinstalled the software to no avail.

LAWGrider by Honored Guest
  • 296 Views
  • 1 replies
  • 0 kudos

Resolved! Library not loading

Hi, I got a meta quest 2 yesterday. I can launch games directly from my phone app but when I try to use the app library button in my headset or the O button on the right controller it crashes. It loads up a very small blank oblong shaped horizontal b...

Controller stopped working

my Controller just stopped working while I was playing a game and it spammed my oculus button I didn’t press anything sk I got off and got back on and my controller was not connected and I replaced my batteries factory reset and unpaired and paired i...

npcbeenvr by Honored Guest
  • 230 Views
  • 1 replies
  • 0 kudos

ShellEnv

When I go to play on my oculus there is a message that show saying shell env keeps stopping and when I got to close it or press app info it shuts off. I've tried every tutorial and tried to factory reset via dev menu. when I try to do all those the m...

Purchases not showing up

I made two purchases on the metaquest oculus website, logged into my oculus account. I purchased Resident evil 4 vr, but its not showing up in my quest 2's library, but the other purchase is. RE4 also isnt showing up on the PC oculus website.

FITXR

I purchased FITXR a couple of years ago. Now there is a subscription requirement to use it. I was able to still use a couple of workouts without getting a subscription but now the software is not working. All other programs are working.

Brenkeat by Honored Guest
  • 155 Views
  • 1 replies
  • 1 kudos

STEAM VR DOES NOT SEE QUEST 2

good evening everyone, I'm trying to make quest 2 work with steam VR but it doesn't work, it shows error 422, I followed various procedures that are on the internet to enable quest 2 for steam vr, but it still doesn't work and shows the same error, t...

Phone app says browser needs update?

Hi , I just picked up a quest 2 , it all seems fine , but the phone app says the browser needs update, I have tried going into settings software update and there is nothing available and the app itself in the headset shows no way to update, yet the p...

JnShell by Honored Guest
  • 224 Views
  • 2 replies
  • 0 kudos

Two oculus quest 2's on same account games query

I currently have one oculus quest 2 on my account with 10 purchased games on. If I was to buy another oculus quest 2, register it to the same account, can I download these games onto the new quest 2 as I have already purchased them for the other head...

Changing admin and backing up saves on games

I understand that to change admin settings that I must factory reset. Problem is that this will erase all progress i have in the many games I play. While I have no problem re-downloading games and apps I've acquired, is there a way to sync save data ...

meta app not advancing

I just purchased the quest 2 and downloaded the app. The app will not progress past the "continue as" screen. It will not let me install or pair my quest 2 making it an expensive paperweight. How do I get past this screen?

PC Can See Files, app will not connect Oculus quest 2

The computer Can see the folder for files on the Oculus Quest 2 as I have developer turned on, the Oculus LInk app will not connect it does not see the device I will not attempt wireless because thats a worthless option. Do you need to buy the over p...

Move games and progress from one account to another

I'm going to buy my own Occulus quest 2 and no longer play on my partner's account. Is it somehow possible to move games from his account to mine without losing the progress and all the money invested? I have put a lot of time and money into the game...

Quest 2 Quest Link Freezing

I just started to play some PCVR games on my PC and it just starts freezing. Whenever I try to play, a couple minutes in it just freezes and the screen turns 2D and there is just a bunch of jagged lines around the screen. Sometimes it does not even l...

Xoapyy by Honored Guest
  • 561 Views
  • 11 replies
  • 0 kudos

Horizon Workrooms not working

So when I log in to the web app, and go into my workroom, I can't click anything. It doesnt let me click literally anything. Any button i try to press it doesnt let me. It doesnt do anything. Can someone help?

Video Participants in Horizons Workrooms

How can video only participants in Horizons workrooms change seats? The room owner has a greyed out button to assign seats. Will that be enabled soon? We have some teams with participants that will have headset units and some will be on the web app t...

Quest 2 Headset will not load content

My quest 2 header is connected to 5GHz WiFi and it says the signal strength is excellent. However, the past two times that I have gone to use my headset, no online content nor my apps library will load. I can click on it but the three blue buffering ...

Resolved! Problems WebXR MSEdge via Airlink

I use Airlink to connect to my PC and then normally I could start a MSEdge browser and open VR content by clicking on the VR icon (e.g., see video immersiveweb.dev).Since January this year, this does not work anymore. I get a screen that says that MS...

RJ81 by Explorer
  • 650 Views
  • 4 replies
  • 0 kudos

Resolved! I have lost my old oculus account and want to retrieve it

I have had an oculus rift, the first generation I guess, it broke and now I have recently bought a meta quest 2 and I have had a lot of problems with logging into my meta-account, which I had to create due to Facebook/oculus log in doesn't work. Afte...

Oculus Quest 2 uploads multiple videos to Facebook.

Whenever I record gameplay and try to upload a video to Facebook my Oculus Quest 2 will send multiple uploads of the same video that I will then have to go back and remove from my timeline. So far today I have removed 5 or 6 duplicates of a video my ...

Dockles by Honored Guest
  • 857 Views
  • 4 replies
  • 1 kudos
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