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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Resolved! My account is 13 years old, how do I download M rated games?
Hi,I recently set up my Quest and used my real age, then when trying to purchase an M rated game, it doesn’t let me and just says “**game** is rated Mature.” This is so incredibly annoying as I can’t get SUPERHOT or EchoVR. I can’t change my age beca...
Headset turns off after boot up
so when ever i turn on my headset it loads to the meta logo and then the 3 dots and then a black screen AND then it turns off.i tried every thing, from cleaning, soft/hard boot, factory resetting, leaving it to charge and being on and off. nothing is...
Quest 2 won’t show up on meta quest app
I logged into my account on my Meta (Oculus) Quest 2 and the headset won’t show up on the Meta Quest App. When I try to pair it, it says it’s already paired but every time I open the app, it tells me to pair a new headset. How do I fix this?
Resolved! What do I do if I accidentally entered my birthday wrong?
when i changed my birthday because of a similar mistake i entered 2007 and not 2004 and now it wont let me change it anymore
Colored artifact are appearing on my screen on quest 3 on Vermillion VR
I need help with artifacts appearing on my screenEvery time I use vermillion vr and paint for like 5 to 10 minutes my screen glitches out with artifact so I was wondering if it is the build-in browser or something else like my powersaver is creating ...
Quest 2 won't power on after a long period without use
I've been trying for a month now. My oculus won't turn on what so ever. No light no turn on sequence nothing. I've tried to charge then turn it on. I really want to play it and I've had it for 2 and a half years. I was playing turned it off tried to ...
Rift s controller wont pair
Just got New rift s. Headset/audio is working, but controller pairing doesnt work. White leds constantly blink on controllers. What should i do?
Yellow spot on screen of Oculus Quest 2
My Quest 2 has a yellow spot on the screen. It can be seen from the left and right lens. I keep it in Official Oculus Case. I havent used it for 6 days but when i turned it on the yellow spot was there. Any suggestions on how to get rid of the yellow...
Referrals refusing to work
The referal link i had does not work, and when I open the refferals page it comes back with 404
two factor authentication
I had two factor authentication security on Facebook, I reseted my phone, erase all data, after that I lost access to my FB account, because I couldn't receive generate code on Google authenticator. I uploaded my Passport picture, but it doesn't work...
Resolved! Quest 2 won't link to gaming laptop
Hi there,I bought my daughter a new gaming computer and was assured it was compatible with connecting the Oculus Link. Can anyone see what the problem might be....it has the following spec:AMD Ryzen™ 5 4600H Mobile Processor with Radeon™ GraphicsWind...
Resolved! beat saber won’t update
i’ve been playing beat Saber (modded) For a long time, and when I decided to Play beat Saber 1.37 Update I couldn’t when I clicked update. It doesn’t update and when I try uninstalling it and reinstalling it it just install the modded version and the...
Bone lab not working
Hello everybody! We are having a problem playing bone lab. When we turn the game on the screen is black with three dots and it never loads. We have tried rebooting it and re-downloading it, nothing is working. Any solutions here?
Resolved! Headset Not Charging
My Meta Quest 2, do not charge. I changed the cable, but to no avail. The small bulb does not light up. What should I do?
Why cant I change the location to where my replacement ships?
my controllers are stuck and i want a replacement and i live in the Netherlands but it wants to ship to Switzerland and i cannot change it can anyone help? @MetaQuestSupport
Resolved! Oculus Rift CV1 VR Virtual Reality Touch controller Left trigger button glitching out now.
If anyone can help? seems i can close my left grip but if i close the left pointer finger/ trigger finger, It will open my right hand if it was in a fist, and my left hand. can not use the trigger finger and that started this morning?? was thinking m...
Resolved! Pass through box always on screen
Hi Community!I'm new in the VR world and I would like to get directions on how to create a pass through box that is always there, even "in-game". Thanks in advance for your help!
Feedback on recent help ticket
I recently tired to get into my account and realized I no longer had my 2FA authenticator due to a phone switch and not checking everything transferred over. I have gotten access back into my account. Thanks to both teams for all the work they perfor...
Headset is not working
Has anyone else been dealing with horrible customer service?? These people are completely worthless, no answers, no remedy, no solutions to non working headset for 2 months!
Beat Saber updated but was not applied to the app.
So I just downloaded an update for Beat Saber, and whilst I downloaded it I was playing the game. when I reloaded the game as to apply the update to play multiplayer with friends, the update had not taken effect. I believe that the update was downloa...
Quest 2: How do I play videos on my headset without putting it in Bigscreen's folder?
Hello. I need help for Bigscreen for Quest 2. Bigscreen is looking in it's folder for videos. Link to get bigscreen: https://www.meta.com/experiences/bigscreen-beta/2497738113633933/
How do I convert my son's account into a child account?
My son got a Metaquest for Christmas last year and we got him set up with an account to play on and he has been playing on it fine until last month. He received a notice that he might be not be using the right account for his age. We went through the...
Meta hasn't fixed my Quest + subscription
I took out a Meta Quest + subscription on May 1. I paid for 1 year and instead they gave me 6 months. I sent them proof on their chat area and they agreed with me. It shows my rebilling date is Oct 29, 2024 instead of May 1, 2025. They have yet to fi...
Quest 3 Bluetooth not working when Wi-Fi is off?!
Got very interesting bug few days ago while trying to use my Quest during flight in flight mode with Wi-Fi set to off. Seems my goggles refuse to use bluetooth peripherals (Apple kbd with touch ID, MS Arc mouse, Apple AirPods 3 & 2 Pro) when Wi-Fi is...
Meta Quest app file location
When I try to set up the Meta app on my PC it says this I have chose a new location and it just wont work. I have looked around a bit but found no other solution other than being admin on my PC and that is not a option for me. If anyone has any solut...
Quest 2 controllers not pairing or tracking
I hate complaining and usually I just try to make things work, but this is my second Meta Quest2 and i'm struggling with the same BS that I did with the first one with the **bleep** left controller floating all over the place on the screen and now it...
Not able to add payment
Hi. I am trying to add a payment method on the quest 3. It’s not allowing me to do that.
Resolved! Oculus Rift using wrong graphics card
I've recently plugged my Oculus Rift (Not Rift S) headset on my laptop, but there's a slight issue. This laptop has an RTX 3050 laptop GPU, 8 GB RAM, a AMD Ryzen 7 4800H, and a Radeon integrated graphics card. The problem is that it says that my setu...
I can't get in the PC Oculus app - Graphics Card Not Compatible
Once I press the Oculus app on my PC it says, "Graphics Card Not Compatible" but I have a Meta Quest 2
