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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

My headset lags but my computer doesnt

The game on the monitor is working fine but my headset lags Specs: Ryzen 7600, Rx 7600 xt 16G vram, 32 GB DDR5 Is it maybe a driver issue or is it something in my settings

stainsm2 by Honored Guest
  • 385 Views
  • 2 replies
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generate new code error

hi , to fix this error, if I factory reset my oculus won't I lose all the stuff I have downloaded, how do i avoid this?

Bluetooth input permission

Hello! Developer mode is activated on the Quest 3. I've tried the Oculus Remote Desktop software and separately, Rust Desk from another source. Neither application transfers mouse clicks (paired with Bluetooth mouse, keyboard, headset) towards the en...

Missing Library

I have an Meta Quest 2 and my entire library is gone. I haven't been able to get on it because my grandma died and I had to move across the country. I finally log in and all of my games and apps are gone and it says I have no purchase history. I've p...

Resolved! Air Link

Hi, when I try to connect to my PC with air link, it reports a problem with wifi signal strength and won't connect. This happens even if I place the headset right next to the router.I don't believe there is a problem with the router as Steam Link wor...

Error code (OVR26110901)

On my oculus PC app, i set a library location for my external ssd. it worked perfectly! after i played some games, i un plugged my ssd. the next day when i plugged it back in, my games would not work. it would not let me set the same file location as...

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K1LLC4MM by Honored Guest
  • 450 Views
  • 2 replies
  • 0 kudos

Resolved! Bought game as gift. Son never received email for code.

Husband bought son a game. Child has still not received an email containing the 25 digit code.He never received the last email either from the last game that was purchased.We cannot request a refund because the recipient has to.Recipient can't reques...

ecachuh by Adventurer
  • 1868 Views
  • 15 replies
  • 0 kudos

if a buy a laptop with a 4050 am i ok

hi So if I buy a laptop with say a i7 16 gig ram and 4050 i can use the link cable . I have a laptop now with a 3050ti and it is not supported . Should i get a laptop with a 4060 instead , and would it make much difference if i get 32 gig ddr5 ram ov...

Resolved! Left eye out of focus

I am returning to my Meta Quest 3 after being away for vacation for a month, and noticed the left lens is now blurry.Specifically, when I close my right eye and just look with my left eye, the image appears blurry. When I close my left and and just l...

Linc060 by Honored Guest
  • 2012 Views
  • 8 replies
  • 0 kudos

Quest 3 stop working after sweat trainning

Hi, I just bought a Quest 3-512 GIG eleven days ago and it stop working today. I noticed it was after trainning hard (I sweat a lot) on Supernatural. I bought the facial mask AMVR Face Cover Pad with ventilation port before using the Quest 3 on the f...

Lost all purchases after factory reset

I was having trouble pairing my phone to my Meta Quest 2, so I did a factory reset with my headset. I completed the set up and paired my phone, however I lost all of my games on the headset and the only option is to buy them again, even though it is ...

There is litterally just dust stuck in my lens. Halp

I was enjoying playing some games when I entered a well-lit room. There was what I presume to be pieces of dust inside the lens and I now I can focus on the games I play as it is in the middle of the lens. I tried cleaning the front camera and the le...

Syncing files to Meta App

I have been dealing with a syncing issue with the Meta app. I have tried countless times to sync my video files from my Meta Quest 2 to the Meta app. I have never had an issue syncing files before. I can view my recorded gameplay in my headset just f...

Resolved! All my games will be deleted?

I'm still not sure if i'm using a Meta account.How can i make sure i'm using one so i don't lost all my games soon?

Game no longer working

I have had a game called Vacation Simulator for some time now, but when I recently tried to play it on March 31st and April 1st, it hasn’t been loading. The screen loads for a few minutes then it all goes black, and despite me restarting my headset a...

gracie.55 by Honored Guest
  • 1073 Views
  • 8 replies
  • 0 kudos

Quest 3 logging out of my account every 20 seconds

So there are two problems with the Quest 3.I’ve been playing seamlessly since the 10th launch day.Now all of a sudden it keeps resetting my account login. Tells me to go to meta.com/devices and pair my headset. Which I do and it works. Then I’ll clic...

Quest 3 loses controllers every time i set them down

Hi all,Having a lot of issues with my Quest 3 continuously losing tracking. Every time i set the controllers down and pick them back up they will not reconnect. If i press the power button on the headset and it switches into the screen where you can ...

nixt by Explorer
  • 915 Views
  • 3 replies
  • 1 kudos

strawberry

so basically there was a kid that joined a public infection server and told me to join a code which i did and a kid named strawberry sounded 12-11 kept on saying the n-word hard R and with an A so i reported them which he said “im black i can say it”...

Chromecast

Evening allI've been looking through the forums and wanted to know if Chromecast is or isn't available now as there seems to be conflicting messages.I never had an issue with it on the Quest 2 and loved sharing the VR on the TV with family. I just tr...

Resolved! Quest 3 No live cast stream to Facebook V.62

Dear Team,everyone of my friends (6 Quest3) have Live Cast Stream function in Kamera Option for streaming live with Facebook or Youtube.I have the actual version V62 but the facebook live button on top right is missing. I payed a lot of money for the...

Payment Disabled and No Response from Support

My payments were disabled due to unknown usual activity a month ago and i dont know the reason for it. I made a ticket (********) told to wait for an email, nothing. A week passes I made another, got a reply only to be told it was closed and to respo...

Can't launch specific games

My ques3 will not let me play these games crisis brigade 2 Onward Espire 1 And always will show me black screen but I can hear the game

asgard wrath 2 update badge again and again with full 31 GB

After few days of playing asgard wrath 2, again badge show update, and when update started it again downloading 31 GB, that takes hours. even i uninstalled the game and re installed it, after few days it again asking for update even game is playable ...

Irtza_PK by Honored Guest
  • 1375 Views
  • 4 replies
  • 0 kudos

Oculus pc vr app doesnt download

Im trying to download the oculus pc app and all it says is to restard your computer or other things that didnt help me. There is no repair button. How do i fix this issue?

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Banned from three separate games

My son's Oculus Quest VR headset currently indicates that he has been banned from three separate games: Gorilla Tag, Big Scary, and Among Us VR. He was actively playing Gorilla Tag in the morning, but upon returning to the game in the afternoon, he d...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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