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Known Issue: Closing Steam VR crashes Dash
Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...
Known Issue - V65 - V67 USB-C Debris/Water Warning
Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Music Valley
Hi! I’m clueless so sorry! I’m currently running a quest 1 with airlink and I’m trying to join the doja cat concert but I have no idea how. I’m just trying to see if I could get some help, I’m able to get into horizon worlds and everything just don’t...
pin Reset
Hello! i didn't recive any email fo
Can't Pre-order FNAF: Help Wanted 2
Hey so I purchased help wanted 2 and I used my wrong debit card that didn’t have enough money on it so I tried to used a different debit card that had cash on it but when I pressed the pre-order button it did nothing can anyone help please?
Cable connection
I have not been able to access the files of my quest 3 on my PC. I connect the cable but the message that should appear on the quest screen, asking for my authorization to permit the access to the files on my PC, doesn't appear. I watched some videos...
Resolved! Beat saber not starting on quest 3 secondary account
Having an issue where beat saber is not getting past the initial loading screen on my secondary account on our quest 3.App sharing is enabled, I can successfully play other app shared games (e.g. asgard's wrath, moss), have tried uninstalling and rei...
Pair with Multiple Phones Simultaneously
It would be awesome if the headset didn’t have to be reset every time a different family member wanted to be able to connect their phone so they can cast on their own devices. Isn’t there any way it could be paired with more than one phone at a time?...
Switching Meta account on managed devices
We have a fleet of managed Quest 2/3. Many of our users would like to be able to switch to a personal account to play games or use it for personal use, but the switch accounts is greyed out in the headset settings. Is there a way to allow users to sw...
New Quest 3 - Dark barely perceptible image
Got my quest 3 recently. When I switch it on, I can hear the sound, but cannot see any image (in a dark room, there is a barely visible image, but not enough to interact with). Did a chat with Meta support (ticket #******** if anyone from Meta is rea...
Oculus and Steam VR games break AirLink
As stated in the title, I can connect perfectly to my PC via AirLink but cannot launch Oculus or Steam VR apps. If I launch a Oculus or Steam VR game, the game opens and run on my computer, but as soon as it finishes loading my quest screen freezes a...
Account suspention
I was playing on my Meta Quest 3 and recived a notification syaing that my account will be suspended on Febuary 10th for "Sharing an account with a child or using the wrong account for your age." I have two little brothers who use my account, but it ...
Resolved! Cannot login
I am stuck in an infinite loop while trying to login to Oculus mobile app on my new Iph 15 w iOS 17.2.1. It keeps opening oauth browser page to enter my account email then enter either passwd or code sent. Tried both methods but after entering passwd...
Help log in nightmare
My son created a fb and Meta account with a fake birth date as he's only 12, his account has been suspended but he's deleted his Facebook account too so we can't log in to his Meta account- it wont let me add him as child as his email address is asso...
Problem with oculus quest 2 left camera
I recently bought an Meta Quest 2 and when configuring the guardian (safe area) I noticed that the image was distorted on the left side, I then closed my right eye and realized that the left camera was rotated. So, in order to make the image clear an...
Unresponsive Quest 2
My Quest 2 is currently completely unresponsive. It had been unused for about 5 days, so I plugged into the wall charger to recharge it. Approx. 2 hours on charge I attempted to turn it on, but the charging light was still solid red, and it wouldn’t ...
Following
I try and try to follow one of my friend called ONEGRIMDUDE and it continues to not show me any follow button or a chat button which is very frustrating. We double checked our privacy settings and there was nothing that would prohibit us from followi...
No acces to Media and seeing people picture
So am using Meta Quest App for last 4 months and I got an issue. I can't Send or see any picture that people send me. I don't have the little logo for the Media on the App. All permissions for this app are turning On. I sold my Quest 2 and it's the f...
Quest 3 thumbstick drift
I support oculus from oculus rift cv1 Now my newest quest 3 quality is so bad only two months using left controller vibration die right controller thumbstick going drift quality so bad so disappointed
Missing Referral Credit
I sent a friend a referral link to purchase a Quest 3 and when he used it he got the bonus credit, but I did not.
Can't add my payment method
I've been trying to add my new card as a payment method and apparently I've made a couple typo mistakes and it wouldn't go through. I was confused so I re-entered the information correctly and now due to "Security concerns" I can't add my card. This ...
Resolved! Quest 2 Elite Strap battery
Hi.How do I know that the battery included in the Elite Strap needs to be charged and while charging, when it is fully charged already?
I have an IPD of 55mm Can anything be done to make the headset useable?
Hi guys, So apparently I am screwed here given that I am a near eyes mutant among men but I have an IPD of 55.5mm. This means that while things are mostly clear its definitely still bad when trying to aim down sites or looking at anything close up. T...
Quest Pro dock not charging & controllers peeling
Hey there,I have had the Meta Quest Pro for almost a year. I'm struggling with 2 hardware issues. The headset is fully up to date.The dock no longer charges the headset, though the controllers charge just fine. I am using the original Meta power adap...
Resolved! Problem switching on
We’re having a problem with our oculus quest 2. When switching it on we get the blue meta logo come up but then immediately the oculus switches off, then back on again, then the logo and so on … just continually switches on and off. We can’t get any ...
Resolved! Quest 3 sleep/wake problem?
I got the 3 for Christmas it's all working well except I can't seem to figure out the sleep/wake settings. I set the device to never shutdown...to turn screen off after 15 seconds then sleep after 15 seconds. After setting headset and controllers dow...
Resolved! Syncing video to phone
My Meta is progressively less able to do simple things I need it to do. Like syncing relatively short videos to my phone. I used to be able to sync 30 minute videos. I've been struggling for hours to get a 4:30 video to sync today. That's what's curr...
Resolved! Unlinked device
How do I unlink a headset from my account so I can give it to somebody for them to use
Resolved! Purchased not successful
So I bough a game on Oculus store on my computer, the payment went through although I did not recieve any game. So i just payed 38:99 for Karnage, and did not get it, not going to lie I'm pretty pissed off. I don't know what to do. my banking app is ...
Resolved! Changing Battery on Controller with Wrist Strap
I installed a wrist strap. There is a silver circle button on controller. I need to change battery but don't want to break the controller. Please help an old lady figure this out
Quest 3 controllers not responding to inputs
My Oculus controllers for quest three are not responding to targets. Factory reset does not work. The lights won't flash upon performing a reset. Thus, the controllers are worthless as you can't access an app's functions.
customer service
This company will not succeed - apple has a vision pro for 3500$ little less $3000 from price of meta , but will win because meta customer service is the worse - I have spent $1000 on meta quest 2 and then $1200 on meta quest 3 for my kids thats $220...
