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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 19 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 virtual desktop black screen with link cable

Currently having an issue, I have a Lenovo legion 5 laptop and cant use the virtual desktop feature with my link cable as it just comes up as a black screen. However, when i do the usual suggestion (which works via setting one of the applications to ...

endowo by Level 2
  • 3 replies
  • 0 kudos

Resolved! Bad Airlink bitrate for AMD Radeon graphics

With an AMD graphic card, I set Airlink's constant bitrate as 100 Mbps.On the previous quest 2 and Airlink software builds, the oculus process network usage was like 120 Mbps in Windows task manager.But now, it is 75 Mbps at maximum (as checked in Wi...

Lock apps without locking the device

I activate app locking to prevent my child from using unsuitable apps, which appeared to be an intended use-case.However, doing so appears to lock the whole device/account - meaning I have to give the child the code to unlock the apps just to be able...

Meta Quest Developers Organization page becoming unresponsive

So i was interesting on developing for the quest and I tried going to the page and everytime I do it works until I try to time in organization name I type one letter and then it wont let me ty...

Missing Referral Credit

I referred a friend who bought the Quest 2, but I neither of us got the referral credit. I sent a message to the Oculus Support Admin two and a half months ago, but never got a response. Has anyone else experienced this? If so, were you able to get r...

Redeem Code

Hello, I created an account and my wife created an account. I redeemed the Resident Evil 4 code under my account and not my wifes. I would like to transfer it to hers how do I do this?? thank you

Left controller swings away in the Oculus

So I got my Oculus quest 2 3 days ago, and since I've booted it up the left controller keeps swinging away and I don't know what to do. If anyone knows how to fix this problem, please respond.

Referral Credit

I got my niece a Quest 2 as a gift, and she used my referral link to create a meta account and activate it. It's been over a week and neither of us have received the referral credit. For reference, when I got my Quest 2 a few weeks ago I used a frien...

Why can’t Australia play horizons

I have had a meta quest2 for about a month now and I have wanted to get in the meta verse for a while so i go to download horizon worlds and it says coming soon and I’m like “ then how do other people play it” so I look it up and it say not supported...

White dot in the middle of Meta Quest 2 screen

When I turned the Meta Quest 2 on after having charged it, I have a white dot in the middle of my screen. The white dot hovers over spots on the screen with the possible selection options. However, the unit is not responsive to the controllers. The M...

Continue in your brouser not working

welp, just like it says here, i click sign in with facebook, nothing works, tryed everything, new defult brouser to edge and all, went into the files and copy pasted stuff, nothing works like it doesnt bring me anywhere or do anything such a broken a...

Resolved! Strange thumbstick behavior in VR

Hello, I'm experiencing a strange issue with the thumbsticks of both controllers on Quest 1 and Quest 2. The hardware seems fine but the movements of the thumbsticks in VR don't align with the actual thumbsticks movements. For the right thumbstick it...

Oculus pc app can t login with web browser

When ı ran oculus pc app, oculus say me go to web browser for login. But my browser has a message like that: Sorry, this content isn't available right now. No way to login oculus app. Who one has any idea about this?

clogu by Level 2
  • 3 replies
  • 1 kudos

Pairing my head set

I got a Meta Quest and it won't pair. I have the code i put it in and it just says Pairing Headset. With the buffering going around and around but it won't do anything, I've tried everything that it says to do but it won't work. Even after uninstalli...

Cant login

My son is trying to login on phone saying his email and password is incorrect when it's not

Resolved! Oculus App Status: Can't Reach Oculus Service

Trying to set up two new machines and neither one of them will run the Oculus App. They run for a while showing "checking the status of your oculus app" then come back with an error "Can't Reach Oculus Service." Then it wants me to try Repair and the...

Oculus Stuck on updating Pokerstars vr

Oculus quest 2 is stuck on trying to update pokerstars vr and we are not able to cancel the update or uninstall the app. this is blocking my other games I have purchased from downloading to my Oculus. How do I fix this?


Was charged for a year of subscription! How to get money back?? 

Resolved! Refund Request

I would like to request a refund of $1.00 for the Hoame game. It was free trial I had but didn't know that there was an auto payment to my PayPal. I did subscribe to hoame but, was for during the free trial period. I canceled the auto payment subscri...